ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.41/5
Chance of future purchase:
4.79/5
Shipping & packaging:
4.65/5
Customer service:
4.79/5
Return/Replacement policy:
4.41/5

Verified
1/5

2020-01-24

two iPads 12.5 pro like new. they said 600.00 .....but only give me 299.00

"gazelle give me 569.00...ERNEST GOINS"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-01-15

I mailed in my old phone, I got a check

"I mailed in an old iphone SE with a broken camera and got a small check. It's better than nothing, and I'm glad that some of the components can be reused."


Verified
2/5

2020-01-15

Changed offer amount significantly

"I traded in an iPhone 6s which was in great condition and worked fine. I answered all questions accurately about the description and the offer was $71. However, after BuyBackTronics received the phone, the changed the offer to $23 because my Verizon insurance (through Asurion) has replaced the phone with a refurbished version. They should have asked ahead of time "is this phone refurbished of original manufacture built?" so they could have made me a more accurate offer. Had i known it was a that big of a cut in offer amount, i would have used Gazelle who had offered $40. Instead I let them take advantage of the situation, and I just accepted the $23 to be done with it."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-12-18

A five star transaction!

"It was great doing business with you. Truly professional in every sense of the word. I would not hesitate to recommend your service to family or friends."


Verified
5/5

2019-11-21

Best company ever

"I’ve dealt with this company numerous times and every time the transaction has been excellent, they quote you a price and as long as the description is accurate they deliver the check, shortly after they receive the item. Very happy with their service. Please keep it up. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2019-11-15

SCAM

"So I took a chance to send in my 256gb IPhone 8Plus. If I could give negative stars I would, I took pictures of my phone and the packaging just to be sure. The only reason I was going to try this to sell my phone instead of selling it privately is because of the time involved and hassle that goes with that so I cut my losses. They had my phone for 3-4 weeks and then all of a sudden told me the screen had white spots that wasn’t their fault - interestingly enough the spots were not there when I shipped it....I sent them pictures of the phone I took the day I shipped it and never heard back just received my phone shipped back to me. So then they tel me since they sent it back to me I can’t file an insurance claim because they no longer have the packaging from shipping even though I paid extra to insure the phone and clearly I have proof that this happened either in shipping or in the possession of the phone. Now I’m being told my phone is with $80 because of them!! DON’T USE THIS COMPANY WHATEVER YOU DO!!! Even taking pictures, having proof and being scammed I literally can’t do ANYTHING about this. I am out of a lot of money AND a phone because of this HORRIBLE company! Not to mention the customer service is awful."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-25

BUYBACKELECTRONICS IS THE BEST!!!!!

"VERY VERY PLEASED WITH THE ENTIRE EXPERIENCE!!!!!!!"


Verified
5/5

2019-10-14

top notch company!!

"BuyBackTronics shattered my expectations! Very very impressed with the entire process from start to finish!
Sold them 2 iPhones.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2019-10-12

Rip off !

"I sent my phone back to sell and was offer $112 for my IPhone 6 plus 64 GB. When they inspected it they said there was a white streak in the left corner which is a lie!!! When I packaged up my phone it was perfect condition. There wasn’t any white streak in the left corner. They lied. They’re ruined my iPhone. What a rip off website!! My iPhone was in excellent condition. I still haven’t received my phone back. This isn’t a trust worthy company.
Hopefully, I’ll get my IPhone back. Terrible company.
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-08

Accurate and Fair.

"Their estimation is very accurate and fair. thnak you."

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2019-09-18

Terrible

"I gave in my iPhone and they gave me an offer of $84 and I put the condition was fair because I have a cracked screen and now they are saying that my phone is only worth $1 because the home button does not work and this is not true. I used it and it works fine."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-09-11

Easy reselling, very happy customer!

"Best buyback prices I could find, and the process was so fast and smooth. Payout in the amount promised in a reasonable amount of time. Would use again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-08-22

Totally met expectations

"Everything happened as expected"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2019-07-20

Best service yet

"This was a simple process and phone was looked at quickly for quality and check sent. Couldn't have been and easier process. I did not the box service that was nice touch if you needed it. Will be using them again for sure!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-06-21

Impressed!

"I was given more for my phone than another website and check was received within a few days! I highly recommend them!"