"Pire service jamais vue. Attention toute une journée et personne ne sait présenté pour la livraison, Achetez ailleurs "

"Where to start?! We bought over 6000$ of furniture, appliances and a mattress for our new house and we had problems with EVERY SINGLE thing we bought (scratches in furniture, delivery guys destroyed our house during delivery, delivery times, furniture colors did not match those in the store and so on) and the customer service is rude, when you are able to get a hold of them (over 30 min on the phone and then it hangs up). The big boss only said sorry when we went to meet him to explain all the problems we had and he said come back next time and I'll make you a deal, yeah right, never again will we buy anything from them! "

"Worse service ever!!!! I gave them 1 star only because no star is not an option. After receiving the fridge with scratches and crack they are pitching us from one department to another and no solution other than spending more money to replace a part! NOT ACCEPTABLE "

"Easiest sale in the world; needed a dishwasher, chose a dishwasher; and apparently bought a dishwasher.

Am now just awaiting for delivery which was apparently booked a day after the promised day (which was the only day available for us, makes perfect sense), and then the attendant that served us tried passing the buck back to us that we didn't read the folded invoice given to us, even though we had shook hands and agreed on a Weds night delivery.

(*Maybe the attendant shouldn't have been so busy bragging about his sales experience, and concentrated on the customer service portion of a sale that he ONLY had to make an invoice for.)

After a wait to be called back after the error (no theirs, ours) I was urged to go into the store and talk to someone to arrange for my lack of satisfaction. Or I should call a Manager, and not vice-versa...
Really?

Been a B&M client since 2003, and have switched stores before.

Will be doing so again, because of a repeat lack of professionalism, ineptness, condescension, and passing the buck.

Had I not been so time constrained, and known that this would be the case, I could've picked up an in-store stock unit at Home Depot.

Live and learn; next time I trust my gut.

Will wait and see if the unit actually arrives as of THEIR wrongly input delivery date, and see how much further I'll have to push the envelope of DIS-satisfaction.

I now know why I forgot the attendant's (can't call him a salesman) name before I was 5 feet from the checkout. (Whilst 5 other "attendants" were shooting the breeze)

Certainly won"t remember it now.

Can't rate less than 1 star unfortunately.

I did promise a positive review after all, because it's all about Customer satisfaction, isn't it?

Enjoy.

*Please don't contact me, life's too short, and there are too many other businesses out their that will be more than willing to take our money.

"

"I purchased a 7-pcs bedroom set, mattress, box spring and rug in May 2018 at the B & M in Kirkland. In preparation of moving in July 2019, I scheduled my delivery and was ensured that all items would be received. Everything was received except the rug. I called B & M to get a status and was transferred to the supervisor. He was both sarcastic and condescending and advised me that B & M does not manufacture rugs (obviously!) and that it may take a few weeks to receive the said rug but that he cannot anticipate when. I’m confused, did you not have over a year to obtain it? If it wasn’t in stock why wasn’t I notified? These are all questions that I asked and received the following responses “I don’t know”, “a few weeks” “maybe”, and when I asked “if it would take another year again to receive”, he snidely informed me “well it’s not going to take year” Hello?!?!? It has been over a year already!
I will not be purchasing from them again and have already discouraged friends & family from doing the same. They need a customer service training, especially upper management! "

"The store in Kirkland has zero respect for their clients from salespeople all the way to the managers. Ive been a client for over 20 years and that ends now. They lost me and my friends and family with the way they treated me and my wife over a brand new never used BBQ.
It finally took the credit cards dispute department to get our money back. I will definitely be telling everyone aboit how they treat clients.
"

