"Out of all these years , butterflyphoto is the worst online shopping experience I ever dealt with. I have never written a negative feedback before and this is my first. The TV I ordered came in damaged so the shipper took it back. I notified them and they sent me an email the following day (March 23) stating that they will ship me another one in less than 48 hours, I felt confidence that I’ll receive my tv in a few days. 2 days later I received no tracking number, so I contacted them, they apologized and said it will be shipped within 24 hours. After 24 hours I received nothing, I read their profile and it stated that they don’t ship on Saturdays. I sent them a message asking why they stated that they will ship my order on a Saturday when they don’t, I also asked to reply with answers not just saying they’re going to ship it soon. I need answers! After the next day (Sunday) they replied my message, thinking that it will have some REAL answers/person about my order, they said there was something wrong with their email system and saying my order will ship soon(again sounds like a automatic email). So basically they lied to me and don’t want to take the blame themselves. They just shipped my TV today. I needed the TV by the end of last week or the beginning of this week, now I have to wait another week for the TV to come in. Why don’t I call? I called them 3 days in a roll (March 25-28) and it was closed even though it should open according to their business hours.
I understand that it wasn’t their fault in the beginning, if they could’ve just told me a specific date they will ship it, I wouldn’t be mad nor I’ll be writing this place a negative review , but after all these dishonest answers and lies about the replacement order, my expectation went down. I wouldn’t buy from this place again, but I do recommend people buying from this site due to the cheap price , just cross your finger and hope that your order will go through smoothly or you have to deal with some bs customer service.
"

"About a month ago, I ordered this camera from them via a Google "shop search" or whatever. I ordered the camera, paid via PayPal, and then waited. After a few weeks, I called to check on the status, and the woman (incredulously) told me that they didn't get more info than just my name. I logged in, and indeed, I saw a list of hundreds of products in "my" order history -- all people victim of a glitch that made us all unfulfillable. Her advice? Not to use PayPal or it wouldn't have happened. WHAT? So this was MY fault?
Idiotically, I then REORDERED the camera 10 days ago and paid for expedited shipping. The money came out of my account the next day (classy!), but my status remained "picking" (New Jerseyian for "packing?"). I called today, and the woman said that they didn't sell the camera anymore, and wouldn't be getting any in. ORLY? I checked their site and Google shopping, which both had them in inventory. I asked to be refunded immediately, following which she informed me that it would take 3-4 business days (a week) to get my money back. So they can take it out overnight WITHOUT having the product, but it takes a week to get it back to me. My third problem with them (I know, I know). I'm done with them. Over Buy.com for a savings of $10? I think not.
"

"Everything was just so easy and Awesome. I will definately shop here again."

"I had a wonderful experience with Butterfly Photo. I wanted to buy a pair of "Beats" headphones for my daughter's birthday and they had by far the best price. I was concerned about ordering on line and especially from a company that I wasn't familiar with. I called the 800 number and spoke to a gentleman who eased my concerns and walked me through the order. He promised that the headphones would arrive before my daughter's birthday. They did...they are perfect....she loved them...and I saved about a hundred dollars. GREAT experience!"

"I ordered a 42" LG TV. It was the lowest priced on the web. It came in the time frame promised and everything works great."

"I will never purchase from this company again. I’ve received the first call within a few hours of placing my order. The salesman preceded with his high pressure push for additional products, I did agree to a additional warranty service contract after he dropped the price several times. In addition to reducing the price of the contract the salesman agreed to expedited shipping. The shipping incentive is why I agreed to the service contract. The salesman assumed me the camera would be derived to my home within the 5 business day time frame. Now at the time of this review the (4th day after the order) I’ve received 2 more phone calls attempting to sell me more product. The order has not shipped.

I phoned Butterfly customer service to find out status of the order, after a lengthy hold I was told that there was an issue with the camera I ordered. The representative apologized for the delay and stated that her camera buyer assured her the order would ship shortly and as a courtesy they were going to give me free 3 to 5 day shipping.

Folks to me it looks and feels like bad business to handle customers like this. I can understand one call to verify the order and advise a customer on other items that may compliment the purchase but beyond that Butterfly Photo practices are not acceptable. It would appear they never had the camera in stock even though the website indicated so. It also appears they are far more concerned about additional sales than shipping the customers orders."

"I ordered a Samsung 58" plasma tv from Butterflyphoto.com and got excellent service. They called me within an hour of placing the order to verify and offer additional products. The salesman was helpful and had no problem when I declined his offer. He gave me details on how the process would work for delivery of such a large item. He also gave me explicit instructions to inspect the TV before signing the shipping invoice to ensure any damage was caught before the delivery man left.
The TV arrived on time, as promised. The delivery company they used was excellent, they gave a 3 hr window, but called 30 minutes prior to delivery. The TV was in excellent condition, the delivery man also ensured I inspected the TV before I signed the shipping documents, which made me feel good.
Over all this was an exceptional company to work with. They provided excellent service, a great price and perfect execution on the delivery. I will definitely use them again and give my highest recommendation. I buy a lot on-line (10-20 orders a month- books, DVDs, toys, etc) and this is the best service I have ever received from an on-line retailer."

"Don't bother with this company—there's a reason they have an "F" from the Better Business Bureau.

