"I've had better experiences but at least a resolution was reached in the end"

"Overall exeperience was fine, just took too long to resolve the issues"

"I called the first time to set up annual pay and stop monthly paper statement's to avoid the $1.99 monthly payment then it happened again"

"All my questions was answered in a timely manner"

"It was nice being able to talk to a person who understands"

"Too long of a wait on hold. Rep finally picked up and then transferred to someone else. Another wait before answered."

"Excellent. It would be nice to be able to put our system into test mode from the website or application on my phone, especially for home remodeling projects like the one I was completing (reason for the call)."

"Still having problems with sensors in one zone after ordering and installing new ones?"

"The female agent was not trying to help me. As a matter of fact, she kept trying to transfer me away when I just was asking to make sure my alarm system is not in testing/battery change mode. She said she had to connect me to technical support and I asked her if she can just check my alarm status. She said to hold so she can transfer me and I had to ask her why she is transferring me? She had a pretty strong accent so maybe she didn't understand what I was saying? If thats the case, then she should ask me or try to clarify than try to transfer me to wait on hold again."

"She was very patient and walked me through every step to resolve my issues and made sure the alarm was functioning before having up"

"I feel very safe in my home now. I can sleep at night. Best spent money"

"Very responsive to my request."

"The young man was courteous, informative, professional, and made sure I was satisfied with your service before wishing me a good day."

"The agent was very concern about my problem, and did every thing she could to resolve it."

"I feel that this is your company n it's your responsibility to send out a bill to me, I pay it. This is the way I want the bill to come, BUT I WILL NOT PAY XTRA FOR YOU TO SEND ME THE BILL"