"I ordered a Canon SD3500is over last weekend and it was processed on Mon. 3-1-10 I receved my camera on 3-2-10 and I'm completly satified with the transaction. Five stars to Butterfly Photo for the fast and smooth purchese.
Charlie Toniatti ( Summit Hill Pa.)"

"I ordered a cannon gl2 from this company online. I received a call the next day from them saying I needed to call my credit card company and add my "ship to" address to my credit card. The man was friendly and managed to upsell me accessories to the camera. Said it would ship out in 2 days. I called 5 days later. The person said it would ship out in 2 days. Every time I call I hear the ship out in 2 days story with no explanation for the delay. All I ask is to be informed of delays and when it will actually ship. 6 weeks and 4 calls later I've yet to receive my camera, an explanation or an apology for the lack of communication. I plan on canceling the order tomorrow. Update- The manager called after this review and seemed to want to make it right. He had a tracking number and said it would ship that day. He wanted to throw in a free camera case but it didn't seem right to accept it. He asked me to edit the review. I told him I would consider it when I got the camera. UPS has called me and said it's on the way:)"

"Worst online shopping experience I have ever had. I ordered a Canon PowerShot SD780, from ButterflyPhoto.com at what appeared to be a good price (229.00 in including shipping and some accessories), and was hoping to have the camera for a snowboard trip coming up in two weeks. After the order I received and email confirming the order.. then didn't hear anything for four days. On the fourth day I called the customer service line to ask if there was a problem, I was told that there was no problem and the order would be shipped within 24 hours. Two days later I still had not heard anything so I wrote an email to the company to find out what was going on. They told me that my billing address didn't match my shipping address, which has never happened to me before, and that I need to call the number on back of my credit card to have it changed. I call the number and the woman seemed confused as to what I was asking, and told me there was no reason for her to change anything. I call customer service for the second time, and I am told that the address still would not verify, not even the zip code!! This sounded ridiculous to me, and honestly for a moment I thought I had submitted my credit card information to a fraudulent company. I tried giving numerous old addresses, and variations of my current address, trying to figure out why there was a problem, but she said nothing would verify. I finally tell her that I don't know what the problem is and that I want to cancel the order, and she says she will send an email confirming cancellation. I get home from work, and sure enough there is the email, the order is cancelled, great! So now, its the following day, and I go to check my bank account online.. ..458 dollars are missing! (2*$229) They charged my card twice! The day after I had cancelled my order!! So, I call customer service for the third time, and I am told that "the bank must not have processed the fax telling them to cancel the card authorization".. well what authorization was this!? I was told the day before that no matter what address was used the card would not authorize, and now my card is charged twice?? The woman had to personally call the credit card company and have them put a stop to the charges. When I asked why it was run twice, I was told that someone must have tried it once, and then tried it again not knowing it went through the first time. Well it should never have gone through at all according to what I had been told, not to mention there seem to be a lot of employees having access to my credit card information, while none of them have any idea what is actually going on, it really makes me a concerned. I can say now that finally the charges have all been removed, but seven days later I have no camera, although I am quite frustrated, have no camera for my trip, and have wasted a lot of time and energy dealing with this sub-par company. Terrible. Simply Terrible.

Oh and the hiking pack and ipod I ordered that same day arrived several days ago and are being put to good use.. but no camera..

So, I would simply warn people, DO NOT DO BUSINESS WITH ButterflyPhoto.Com -- Out of dozens of online purchases each year, this has been the worst experience I have ever had.
"

"I purchased a pair of Shure SE530 Ear buds, and I can say that I am equally satisfied with the product as I am with Butterfly Photo's service. The product arrived quickly, and as described.

I will definitely buy from them again, and would strongly recommend Butterfly Photo to anyone making a online purchase."

"I bought a 46" Samsung LED/LCD(8 series)TV from this website(butterflyphoto.com) and I am very pleased with my experience with the hole ordering process. The Staff that I talk to was very friendly. The TV is amazing and I love it."

"I purchased a Sharp 65" flat screen TV from ButterFly Photo. They had a very competitive price and delivery was excellent. Got it in time for the Super Bowl. They contacted me shortly after placing the order to arrange delivery several days later. Box and TV were in great condition when delivered. I would use them again."

"I have purchased several Sony television in the past three months. The product has always arrived quickly and exactly as ordered. I would not hesistate to buy from them again."

"Ordered a 63" Samsung plasma. Great service. Fast shipping. TV is awesome. Would recommend 100%. "

"I bought Samsung HT-BD1250 Blu-ray Home Theater System and had a very good experience. Item delivered as descried with in 5 business days. I'd recommend them and would buy again from them.

Thanks."

"I am really happy with the service and promptness of Butterfly photo. They try their best to keep customers Happy.

Thanks
Shrikant"

"Very soon after I placed my order, I received a phone call to make sure everything was right. I was asked if I wanted to add to my order and that was it. I was told my order was on its way and my credit card had been charged.

I never received anything regarding my shipping status. About 11 days later, I called regarding the shipping status of my order. I was told by Tiffany my order was shipped and in transit, but due to bad weather and my order not having a shipping number she was unable locate my order. Tiffany stated she would email me later on in the day with a tracking number. I never received that email.

I called back about 8 hours later and was told my order was never shipped and the TV, I order was no longer available. They said I could wait a week and 1/2 for the newer model but I would have to pay the difference. The TV, I ordered (Sony KDL-40Z5100) still show in stock on their website and for more money know. They were quick to refund my money and stated they were unaware the TV was no longer in stock.

A few days later a BP rep. called me and apologized for the inconvenience. He sent me a free HDMI and tv cleaning kit."

"I was very pleased with the order and delivery process for my new LG LCD TV. It was quick and the item was in excellant condition upon arrival. The cables also arrived on time under separate shipping."

"Bought 52" Sharp TV, because they had the lowest price. Had a very pleasant experience talking to customer service and arranging the delivery. The person was friendly and helpful. The TV arrived 2 days after I placed the order. The only problem was that the delivery guys only called me 10 min in advance. It was a rather short notice... Overall I'm very happy."

"Wonderful experience. I was a little leery because I had never heard of them. But, purchased a 46" LCD TV (Samsung UN46B6000)because it was a great price with free shipping. Received a e-mail with shipping information within an hour and received the TV as promised. Will use them again."

"I ordered a 55 inch Samsung LED Tv, everything was great, they shipped my TV fast and used a great shipping company, customer service has been great! "