"Great, easy ordering and fast shipping"

"After placed the order, they will tell you that you have to wait for 6 weeks, they won't tell you when will they ship the product, they won't tell you when you can have it assembled, and they will send you an email try to sell you the protection plan, the offer starts from the day you purchase the machine, not from you received the machine, I called the customer service ask for when my order will be shipped, she said she doesn't know, I ask is there any way she can give me an estimate, she said the system already told me it's 6 weeks, then she lost her patient and cancelled my order without ask for my confirmation, so I called back to the sales number then place the order again, now I'm in the waiting again."

"Items I wanted were sold out "

"My experience with boflex has been pleasant & rewarding. They're on top of their game & doing their best filling orders during the high demand of fitness equipment. "

"These are an awesome set of dumbbells!"

"good experience, but no time commitment for delivery"

"i got a timely notification on availability of the dumbbells and was able to place my order immediately and received it with in a weeks time."

"Easy buying process and good description of the item in the website"

"Ordering was easy and the follow up has been excellent."

"No response from anyone. It would be nice to at least receive something. SO-73274532"

"Called to get information about out of stock products. Was told I had to sign up for email and they won’t give any information via telephone. I will look elsewhere for my equipment needs. Would’ve given one star but the representative was polite so there’s another star for that. Overall a bad experience."

"Was great assisting me in all my needs and helped with payment "

"My experience was OK, however. I am somewhat surprised and disappointed that I receiced no confirmation of my order, why not?"

"Ordering process was easy and simple."

"I ordered my Bowflex through one of their reps. In the beginning she was all hands on deck. Especially, since I was going to open the Bowflex card and purchase the revolution w/extras. Once the order was said and done I didn’t hear from her again. I would check my order status once every few days. ( I was forewarned that it may take up to 3 months to receive it.) moving on, about a month after my order has been placed and confirmed. I input the order details to see my status- and guess what! CANCELED. I immediately call my rep and she indeed confirms it’s canceled. She doesn’t know exactly why but, will call me back shortly. She phones me back and states that my Bowflex card wasn’t active? Huh? I activated the card the moment it came. Even though she already inputted my card info THE DAY I APPLIED AND ACCEPTED THE CARD! She explained to me that there was nothing she can do and that we would need to place a new order. I was fuming! I requested to speak to a supervisor and was told I will receive a call back in 24-48 hours- never happened. I called the 1866 customer service number and hold times @ 6:01AM ( they open @ 6AM PST) was going to be 109 minutes. I never received a call back, the automated system took my number and that was of no avail. I ended up ordering it through their online site with my Bowflex credit card. Hopefully, this will work... however, I have no faith. It’s a shame that I had to add another month to my wait list of receiving the product, all because the sales rep didn’t want to help me, and customer service is non-existent. "