"2 months delay to recieve my washer and dryer without any customer service information of the delay. No installation service provided, water lines and pipes with electrical cables tangled up on connection, dryer exhaust pipe not appropriate length adjusted to space, no cable/nylon ties used on any water and dryer connectors. Washer drainage pipe scotch-taped by installers on connection, installers had no appropriate tools nor equipment of any sort, asking me for nylon ties and scotch-tape, in attempt to secure the installation, no placement of appliances into dedicated space. Left with appliances placed in the middle of my kitchen.
Their staff left my home without any concern to clean after themselves.They entered my home with dirty boots, left empty boxes and plastic wraps on my counter. Absolute lack of any type of attempt, cooperation and willingness to fulfill the installation properly.
Further to that I had to purchase nylon ties, detangle all the water lines and cables, arrange water lines, electrical cables, water drainage and exhaust with nylon ties to ensure proper functions and release of any possible stress on their function, adjust dryer's exhaust pipe to appropriate size, remove scotch-tape on connection and reinstall correctly with nylon ties securing on connections, remove pieces of carton from underneath the appliances to place anti-scratch pads, place washer and dryer in assigned space cleaned after their staff.
Regrettably their service is non existent. Even 1 star is too much for them!!!
"
"Even one star is more than enough for this ....... store. They have the worst customer service and delivery. I bought stuffs two months ago and half of them are delivered and half other NOT. All the items, which were delivered, are missing some part or has a hole in that! I really regret to waste my money, time, and energy! "
"Don't buy there! The delivery guy was the most unpleasant person.
He didn't do the set up of the washing machine even though I paid for that.
When I called to ask for someone to come and get the set up done.
I paid 130 $ for that, I was told no, that since the delivery guy didn't do it, I would get a refund but I would I gave to get the set up done by someone else, they wouldn't bother.
Last time for me."
"I went to buy a dishwasher and fridge because mine where both broken. While shopping the salesmen sold me on all 3 new appliances including now a range. The first delivery the fridge showed up with the back torn off and the power cords ripe out of the fridge. Today my second delivery for the fridge arrives and the side has 3 dents including the door.
So once again i had to refuse delivery. The problem is they are shipping with trucks that have no lift gate and the delivery staff is just miss handling these boxes to get them off the truck. Very frustrating as it is now a second day taken off work to be home for delivery. I'm considering returning my 2 new appliances and purchasing else where. "
"Bonjour a vous,
Il y a au moins 18 ans que je compte comme client du magasin que j'ai du reccomande aux membress de ma famille et aux amis.
A la succursale de Lasalle boul. Newman. le 23 Juin 2020 j'ai retourne un robot Kitchen Aid achete le 22 Juin qui fonctionnait pas de tout ( mort, tournait pas de tout ).
J'ai fait la queue a l'entree du magasin, desinfecte les mains, puis un autre 20 min. d'attente a l'interieur. Apres ca, un autre 20 min. d'attente devant le comptoir des vendeurs ou j'ai donne la raison de ma visite. Je n'ai pas son nom car il l'a cache. Il a commencer par rire et apres mes demandes de reseignement il a montre avec sa tete vers un autre vendeur . Il riait pas a son portable, pas a sa tablette il riait en me regardant, tout simplement.
Une autre 29 min. d'attente et monsieur B. Choiniere est venu , reccomande comme manager, j'ai lui explique la reaction bizare de son vendeur avec son rire completement deplacee et le fait qu'il a cache son ecuson, j'ai demande remboursement du robot Kitchen Aid, et une explication pour le fait que je n'etais pas traite aves le minimum respect par le vendeur plein de joie qui montre son rire au clients sans aucun raison, a la place d'ecouter et essayer de resoudre les demandes.
J'ai rennonce a l'achat du frigidaire LG aussi, qui venait d'etre livree au mois de Juillet j'ai completement perdu la confiedence.
Le magasin doit verifier ses employes au niveau de leur attitude vers les clients, ca c'est sur et certain !
Merci pour votre attention d'avance et je vais etre de retour avec les achats a Brault et Martineau une fois cette probleme reglee.
Le no. de ma commande c'est le J265820 en montant de 2067,25 S.
George"
"I have had a terrible terrible experience with this company. They delivered me a broken table on 2020-03-17 and then because of the current situation, they closed the store after two months of living and working in this hard situation in a small apartment. I simply asked for a refund and cancel this purchase. I even said that I will take this table to one of their warehouses and accept the credit of their store instead of money in order to back to my normal life. No one answer the call no one in the store helped me! they answer the emails with delay and make an excuse that they operate with an extremely reduced staff. I am telling you if you are lucky enough to receive a good product it's ok, but If you are not lucky enough like me there is no after-sale service for you. "
"you cant buy a dinning table - because apparently they dont tell you that you cant put anything or hot ! You basically paying for a table that after one day of usage- meaning of sitting and having dinner the table is damaged! EVEN THOUGH SIMCE THE BEGGINING A NAPRON ITS BEEN PLACED ON THE TABLE TO PROTECT IT!
