"My complaint was handled quickly by the customer service agent to my satisfaction"

"The initial automation service didn't recognize my address or phone number to associate my account?; getting through the technical process took a little longer than I expected."

"The customer service rep had NO personality at all and had to place me on hold to get the answer."

"I had called on Friday to request an insurance certificate. The representative said I should have the email in 7-10 minutes but I never received it. When I called back on Saturday the representative I got was so polite and helpful. He helped me set up my online account and also email the certificate. I had the email before we got off the phone. Your company needs representative like him. The **** Friday obviously didn’t know what she was doing. An the Friday’s call was the first time Since I have had the system I had ever had bad service."

"Very knowledgeable agent, nice friendly clear voice. He could answer all my questions and got the job set up."

"I had difficulty understanding the agent at times and the agent had difficulty understanding me. We managed to solve the issue, but it took more effort than I expected."

"Great. Courteous friendly and knowledgeable"

"The experience was rewarding verbally. However, I am waiting on an appointment to update the equipment."

"Very good and quick response to my need"

"I had a very pleasant experience"

"OK BUT HATE THE $5 CHARGE TO HAVE A HUMAN DO SOMETHING FOR ME INSTEAD OF MACHINE"

"It was good. They got the sound working on my cameras which I was never told that the cameras had that capability when CRS/Moni first installed them."

"just wanted to know how I got switched to Brinks from Metronics or whatever......no notice was given beforehand"

"Took 3 calls and over 10 minutes to reach a person in the USA. Ridiculous!"

"Frustrating. Trying my patience. Difficulty understanding rep on telephone"