"Placed order for 5 Alstroemeria. When they arrived, all 5 appeared dry and dehydrated. Many of the small sprouts that had started to grow were damaged or broken off of bulb. Planted (per instructions) and none (zero) grew. Tried to contact Breck's and could never get a response. Poor quality plants and even worse customer service. Stay away."
"Order iris last year, they arrived after the first snowfall. I realize that covid is here , but no excuse for poor plants! I planted as they told me to do. This spring not one of the 12 plants I ordered came up. I have contacted customer service numerous times to no avail. I won’t order from them again. A total waste of time and money. I would give zero stars if I could%!"
"This was the first and last time I purchased at Breck's. Ordered several kinds of Phlox. It took nearly a month for the product to be delivered. The quantities ordered were underdelivered. The Phlox cam bare root - half of the plants were very small and in poor quality. I requested a refund on the product that was underdelivered - no response from Breck's, was completely ignored. There are many other plant sources that clearly give better service and sell much better plants. If you buy at Breck's, you may as well burn your money."
"Spent almost $200 on iris’s. Not one came up. Bought Lupines, put on back order. Then when they arrived late they were small and two of the four were broken. Not doing this anymore!"
"I used to order bulk orders from brecks for years and years. Over past 2 or so years they must have changed ownership or something. Last year I wasn't sent all plants from order and instead of normal refund for this; they gave me a "merchandise certificate" in the amount of the plants they did not send. Well, apparently you can't use this merchandise credit in conjunction with any other pricing they have on their website or other coupons. Even though, If you were buying this without the merchandise credit (money you already spent) you would be able to use both.
Do yourself a favor, stay away!"
"I placed an order mid April. They shipped them a week or two later via Fed Ex Smartpost from Ohio to California. Two full weeks in a truck crossing the country through hot states like Arizona. What I received was dirt and mush. Called and they offered credit but agreed to ship again. They only ship by truck. I am not holding out hope. Will never order from them again."
"I got missing bulbs in the shipment. Sent out an email, no reply.
Called customer service. They do give credits, but you have to call back to use. You can not use it online.
Remember, they charge for shipping when you use the credits which is due to their mistakes. I was not happy about that at all. Plus, their products are pricy. I would recommend local stores."
"Dormant plant sent pre winter for spring. Never bloomed and no response from Brecks
Horrible customer service stay away!!"
"This is not a good company to shop on line or through the mail. You place an order, they immediately charge your card and never actually ship what you order, they also never refund your money. So your “store credit” is saved in their bank but with the problem of never having in stock what you order, you can never use your store credit. It is an amazing business model to scam people out of money- I just dont understand how they have not been taken to court! "
"Ordered in February. Shipped March 27 (allegedly). It’s April 23, no plants. Today Breck’s had the Chutzpah to ask for proof of payment. I have paid, but no plants. The BBB has been very responsive. Perhaps Breck’s should hire them to take over service "
"If I could give them a negative 10. I always order somethng. And when the plant get ready to be deliver they either email me or send. Something in the mail. Stating no longer available. Don't waist your time with these knuckle heads."
"Received a gift from a dear friend, the Carmen Amaryllis In A Red Pot, just before Christmas. The next day we started having large blackish flies in the house. Never had seen this type of fly indoors before. Every day for the next four days, we would kill from four to six flies every day. The common flies we see indoors in southeast Texas lay eggs in rotting animals but we didn't smell that distinctive odor. Finally, I took a photo using the app "Picture Insect" - it was a "Stable Fly", which lays its eggs in putrefying organic materials such as moss, mulch, etc. The exact same medium in the "Red Pot". Don't open nor keep it indoors."
"The merchandise ordered on 11/22 has still not shipped. We call them and they will not cancel our order. They say it has been shipped, the an hour later we get an email confirmation saying the items have not shipped yet. What a run around. The absolute worst, do not buy from this company. "
"I placed an order for TWO amaryllis potted gifts. When my order arrived, only ONE was in the box. I called customer service immediately because the packing slip indicated that TWO were shipped. I was told that they sold out and could only send me one. I asked if I was charged for two and was told yes. I asked why they would charge my card for something that was sold out and asked for a refund. I thought I was in the twilight zone when I was told NO. He said I could only have a store credit. I asked for a manager. He said NO. He was the the only one. I hung up and called back to get a different representative. She told me the same thing!!! I again asked for a a manager. I was told that all she could do for me is give me an additional $5 towards the store credit. So basically they used my credit card to purchase a Brecks gift certificate for me. This is how they make their money. They charge your card, knowing they are not sending you anything. Then they make you take a store credit, keep your money and hope you forget to use the store credit. Nice set up. They should be arrested. I never got the money back. I emailed twice to customer service and filed a report with the BBB. I'm also looking into a class action suit because there are SO many people that have reported the same thing. "
"Same old story, I wish I would have known about these reviews. Their shipping department must be staffed by one person who works part-time. Under no circumstance should you order from Breck's! "