"Never purchasing at Brault and Martineau again. I purchased a washer and dryer in stores and confirmed delivery. A week before my delivery date they call me to book a delivery appointment when I have already confirmed all of that. I also purchased a mattress set online. I called numerous times to try to book a delivery appointment but no answer. I then called one night and left it on speaker phone and it took the employee almost 1 hour to answer... Already not impressed. I then advised the employee that I have confirmed my delivery for my washer and dryer. He then says that he doesn't have anything in the system but he managed to get it done. I then asked about my mattress set and he advised that delivery would only be able to be done in 2-3 weeks(even though I am already getting another order delivered earlier). Since that didn't work for me, I asked if it is possible to pick it up in store. He then confirms that I can pick up the mattress set at my desired location and it will be available in 2 days. I told him perfect I only need it on the weekend. I confirmed with him that it will be ready for pick up first thing in the morning. He said Yes, it will be ready once the store is opened(9am). On Pick up day I rent a truck for 2 hours and go to pick up my matress set. In store, I was advised that the truck hasn't arrived yet with my order (store opens at 9, I got there for 11)and that I should come back and try again at around 3PM. We now missed a day of work to pick up the mattress AND we have to pay extra for my truck rental as I was given false information. I am VERY DISAPOINTED. I will never be purchasing at Brault and Martineau again. Horrible customer service."

"I had the worst experience with the store in Kirkland. They put you on hold for 40 min until someone answers the phone. They take your number and no one calls you back. We scheduled a pick up to return a bedroom set they gave us a time and they never respected it. Instead of coming between 11 and 3 they showed up at 9:30 at night. No apology no acknowledgement. Bad service. Will never go there again. "

"I bought my sofa set and almost month I am waiting for my sofa set I already called 4 time they give me New date I paid almost 4000 dollars after 45 days still waiting"

"If you call the claims department and get to talk to Lynn.....cut the phone, she's a professional Liar.Customer service is crap...they never write down your complaints so each time u call....start from zero. When you return an item...expect them to play with you for about 2 month before issuing a cheque.
"

"I Ordered all my furniture 2 months before my delivery date requested.
When came the delivery date the delivery guy showed up with less than half my order!!!!
Customer service refused to help. insisted I contact the store I bought from.
When I called the store I was put on hold for 25 minutes.
One of the managers at the Kirkland store spoke to me like crap, was completely ignorant, had no solution to offer.
Also, Last stock of a bench I bought was not included in the delivery, when I called to inquire I was told I had to pick it up.
Nobody told me anything! I'm only getting the rest of my order in 3 weeks!
Horrible customer service, horrible company. Do yourself a favor and do not buy there. (Especially at Kirkland)
Again, HORRIBLE.
"

"Worst customer service ever, they dont care about costumers, will never go back or recommend to anyone"

"Poor customer services with low quality furniture. My experience is so bad and I'm not satisfied with them. I never recommend anybody to buy anything from Brault et Martineau stores. "

"I bought top line BM mattress back in 2015 with a warranty of 10 yrs ... after 4 yrs mattress started to lose its integrity and started sinking in the middle and which is very uncomfortable to sleep ... so called the customer service for help & they send the technician for measurements ...
this guy came to my house and stole the label from the mattress later I found that I am not eligible for warranty since my mattress is missing label ... and there is nothing they can do to help
( key things to keep in mind here are following:
1. The mattress needs to have the orignal label of B&M
2. The stitching on the mattress is cataloged what that means is each stitching patterns refers to specific year so mattress can be tracked to the year of manufacturing.

I urge everyone who bought a mattress from B&M to call customer service & request a technician for mattress integrity & you will find your mattress label ripped ... so place takes a video of your mattress before you get scammed.

I will take this to small claims court to fight ... if someone else is having similar issues pls message me & we can fight together ...my email: ****@**** ... I am recording all evidence ( calls, paper trail, etc) & will publish this on social media with right approvals as lessons learned. "

"They recommended us to get the golden protection plan when we purchased our sofas. When our sofas started to crack and peel we emailed them with the issue, they straight out refused to help us in any way. When we brought the issue to the store manager named Mr.Claude Meilleur. He told us that there was nothing he could do about it. I was have never seen such incompetence and unwillingness to help. While the plan covers cracking, they are telling us that they cannot return this sofa because they do not cover it. This is hugely disappointing and I do not intend to purchase from here again and recommend everyone else to stay away."