"We forgot to pack a camera on our visit to NY. Called into Broadway Camera 1550 Broadway and were persuded to buy an Olympus 370 and an SD card and was charged $270. Checked other stores on internet when we returned to hotel and found same camera for $95 to $160 and same sd card for 8 to 24 dollars max price $184. A mark up for Time Square may be expected but this seems excessive. Be very aware that you will pay well over the odds if you choose to shop with this retailer. It is retailers like this that give cities a bad name."
"I wanted to order a Canon 450d only from Broadway photo, the guy called back and talked to my husband and told him that I really needed a few extra accessories, he insisted and insisted so much that my husband said ok just to stop him and thought that I could cancel later. when I came back an hour later the order was $1000 over my previous order then I called to cancel, the guy was so rude and said that it wasn't possible because it was already shipped and If I cancel it's going to cost me $200. I said that I only asked for a regular shipping in 7 days but he said that was like that and hang up... I never received a invoice, the package was left in front of the door in the street, the camera was not even new and all the accessories were cheap one and broke soon after !"
""The new" Broadway Photo (new management supposedly) is SAME as old BWP. Same lies. "The included battery has only 30-45 minute life". Then bwp attempt to sell you the 'upgraded' battery for twice the actual msrp cost (a $40 battery is offered for $80 b/c its 'better' - a flat out 100% lie!). Same, same, same! Nothing has changed @BWP. they have a 1.00 rating out of 10 after 710 reviews. Do the math! That is 10 people every 100 sales. Next I was forced to ship & pay for 2 day b/c of my location. But package was sent 7 day ground! HELLO!!!! Even a blind squirrel finds a nut sometimes! BWP would steal from their grandmother whiloe she was dying of cancer I am 100% convinced. AVOID "THE NEW" BROADWAY PHOTO LIKE THE PLAUGE. It is needed to claim 'new management' to seperate themselfs from fraud in the past. Nothing has changed & neither will this review. There is nothing short of a 100% refund - to include ALL shipping costs that will entice me to edit this review. How about them apples broadway photo? Works both ways. How hard is it to be honest & decent to paying customers? Immpossible apparently @ BWP."
"I went into the Bway store near Times Square. They put a $189 charge on my credit card for a 4 GB SD memory card that should have cost me $8. Then flat out refused to stop the transaction when I caught it. Laughed when I told them I would call the credit card company to resolve it. They really don't care about customers at all, its all about scamming. They took my receipt back from me when I complained so I had no physical proof of the scam."
"I've been wanting an SLR for quite a while and finally ordered a Pentax K-x with Broadway. I found out about Broadway from a friend. After shopping around I found they had the best prices of anybody. Customer service was great and was very helpful with what I might need for my Pentax. The Pentax is a dream, never used an SLR before and it was quite easy to just start shooting pics. There is a learning curve for the advanced features, but after only 12 hours I'm getting the hang of it and am enjoying it more than I can say. I'll definately use Broadway for any other gear I might have a need for."
"They said they have Pentax DA* 16-50mm lens in stock when I've emailed them to make sure before I order. After I place my order, three days later, they canceled my order saying that I've requested to cancel my order which I did not! When I called the customer service person said the do not have the item in stock! From the email conversation below, other person from their customer service confirm me that they've got the recent stock last week! Now I'll wait for my refund! Do not trust or buy from this store! This is base on my real life experience with Prestige Camera.
==============================
As per your request, this e-mail is confirming the cancellation of your order # 54029100.
If your credit card has been charged and your order did not ship, your card will be refunded in full. Please allow 24 to 72 hours for the refund to be posted to your account.
Thank you for choosing Prestige Camera. Should you need any further assistance, please e-mail us at ****@****.
prestigecamera.com
==================================
From: ****@****
Subject: RE: Query regarding Pentax DA* 16-50mm
To: xxxx
Date: Monday, March 1, 2010 1:38 PM
I will make a note of it on your order.
From: xxxx
Sent: Monday, March 01, 2010 4:31 PM
To: ****@****
Subject: RE: Query regarding Pentax DA* 16-50mm
Thank you for your response. I've ordered the lens with your company. My order number is: 54029100. Could you please make sure the shipment has extra protection against damage during the shipping? It would be great if you can include the fragile symbol on top of the shipping box.
Thanks,
xxxx
--- On Mon, 3/1/10, ****@**** wrote:
From: ****@****
Subject: RE: Query regarding Pentax DA* 16-50mm
To: "'NamThy'"
Date: Monday, March 1, 2010, 7:23 AM
All our items are the new stock. We got them in last week.
From: xxxx
Sent: Monday, March 01, 2010 10:13 AM
To: ****@****
Subject: RE: Query regarding Pentax DA* 16-50mm
Could you please confirm me whether this is new stock or not? I would not want to have SDM failure and focus issue that is very usual for this lens.
