"The wait time calling in was way to long."

"I spent 1.5 hours on the phone with about 20 minutes of that time being spent with the technician. I felt like this wait time was much too long."

"I have previous customer training. The rep represented well."

"The wait time to speak to a rep was too long. It would be nice to be able to leave a message and receive a call back at the end of the projected wait time."

"Generally good, but they could be better."

"I started with montronics and brink bought the company. Price too for the service I had."

"I was on hold for 30 minutes and was transferred to another agent and waited another 30 minutes. Tried the texting option but all I got back was no agent is available The recording kept telling me that my call was very important...my hold time told me very clearly that it WAS NOT"

"Have not been satisfied at all with service and equipment"

"46 minutes to answer my call."

"My hold time to speak to a rep was too long. Recording said 10 minutes, but it was 25 minutes on hold."

"It was good I have been with your company from Alarm.com to monitonics to Brinks - I think you’re the best conventional alarm company in the country"

"Tuve que llamar en varias ocasiones ya que el sistema me enganchaba la llamada. Cuando logre comunicación tuve que esperar mas de 15 minutos en linea por un representante."

"Had to wait for a return call for service technician."

"EXCELLENT. HAVE HAD SEVERAL SERVICES BUT THIS SEEMS TO BE THE BEST SO FAR."

"After trying to follow the trouble shooting procedure in the phone apparently for over an hour, I finally called tech support. I knew all I needed to do was reset wifi info, but the app didn't let me get there (4-5 steps into process). The equipment did not react as indicated in the guide and kept starting over. I was on hold for 58 minutes to get a tech Rep. My text was answered hours later to tell me they'd get back to me the next day. Not a very good experience."