"The computerized part was awful. It needs to be shorten. When you ask for customer service you dhoule be immediately connected to them. Needed to repeat my answers more than once"

"The agent was very easy to understand, specific and patient."

"I was not aware that the telephone numbers from the previous were changed."

"My questions were answered completely and the agent was very helpful"

"The responses on this survey refer to the second rep I talked with. The first one was rude and hung up on me in the middle of our conversation and did not answer my questions or resolve my issue. So I called back and got a very caring and courteous rep."

"Brinks took over my security from another company so I didn’t know what to expect when I called about my problem. Now I need to find out what changes are associated with my service compared to the original company I contracted with."

"I’ve been satisfied with Brinks especially when we have alarms. Usually they are false alarms and the representative will quickly call and be sure everything is fine."

"Excellent care and thoutfulness"

"All went well. results received"

"The tech was very knowledgeable and courteous."

"the person I spoke to was very patient and helpful. He walked me through the steps to resolve the issue."

"The technician was courteous and patient."

"It was great the call representative was helpful and very informative"

"Very helpful completely satified"

"the Service Tech I dealt with was not knowledge at all. It was a waste of my time. In the end the problem was not solved until the next day. My family when without security during the night."