"I purchased a television mount off of Amazon from Butterfly Photo. The mount had my specific television listed in the heading of the ad for fitment. I bought the mount and it did not fit. After returning the mount I left a negative feedback explaining the situation.

I then had several messages left on my phone to contact them to make it "Right" with my problem. I chose not to do so as I was to frustrated to deal with it. When I finally did answer the phone and talked to a gentleman who "seemed" concerned with making it right. He went over several options of fitment Etc. with some of the mounts they have available. I told him I was now looking at a Sanus model VMDD26B for $349 from Amazon. He said they didn't have one of those available but said he could get me a comparable model from Peerless for $400. No mention of I'll knock the $50 bucks off and give it to you at a discount for your trouble. So I told him no thanks and then Incredulously he launches into a persuasion for me to remove my negative review from Amazon. I asked if they had removed the Heading of the ad that included my specific model. He said yes, but I checked it when I got off the phone and it was still up. I cant believe he was trying to get the review removed. He was even trying to give me specific instructions step by step on how to remove it from Amazons site.

Then I receive another call from the same man the very next day saying they had removed the Ad and would I now remove my negative review.

That is an extremely poor business practice when someone tries to coerce you into removing your review. It was their company’s mistake and the review was justified.

Now I must put up with Butterfly photo treating me very unfairly. They tried with two separate phone calls two days in a row to get me to remove my negative review from Amazon.com. C'mon...harassment two days in a row ??!!

To pour salt in the wound I checked Their website and their peerless mount listed is only $319.00. It does need the mounting plate for another $149. So instead of working with me to make me FEEL like I WAS a VALUED CUSTOMER. He was again just concerned with getting the feedback removed.

I had also received an email from their Customer Service Manager Dan Woods. When I returned that email with my story of displeasure...Guess What?? I never heard from him again.

So Buyer Beware from a company that obviously doesn’t care about their customers and only worries about negative feedback.

"

"Very soon after I placed my order, I received a phone call to make sure everything was right. I was asked if I wanted to add to my order. Within a couple hours I was notified my order was on its way. That is good service! "

"The Samsung DualView Digital Camera is a great camera. It is light and very easy to use. The face recognition feature works extremely well. I love the front screen as it makes it much easier to take pictures of yourself as well as timed pictures. This is a great and simple product!"

"I placed my order online; however, I wanted to make a small change. The inside sale rep was very helpful. He made my order changes as well as let me know about other specials. Everything arrived on the day promise. Overall, it was a good experience - good job."

"from the minute we were informed the t.v. was ordered to the minute it arrived at our door, everyone from Butterfly Photo was helpful and curtious. They answered every question, and made sure that the delivery was as smooth as possible. I would definately use Butterfly Photo again to purchase a new T.V. or whatever else I might need. Thank you!"

"Arrived on time as described. Did not appreciate the marketing calls to confirm address of credit card and trying to sell more products. If there were promos, they should have emailed along with the orders. I understand they want to improve their customer service but. It thing it would be better by using email."

"Wonderful experience. Obviously I was leery on the front end because I had never heard of them. Felt better after reading the 1000+ positive reviews at Google Shopping. Purchased a 58" plasma TV (Samsung PN58B650) on a Monday evening--the TV arrived Wednesday morning!! Great price ($1849) and free shipping. Will use them again."

"Bought a plasma TV. Excellent service. Shipped out right away. Very happy. Great Price too!!"

"This is the second time that I have ordered from them and everything has gone smooth both times. First time I purchased a digital camera and memormy card and this time it was just a memory card. They have solid prices AND they process/ship items very quickly! I will be back to order from them again next time I need something! Thanks"

"Called on December 22nd, Shipped next day and received on Christmas Eve, right in time for CHRISTMAS! Wow, unbelievable service and prices"

"Great prices and customer service, quick to ship, my items were delivered promptly right before Christmas. they had everything I needed! Would do business again."

"Hi,
I am taking some of my time and writing my experience of buying Digital SLR camera from Butterflyphoto.com. I think this will be worth for other to make a decision, to buy anything from Butterflyphoto shop or order online.

I was looking to buy one Nikon DSLR (D5000) and searched nearly for a month to get a good deal. During that time I almost visited more than 50 different sites to buy the DSLR with a best deal. Finally I came across butterflyphoto.com and the deal I was getting was awesome. After that I always suggest everybody to first check in this site incase you are not getting then you can look for other. I can give guarantee that you will get best deal on all the items on butterflyphoto.com.

This is the best site to buy any camera, camcorder or any other electronics item.
Some of the reason which may help you to go to this site to buy out your items:

1. Best deal compare to any other online stores (I got my item nearly $150 less, it’s a band new don’t think that it is an old item).
2. I want my camera to deliver within 2 to 3 days because I was buying that during Christmas time and I want to take some snap of Christmas celebration. Therefore I want fast shipping but I didn’t want to pay any extra money for the fast shipping. In other site you may not get this one but in butterflyphoto.com they told me that they will transfer my product in fast shipping and they are not going to charge anything for that and actually they did so and finally I could able to take some photos during Christmas time.
3. They are always reachable quickly though the tool free number and give enough time to clarify any of your time even if you make a decision not to shop from their store. I had very bad experience with some of the other online store.

Going forward this will be my first online store to buy the items which is available here. A great online store to buy camera and camcorder.

My rating for butterflyphoto.com is 5 out of 5.
"

"Ordered a Bosch Washer and Dryer and had a great experience. I live in NYC so they shipped it directly to my door and was easier & less expensive than any store out there. Great experience overall and would recommend it."

"I submitted an order two days ago. Yesterday I received a phone call pressuring me into buying extras, which the sales rep continued to reduce his asking price, saying it was a 'crazy deal'. He claimed a spare battery normally cost $80 through them, but he'd offer it for $40. Their site says $35. He claimed a 3-year warranty was $200 and offered it for $40, when the normal price on their site is $60. I'm skeptical that warranty is even valid on the camera I bought, due to the price range covered. Very deceitful and I will not do business with them again.

***UPDATE: 1/21/10 - I received my camera very quickly. However, the camera I ordered (D5000 w/ 18-55mm DX VR lens) came in a box from a 2-lens kit for the same camera. It's apparent they purchased the 2-lens kits to strip them of the 55-200mm lens and resell it for more profit. Very deceitful to advertise the 1-lens kit and sell a stripped version of 2-lens kit."

"I have never had a WORSE experience shopping online. I was so excited to see the Canon PowerShot SD78 GOLD available at BUTTERFLYPHOTOS. However, I received neither an email nor the camera after a week.After waiting patiently for the camera for 10days I contacted the customer service only to find out that they did NOT even have the camera in stock. 2 weeks had passed when the customer service confirmed that the camera will be shipped in 24-48 hours. After waiting for almost a MONTH, I NEVER RECEIVED the camera. I was treated disrespectfully by the customer service who hung up on me and canceled my order without my consent. The experienced nothing but stress, anxiety and bitter feelings from entrusting this company. If you want your camera, I highly advice you to use another reseller. "