"Daniel was effiecient but James on my second call was excellent"

"The wait time to reach a representative was far too long."

"Great - alarm response agent conected me with a customer service agent to check how we can cancel the false alarm since I didn’t remember my code word - was good but not the only way - she can also just let me know that I can do that asking the txt message that was delivered to my cell phone - in any case was great to know my house is safe and well monitored by this service"

"I waited several minutes to get to an agent, but once I got to a person, everything was handled promptly and competently."

"Both agents were professional-- the second agent walked me through, made sure I understood the process, she was great"

"Finally got my issue resolved"

"our representative was fantastic and patient while we worked through our issue"

"It just took too long to get to the representative"

"I was very satisfied with my experience with the Customer Service Representative. Very effective in handling my issue."

"I was very pleased with the gentlemen I talk to in tech support .Thanks"

"We have had two false crash and smash alarms within two months. We have had the system at least 6 years now."

"The representative walked me along with my brother in correcting a sensor problem in the camera. It took some time but I avoided a home visit. Thanks"

"Okay. The Rep that handled the low battery was very polite."

"Get rid of that annoying automated answering device. Hire some people to answer the phone calls. Its very frustrating and bothersome."

"Brinks has been very responsive to our accidental alarms in the middle of the night which is very reassuring. My only concern is the monthly fee."