"I called to verify the length of my contract"

"Too long a wAiting time to speak to an agent sng when transferred another long waiting time"

"Every time I needed to call Brinks the representatives have been very polite and very patience."

"It took 30 minutes of being on hold before I got a representative. It took about another 10 minutes to update my new credit card information. I made the representative repeat back the numbers and of coarse my intuition was correct... she had got the numbers WRONG so we had to redo it again. Since the amount of time it took to get to a representative was lengthy, I asked what information I needed to set up a web site account to perform tasks in the future. She provided me the some information that I would need. When she was done, I asked if I needed my account number AND her reply was of yes for sure. I then asked her to provide me my account number (to save me time). I asked her when the new credit card would be effective. She stated that it would take 1.5 months to become effective. I cannot believe that it will take that long of time. I don't have faith in this individual."

"ok he stood by company contract policy, his hands were tyed"

"Agent was outstanding, amazing, thoughtful and patient while walking me through setting up the new sensor for the back door."

"The wait time to be connected to customer service was quite long. Once reaching a representative every thing went well."

"Time to get to customer service rep was way to long ridiculous considering there are call back options you could employ."

"Password reset did not work. Rep said it's a known issue..... Which..m it's 2019 and a password reset should be website 101 the fact that your IT staff can't fix this easily is concerning."

"your phone prompting is very poor!"

"Max did a wonderful job putting in our new doorbell rang"

"Great ability to fix my problem"

"My time spent Brinks was 11 mins due to a low battery/beeping alarm. Brinks call rep was very patient and kind to spend their time with me to walk me through to temporarily remove the annoying beeping sound and then walk me through the Instructions to change the batteries for the Low Battery Alert for the Glass Break System. Went to Home Depot, bought the short stubby battery, installed and reset. Whalla! IT WORKED!!! :)"

"Terrible hold times. Took 3 calls @ 35 minutes each to get helped."

"The representative listen to my issues/questions and was able to resolve them."