The table and the chairs cane with a damage and a tecnician came to fix it! I had to accept that, but now that the table after a week is worst and worst they dont want to resolve the matter!!
Dont buy a marmol table!!!! DONT BUY NOTHING FROM THAT STORE "
"I bought a sofa in 2019. After one year, there is a big crack on that, The quality of leather was really bad, there is a protection plan for that sofa, I called them and they accepted to exchange it, I went to one of the west Island branch, I spent two hours on the that branch and nobody took care to help, after 2 hours I chose my sofa, then they called me for delivery, on the first delivery they did not deliver anything for first appointment and in the second arrangement time, they brought a sofa by big hole on it, When I am calling a customer service, no body is responding well, They told me I needed to wait maybe to 4 April to deliver that sofa, I don't know why they are selling what they don't have it in stock and why they don't know even when they will have it, This is a really bad experience about this store, the quality is low and customer service is not polite and helpful and by that low quality service, the price is really high."
"We spent 6000$ on a bedroom, sectional , washer dryer and a queen sized mattress.
The delivery was on a Sunday morning at 7:00 am. The delivery guys could not get the mattress or sectional thru the door, so they brought them back to the store. We picked out another sectional. The original mattress we chose was at the cost of 1000.00$ as per the sales rep. (Sylvain). Don’t trust him. He would throw in pillows and sheets a d a blanket for free. On the invoice he listed the price of the sofa at 599.00 and put a price on all the (free stuff). He had thrown in. So the store would only credit us 599 as per the invoice. The new mattress we chose was 899.00 so we would be charged an extra 300$. We were ready to give back the (free stuff) but they would not accept it. They said we could cancel the sale but when we chose to cancel the sale 3 different customer service, manager and sales reps were still trying to talk us out of it. I left the store but my significant other stayed and bought the mattress at reduced price but still more than what we originally paid. When’s sales rep lies to you and charges you 1000$ for a mattress worth 550$. There’s something wrong. We will never buy anything from Brault & Martineau again. This all happened at the Jean-Talon east location. We wasted half our Sunday arguing with these people. Not a satisfied customer. "
"J'ai acheté un lave vaisselle Bosch chez eux, il n'a jamais fonctionné, j'ai eu une note d'échange par comerco , je suis allée au magazin, j'ai parler avec un certain:''Jean François" " un gérant"pour expliquer qu'il devrait me livrer l'échange sans frais puisque c'était pas mon erreur, le lave vaisselle est défectueux, il voulait rien savoir, il s'en faichait complètement
Un service à la clientèle pitoyable et dégoûtant, je vais rien jamais acheté a breaut et Martineau, c'est de la merde"
"Horrible customer service at Brault and Martineau in Brassard I purchased a range about a month ago at the brault and Martineau in Brossard the sales person sold me a product to clean the stove ,the first day that we received the stove there was a mark on it so we use the product with the sponge to try and remove the mark, From rubbing it so much to try and remove the mark on the range that it left marks on the stove We hadn’t even use the stove yet it was the very first day. went back to Brault Martineau with a picture and showed the manager which in return told me there was noting that they could do asking me if I used the product Correctly treating me as if I was a child I asked to replace the range and she refused, so then asked for some kind of a discount and again she refused. because of this I don’t think I will be shopping any more at Brault and Martineau !!!!! Used to always shop there............ Unsatisfied customer "
"On achète duo laveuse-sécheuse LG, on paie pour l'installation, on paie pour la garantie (incluant anti-citron), etc. Résultat: Inondation de 2" dans la salle de bain. Une cinquantaine d'appels la même journée et une vingtaine le lendemain... C'est toujours la faute à quelqu'un d'autre. Leur directrice, Marianne de Maisonneuve, est menteuse et condescendante. A voulu nous faire croire que nous devions attendre encore 2-3 semaines pour une nouvelle livraison, faute de stock. Preuves à l'appui, la menteuse a dû retirer ses affirmations.
Allez ailleurs que Brault & Martineau St-Léonard, si vous ne voulez pas vous faire manipuler et vous voulez un vrai service après-vente."
"Bought a mattress with 10 year’s garante. After 4 and a 1/2 years the mattress collapsed and became very uncomfortable. 2 airbnb customers cancelled after staying one night !!! They refused to honour the garante and replace mattress saying it is a normal body print !!!! Knowing the mattress has not been very much used and was of a high quality but for some reason not sold any more at Brault and Martinaut !!! Don’t go there if you want good service !!!"
"We order a new fridge and when we get it one week later, it has a lot of distinctions,
48h go back to the store to ask them to exchange it
They said they will take the problem in charge
48h later we get a call from their service telling that Samsung will contact us
One week later without any news we go back to Brault &Martineau to cancel the purchase, it's too late their policies is to do it during the first 48hous ! "
"Horrible delivery service. A nightmare and Brault doesn't give a damn. Please stay away from this store. They were suppose to
take back my old washer but the (rude) delivery guy left it there. I'm stuck with it and i will have to pay to get rid of it,"