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Verified
5/5

2013-07-11

"I've ordered twice from bookcloseouts.com and received everything quickly in fabulous condition. It isn't the cheapest, but I trust them. I do, however, still wish they had a free shipping deal. But who doesn't? Other than that I'm likely to keep ordering from them. Also, keep in mind these are overstock books. They're not brand-spanking-new; most of them will sport a snazzy remainder mark, perhaps a touch of shelf wear and/or slight dents. I've never receive a book in dismal condition, and I've ordered 40+ books in all."

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Verified
4/5

2013-02-24

"I had a Groupon for this site and I was very pleased with the selection of children's board books that I browsed through. Prices were reasonable and so was shipping. Shipping did seem to take a while, though, and some of the books had marks on the bottoms of the pages. Everything was in stock, though, and I would shop here again if I needed to."

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Verified
1/5

2012-11-28

"Without question the worst customer service online; their CSRs will stall, lie, anything rather than deal with an issue."

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Verified
5/5

2010-02-17

"I've been ordering from bookcloseouts for the past six years.

The best thing about bookcloseouts is the book cost: The sale category books start at 99 cents. My introduction to them was a sale on children's books, in which I picked up dozens of sticker and toy-inside type books for less than $1 each. There's always a $5 off $35 coupon code available, as well.

I've never had an issue with the book quality. The books do have remainder marks - A black line marked along the bottom spine of the book. They've always been new, however. Closeouts are typically the unsold books that bookstores send back to the manufacturer.

In all the time that I've been ordering from them, I've had one problem - a book was sent in the wrong language. All it took was one email, and I had the correct version within a week.

The only downside of bookcloseouts is the shipping speed, which may have more to do with the USPS media mail than them. It's taken up to a month for me to receive a large box of books.
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Verified
5/5

2009-03-26

"I have bought numerous sets of books from this company; everything from manga to autographed hardcover books. I have never been disappointed. They have a wide selection and great shipping prices. They also ship in a timely fashion, which is great. I highly recommend this website if you are looking for some cheap books."

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Verified
1/5

2008-08-19

"My book order came to $24 plus $16.65 shipping and handling. Ok, I can deal with that, I got a bunch of books on sale for $1 each.

My problem with this company is: The books are in bad shape. Every one has a remainder mark on it. Many of the books have bent pages, stains, and even water stains. I bought these books as gifts, many of them. I searched the product descriptions carefully to make sure the books were new and unmarked. Nowhere did it say they had remainder marks, or were returns, or were anything other than new overstocks.

My further problem is that it took 2 calls and 2 emails to reach customer service. The CSR 'Sandra' said she is the only one in the department and denied knowing anything about my emails, even though I had received a 'Read' notice from her. Then she said she'd give credit for the damaged books but not the ones with remainder marks, and no credit for shipping. I want to return them all at their expense and pay nothing for shipping in either direction.

Sandra transferred me to her supervisor who explained that their books are all returns! Not even new! Nowhere is that stated on their website.

She did lead me to a page that said their books may have remainder marks on them. But that page is not prominent, you have to know where it is to find it. And the product descriptions do NOT have have that information.

So that's what you can expect from this company. If you're okay with cheap books that may be used, and no satisfaction if there's a problem with the order, go for it.
"

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Verified
5/5

2008-05-06

"Received 11 of 12 titles ordered, all in perfect new condition. Total including shipping was $62. Great bargain."

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Verified
5/5

2006-02-17

"Great deals! Purchased 19 books for under $23. Shipping/handling reasonable too. "

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Verified
5/5

2005-04-08

"Great place to buy bargain books. Large selection of books at hard to beat prices. Very low prices, great books, but a little slow in shipping them. Haven't experienced any problems with them. Thumbs up for BookCloseouts.com !"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
N/A
Being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being trustworthy
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Customer service being knowledgeable
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Overall web site
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Web site being easy to use
Speed of web site