"Very satisfied. They did everything they said they will Sales rep. Very helpfull. Shipping went with no problem at all. Tile was a high quality They were with us every step of the way Thanks build direct. "
"Couldn't ask for a better buying experience. We were able to find what we liked quickly and received it much sooner than expected. Great service!"
"Everything was on schedule. No problems getting order at warehouse. Some boxes damaged but product seems fine. Very happy with product and delivery. Will order from buildDirect again."
"Selection was the best we saw in flooring. The web site was very good allowing for easy browsing of products. The price was good for the quality. The service was very good. They stayed in contact without being pests. Service with samples and questions was excellent. We love our floor."
"Easy to do business from the time of placing the order through delivery as promised."
"Great price, good quality, and fast shipping."
"Everything went very smoothly from ordering to delivery. Product was great quality and very easy to work with!
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"Ordered over $3500 of flooring from them and t-molding became crooked after it been acclimated to our local conditions. Requested a replacement of the molding and was denied because it doesn't exceed their standards for defective flooring. Now I have to pay additional $500 to buy more molding from them and pay additional shipping. That's a very crappy business."
"Build Direct personnel and service were excellent. My only complaint is that the Lamton Laminate floor was hard to install and there are a lot of dings and divets. It was installed by professionals. I wish I had researched Lamton prior to ourchase."
"Don't buy product from BuildDirect because of their product quality! We bought hundreds of sqft of hardwood floor from BuildDirect just a year ago, but quite number of planks shrank significantly and cause cracks up to 3mm. We laid the planks for over 2 weeks and some over a month, but the problem still occurred to those planks. I contacted them twice recently, but they just ignored us. "
"Do not buy from build direct, knowingly sold me faulty porcelain tile, it was slightly warped, and you couldn't notice it til whole house was finally grouted and tile connected. Absolutely horribly and cheap products"
"I want to say I'm VERY impressed with their customer service. I ordered my 5 free samples. They came in - none will work. Then I got a call from them and told them I need something with more of a red tone - they picked out some more samples and they are on their way. I'm very impressed that they followed up and the girl on the phone was so helpful. I will definitely order from them and refer everyone I know to them. If I could give them 10 STARS I would. Anne Faulkner "
"Build Direct has followed up on this issue with me and the shipping company. i would move my rating up to a **** rating Build Direct has work out an acceptable resolution. they do stand up and own their problems with their shipping partners. The worst shipping process ever. Build Direct needs to eliminate AFB from their list of shippers. I was called on Wednesday by a very nice lady from AFB Freight to set up a delivery time. She asked if Friday would work, it would help her because she was running to a small town near by and she would have it delivered early. I was happy to agree and SHE stated they would be here between 10am and 2 pm. I asked if they had a lift on the truck and a pallet jack to get it into my Garage, she stated absolutely. Looking for the driver on Friday from 10 until 2 and no truck. Friday at 2 we got a call from the driver stating he was running late and would be at the house around 5. 6:15pm he showed up with a pallet jack the could not lift the long boxes with the short pallet jack he had and the 6000 lbs. of wood floor would need to be unloaded by hand. MY HAND. he pushed the boxes to the end of the box and I had to bring them in by myself. 100+lbs per box 61 boxes and he did not help unload one box and at times he went into the cab of his truck to warm up. There was no reason that he could not park his truck close the garage but he would not. Being almost 60 years old it took 1 hour for me to unload the truck. He stated he was late because the dispatcher changed the schedulers plan. he did his pick ups first and pushed the delivery's to the end of the day contrary to the scheduler. I did not care what time they set up but once you set up a time hold to your word. when you say you will have the proper equipment to unload the truck the have the right equipment, and do not every send a driver that tells you what he can not do but try and see how you can help that was not in this companies process. It all made sense when he finally can to the door to sign the pad and I saw his TEAMSTERS union hat that explains his knowledge of what he can not do. Build Direct went from great to I am sorry I ever order from them because of the freight carriers they contact with. I have a call into both AFB and Build Direct and I will see what comes from this."
"I had a few communications with BuildDirect, most of which were very polite. However, my most recent communication was very condescending. I made a review on another site, and the company apologized, only then to complain and have my review removed pending verification. I guess not all reviews are treated equally. "
"Pravol Deck Veneer is crap, scratches with just sneakers walking on it and the sales rep admitted others were having the same problem. It like takes pulling teeth to get a refund "