I ordered a digital SLR body from them because they were the cheapest on shopping.google.com by about $25. The order was placed on Saturday Feb. 27. Monday rolls around and I get a form email saying "there are coupons that might apply" to the order and to call their sales. This was obviously just a way to force me to call them so they could try to sell me other stuff. There being no way to have the order go through otherwise, I called.

I reached a rude salesperson who, predictably, tried to sell me everything under the sun. He did this by saying things like, "you've read about how terrible the battery life of this camera is, right?" (trying to sell me batteries), "especially while shooting video" (which the Canon 50D can't). Typical hard sales, but I figured that I could easily refuse to buy other items and it would still be worth the hassle to save $25.

Well, come Wednesday, and nothing has happened (despite the camera being "in stock"--"ships in 1-2 days"--the prior Saturday). Suddenly I get an email from billing saying my credit card was rejected. I am forced to call again, and they claim they had the wrong expiration date. This is also untrue--I entered everything correctly when I placed the order--but I "corrected" it anyway and they said the order would ship right away. Of course, checking my credit card statement, I now see 2 pending charges (for nearly $1000 each, mind you) on my statement, which I had to contact them about again to fix.

Because of the delay, they gave me "expedited shipping." That sounded great--if they had ever actually shipped the camera! Thursday comes, and still nothing has happened (except the pending credit card charge). So I contact them, and they give me some story about the "replenishment" from Canon being "late." For a camera that was listed as "In Stock . . . ships in 1-2 days"?!? They then told me it would ship Friday (Mar 5).

Needless to say, Friday and the weekend came and went with nothing happening. I tried to contact them on Monday and got no response. So Tuesday, I canceled my order, which was the only thing they did with any efficiency. Long story short: wasted 10 days dealing with these clowns--how difficult is it to put a camera in a box and ship it?!?

Conclusion: these people are classic "bait-and-switch" scheisters. If you find a good deal on their site, they will do absolutely anything to either force you to buy cheap crap you do not want (in addition to the product you ordered), or they will simply not sell to you. You should NEVER have to call an online store to push the order through. Their actions constituted a breach of contract, false advertising, and possibly fraud.

If they were this bad (either totally incompetent, or borderline fraudulent) when trying to BUY from them, I can only imagine what they would be like if you actually needed to RETURN something! (Or worse yet, received the wrong or a DOA item!)

Save yourself the headache and waste of time, and buy your camera gear from a reputable dealer like Amazon (directly), B&H Photo Video (has an "A" from the BBB), Adorama, etc."

"I am very pleased with their phone order service. I needed a projector for our church by the next day. Not only were they able to deliver it on time it was cheaper than I expected it to be and it worked right out of the box."

"I purchased a very large order from ButterFly, I received everything a day before expected, all 60 items were in perfect condition with no problems to date. I would defiantly buy from them again. Everything was completed on time and with no problems of any kind. "

"I read that a few customers have had troubled with ButterFly Photo but I must tell you that I ordered a new Harmony remote that was delivered promptly, was priced well and worked paerfectly. I would certainly buy from them again."

"ButterFly Photo was a joy to work with. They performed exactly as promised. Robert, in particular, was outstanding. I would shop with ButterFly photo any time. They know what they are doing and they do it well."

"We will never order from Butterflyphoto.com ever again. The customer service was the worst I have ever experienced.
We ordered a digital camera that was brand new to the market and could not find it anywhere else. They said it was 'in stock' and we wanted it for an upcoming trip. This is the primary reason we ordered it from here. We placed the order online with 3 day shipping. Customer service guy 'Steve' left us multiple voice mails the next day. I did call him back and it was really maddening. All he wanted to do was up sell me on accessories.. I was like if I wanted to be hounded to buy a battery, carrying case, tripod, lens cleaner and 16 other items I don’t need, want or have the money for; I would have shopped at Best buy.
Anyways, the worst part is he started out with it will ship “today” (Thursday) but after not selling me anything his last ditch effort was to say well, your item will ship next Wednesday, but I can expedite it through my manager if you buy the accessory pack of a slew of items for a low, low price of $39.99; I was like, wait you said it would ship today. I called back the next day just to make sure we would have it in time for our trip and 'Steve' said that there was a snowstorm so now we wouldn't have it until at the latest (the following) Friday.
Why would it take 11 days total to get this????
We got so frustrated with them that we canceled the order, placed an order at NewEgg the same day and we are set to receive it tomorrow (because NewEgg isn't shy about giving us a tracking number right off the bat unlike butterfly who would not give me any sort of tracking number).
Please save yourself the trouble and just order from somewhere else.
"

"DO NOT BUY ANYTHING FROM BUTTERFLY
I made an pre order for a Fuji HS10 with kit from Butterfly through Amazon - 3-4 week delivery. 10 days later they called me up and actually lied to me telling it was not going to be shipped for 10 weeks. I said I would wait. By the next day they had sent me an email canceling my order with no explanation. I have since tried twice through email to get an explanation. No response
I give 0 rating because
• no communication and they are liars.
Very dishonest bunch
So if you order beware could be bad news.
The rating on this site is a dismal 6.3 so there are a lot of other unhappy customers. Like 4 out of every 10
"

"I was delighted with the sales rep, who was knowledgable and gave excellent advice. The price was the best available and delivery was as promised. Suggestion: company should advise on how to have product left without requiring a signature."