"They will tell you one quote just to get your phone out your hands. Then they will switch the price and drop it say from 120 to 30 dollars and make up a reasoning ask for your phone back they’re crooks. "
"Please don’t bother with this company. They quote you one thing over the internet but when you mail it in they will find something wrong with your phone to justify offering you must less. Offered me 260$ for a iPhone 11 max that was used only 2 weeks inside a Otter Box. I sent a total of 4 phones and the offer went from 1300$ to 700. So don’t waist your time!"
"They use unscrupulous tactics to try and short you as much money as possible.
I've done a lot of trade in's with companies like Gazelle and unfortunately BuyBackTronics won't be used ever again.
If I actually needed the money I'd make a big deal out of this but whatever...
I ordered the packaging kit which arrived in 2 days. Yet, the package they send to you takes its time getting back to them.
7 days in fact.
Then you'll have to wait another day for them to use a magnifying glass to find any scratch or smudge so they can knock down your buyback by 40% on something no consumer cares about.
Payment is slow. Paypal has an API which they should have used to automate this (I've built several integrations with PayPal) but for whatever reason it seems like it's a manual process because you won't be paid if they're out of the office.
Overall BuyBackTronics takes three times as long as anyone else I've used and by the time they con you out of the value of your item they basically pay you half as much and will take their time doing it.
A pawn shop would have been better..."
"gazelle give me 569.00...ERNEST GOINS"
"I mailed in an old iphone SE with a broken camera and got a small check. It's better than nothing, and I'm glad that some of the components can be reused."
"I traded in an iPhone 6s which was in great condition and worked fine. I answered all questions accurately about the description and the offer was $71. However, after BuyBackTronics received the phone, the changed the offer to $23 because my Verizon insurance (through Asurion) has replaced the phone with a refurbished version. They should have asked ahead of time "is this phone refurbished of original manufacture built?" so they could have made me a more accurate offer. Had i known it was a that big of a cut in offer amount, i would have used Gazelle who had offered $40. Instead I let them take advantage of the situation, and I just accepted the $23 to be done with it."
"It was great doing business with you. Truly professional in every sense of the word. I would not hesitate to recommend your service to family or friends."
"I’ve dealt with this company numerous times and every time the transaction has been excellent, they quote you a price and as long as the description is accurate they deliver the check, shortly after they receive the item. Very happy with their service. Please keep it up. Thank you."
"So I took a chance to send in my 256gb IPhone 8Plus. If I could give negative stars I would, I took pictures of my phone and the packaging just to be sure. The only reason I was going to try this to sell my phone instead of selling it privately is because of the time involved and hassle that goes with that so I cut my losses. They had my phone for 3-4 weeks and then all of a sudden told me the screen had white spots that wasn’t their fault - interestingly enough the spots were not there when I shipped it....I sent them pictures of the phone I took the day I shipped it and never heard back just received my phone shipped back to me. So then they tel me since they sent it back to me I can’t file an insurance claim because they no longer have the packaging from shipping even though I paid extra to insure the phone and clearly I have proof that this happened either in shipping or in the possession of the phone. Now I’m being told my phone is with $80 because of them!! DON’T USE THIS COMPANY WHATEVER YOU DO!!! Even taking pictures, having proof and being scammed I literally can’t do ANYTHING about this. I am out of a lot of money AND a phone because of this HORRIBLE company! Not to mention the customer service is awful."
"VERY VERY PLEASED WITH THE ENTIRE EXPERIENCE!!!!!!!"
"BuyBackTronics shattered my expectations! Very very impressed with the entire process from start to finish!
Sold them 2 iPhones. "
"I sent my phone back to sell and was offer $112 for my IPhone 6 plus 64 GB. When they inspected it they said there was a white streak in the left corner which is a lie!!! When I packaged up my phone it was perfect condition. There wasn’t any white streak in the left corner. They lied. They’re ruined my iPhone. What a rip off website!! My iPhone was in excellent condition. I still haven’t received my phone back. This isn’t a trust worthy company.
Hopefully, I’ll get my IPhone back. Terrible company. "
"Their estimation is very accurate and fair. thnak you."
"I gave in my iPhone and they gave me an offer of $84 and I put the condition was fair because I have a cracked screen and now they are saying that my phone is only worth $1 because the home button does not work and this is not true. I used it and it works fine."
"Best buyback prices I could find, and the process was so fast and smooth. Payout in the amount promised in a reasonable amount of time. Would use again!"