"this was my first call for customer service since Brinks bought out Moni security. Somehow during the data transfer, the phone number associated with my name wasn’t connected in the Brinks system even though I am listed as the first person to notify. During an accidental alarm notification last week, I was the last one called. I tried to rectify this on my call. The agent kept saying I had to feed her my name, address, etc saying her computer screen didn’t have our information after she supposedly had our account pulled up. This does not give my confidence in Brinks’ ability to properly secure my property when they can’t pull up my account information on the computer. It would also be better to bring your customer service back to the United States instead of contracting it out to another country."

"Clear and thorough, helped me through the issue."

"The technical support representative seemed knowledgeable but he was a little bit rude and I didn’t completely understand his explanation. I also received conflicting emails from Brinks that weren’t completely explained."

"The text to receive free sign requests a lot of information, including address and code word. This doesn't seem necessary for simply requesting a yard sign, and SMS is not secure. My phone number and name is really all that is needed. I made a phone call instead to request, but again so much information asked of me for an low privilege request. Why couldn't this have been available via website after logging into account with a few clicks?"

"I feel they did a great job."

"Very good customer service. I had a question about changing my credit card account for auto pay. My question was answered and the agent also made the account change for me."

"Just trying to learn my system and utilize it"

"Due to pricing I will be going with another provider. My bill went up whenever you bought monotronics and I wasn’t informed first."

"My wife called once before to get the issue resolved and was placed on hold for a long time. This resulted in her ending the call. We called back three days later and we were connected in a timely manner."

"Reps were very friendly and helpful."

"It was quick and painless like I like it...."

"I believe you guys should drop envision security. They promised me that they would replace my batteries whenever they became low and or my equipment fails they would come and fix it for me. I have called them multiple times and they continue to direct to brinks security but brinks did not promise me anything. Envision did."

"Not good, save your money and go to Walmart and buy cameras with two way audio. It’ll save you a lot of head ache and prevent you from being slim a costly contract with primitive equipment that will fail. Also don’t even think about trying to call over the weekend or at night after you work a late shift because they’re closed..."

"I really loved having brinks. I just changed over because of the is monitoring price just kept going up. I was paying close to $67.00 a month for just alarm monitoring."

"Ok main reason I keep system is I have dogs and if my house catches fire , fire dept will be called hopefully.Don't use system as often in past , key fab would go off sending false alarms way too many times"