Thanks,
xxxx
--- On Mon, 3/1/10, ****@**** wrote:
From: ****@****
Subject: RE: Query regarding Pentax DA* 16-50mm
To: xxxx
Date: Monday, March 1, 2010, 5:50 AM
It is currently in stock.
The serial numbers are not scanned in our system until the item is shipped and given that I do not have access to the warehouse I am unable to get the first 4 digits of the serial number. I apologize for the inconvenience this has caused you.
From: xxxx
Sent: Saturday, February 27, 2010 12:04 PM
To: ****@****
Subject: Query regarding Pentax DA* 16-50mm
Hi,
Could you please help me to verify if the current Pentax DA* 16-50mm you have in stock or not? Also is it possible that you can give me the first 4 number of the lens serial number? I just want to check whether it is latest release or not before order.
Thank you very much for your help,
xxxx"
"I was told from Pentax that you are a non-authorized dealer and that the camera you sold me was probably Gray market or reconditioned. Since my camera immediately had a problem and you didn't want to deal with it and told me to contact Pentax, I am not pleased with my first time dealing with Broadway Photo!
"
"THEY ARE SHADY! I was sold a Nikon D80 that is a gray market (they call it an "import") after being told on the phone by a customer service rep (which no longer works there, big surprise!) that it was an American camera!!!!! This is illegal!!!! I am unable now to send my camera to Nikon USA to be fixed and after 7 months the camera is messing up!!!! They were unapologetic and basically said that it was my fault and I shouldn't have listened to their sales rep and I should have read the fine print!!!!! NEVER EVER BUY ANYTHING FROM THEM!!! YOU DON"T KNOW WHAT YOU WILL GET!!!!! And yes the camera is under their warranty so I can send it in (not to nikon USA!) but I still have to pay for labor. The point is I WAS MISLED and I feel that I was lied to, not that they wont fix it! I was told my d80 was not an import model and I just found out 10 months later that it IS an import model. Their sales rep lied to me! That is my problem with this company."
"I bought a camera there. It was listed as USA model, but turned out to be imported model instead. I should have known that it was too good too be true (since the price was much cheaper than other site). But at least they give me 1 year limited warranty so it's not too bad.
The other bad thing is the site at that moment was pretty bad. I had no way to track my order. I couldn't even find a place to sign up for an account. But it looks like they fixed most of those issues now."
"Was very pleased with the quality of service provided at IBuyDigital.com. Product itself is great, no complaints. All billing issues were resolved promptly. Shipment very fast.
I would definitely shop there again and recommend to my friends.
"
"This was my first time ordering with iBuyDigital.com. I was very impressed and definitely will add them to my favorite list. They had a good selection of product at good prices. I received a communication email at each step of the process so I always knew what the status of my order was. My order was shipped promptly and arrived very quickly, and had no issues with the shipment. I will definitely order from them again and would recommend them."
"Hi Guys,
Just a quick note to say thanks again for your great service. My camera arrived in the UAE in perfect condition and now I look forward to hours of enjoyment. I will definitely recommend you to any friends looking to buy photography equipment and hope to deal with you again in the future.
Thanks again !!"
"I purchased a digital camera from this company back in August and I was very dissatisfied with my experience, I wrote a previous review on this. Now I find out that they sold me a "non-US" model and they state they advertised it as this. However, I purchased this over the phone with a rep. who knew I lived in the US and never made a mention of it. The Non-US model is incompatible with US computers so it makes the movie portion unusable. I did not know what the problem was at first. I finally called panasonic this week and was told I was sold a non-US model which should not be sold in the US. At first they did not respond to my request and said there was nothing they could do. But after filing a complaint the issue was resolved as follows: they promised to refund me the price of the camera, I will not receive a refund for the $25 in handling and insurance and I am responsible for the cost of return shipping."
"I SPENDED ALMOST 1 HOUR ON THE PHONE BECAUSE MY ORDER WAS LOST IN THE COMPUTER SYSTEM (W3277646) AND THEN BUT MY MONEY WAS TOOK FROM MY ACCOUNT BAY PAYPAL.
AFTER A WEEK MY ORDER WAS DELIVERED.
THE CAMERA WAS AS I SPECT. "
"This is not the first time I buy from Broadway and each time I got a positive experience, especially this time I got an international trip on this Satrrday, but noticed last Friday that my camara was broken. Then I rushed in and found a good one (Panasonic ZS3) from Broadway with a good price. I was worried that I won't be able to receive it before leave. I made a order (with three day delivery) and called Broadway on Monday, talked about my concern. They shipped my order on Monday and I received it on Tuesday. This is really amazing and I am very happy about it. Really a marvelous service! By the way, Broadway usually offers a good price and I always go to their site to compare before buying. "