"Simply great attention and service!!! they informed accurately about both availability and delays.
"

"I purcahsed a GPS from BuyGPSNow that was out of stock. They went out of their way to accommodate me. Excellent service and excellent product."

"Simply put, I am delighted with my purchase. I got exactly what I wanted, I received it very fast, and I paid a very competitive price. What more could anyone reasonably ask.

Before ordering from this company I read thru some of the recent negative comments here and concluded that some of these people are being completely unreasonable (verging on the insane!). The fact the BuyGpsNow have taken the time to respond to each one shows a commitment to customer service. I wish the best of luck to this company in the future - they deserve it."

"fast shipping, fantastic product!
keep up the good work!
"

"I been surprised that how buygpsnow.com still stay in business with such terrible customer service, it sell fade product(not meet their spec) and have their customer to pay for it. I got enough, not going to deal with this buygpsnow.com anymore.
THINK TWICE BEFORE U BUY FROM BUYGPSNOW.COM
Add to my review, I been very mad by their unresponded customer support, If they can offered me the full refund in the very beginning, I think I wouldn't tell anyone my feeling about this firm. I do feel sorry for them, but it's the true story. My suggestion for them is be responsive, solve the problem before customer decide to giving the bad review out.
Buygpsnow.com received my return item on August 9 and promise to completed the refund process on August 12, but still not seeing the credit on my Paypal account, neither respond to my email request regard this matter."

"I purchased two GPS Receivers for PocketPC from BuyGPSNow.com recently.

This is by far one of the BEST online shopping experiences I have had (and I shop a *LOT* online). I asked BuyGPSNow.com lots of questions before and after placing this order, and their sales team not only patiently and professionally answered each and every question, but also did so very quickly ... including a mail I received from them late night on Friday (just goes to show their customer focused and committed nature).

As far as the BuyGPSNow.com website goes, they seem to keep it very up-to-date with accurate information about currently shipping products and "in-stock" information.

Both pre-sales and after-sales support with BuyGPSNow.com has exceeded my wildest expectations. I will HIGHLY reccomend them to anyone looking for a GPS Solution or anything else they are selling ... you simply can't go wrong with this level of customer service !

Keep it up BuyGPSNow.com !
"

"Terrible retailer. They left me in the dark without any way to reach them. I sent emails that weren't replied to. The telephone number they have doesn't even work. I made the purchase through paypal and the phone number they had on record for buygpsnow.com was a cell phone to which I always got a voicemail recording that I couldn't understand. The web site shipping date was deceiving BUYER BEWARE. Never received products. "

"I had a problem with a product and buygpsnow was willing to work with me for a solution. The solution being ordering another item and returning the existing order.

I still have problems with their return policy. There is differences from the contact me, return request. To be fair, it is similar to their nearest competitor.

If you had a problem with one of the units which seem to have ghost/phantom problems... it may necessary to contact Joe Kee or someone since you don't want to be charged restocking fees. Other than that, I would buy from them again."

"Great products and amazingly cheap prices. I bought a Fortuna Slim GPS and a universal PDA mount. The shipping was fast and communication was great, was sent my tracking information quickly. I was extremely happy with both products, the mount came with a couple of nice extras. Also I was happy to see that they included a power adapter for the fortuna because it comes with an international plug that doesn't work in the states."

"I purchased a CF GPS receiver with Destinator 3 software from BuyGPSnow.com and a 1GB SD card. Not only were they cheaper but the presales service was excellent as they answered all of my questions. The delivery via FedEx was trackable and they delivered right on schedule.
I am most impressed with BuyGPSnow.com as they upgraded my Destinator 3 software to Destinator PN at no extra charge. This meant that I received European Major Roads within the software. The HAiCom CF reveiver works very well and I even get a GPS fix indoors.
Overall a very good buying experience and one company that I would certainly reccommend.
Waffs "

"I have made 4 purchases from buygpsnow.com, and all experiences were quite satisfactory. I have had questions and issues with two orders, and I am rating this reseller primarily to relate the excellent customer service I have received. Technical and sales questions were answered promptly, and a post sale malfunction was quite promptly taken care of through a product exchange. "

"I purchased a Haicom bluetooth slipper and CF GPS receiver from BuyGPSNow. After a slight mistake with the shipping I was personally called by Ken and the issue was fixed by next day shipping at no cost to myself. Price was good on the items and the support was excellent"

"It's taken 13 days (not 3) to get my product due to some miscommunication. Although not completely satisfied, I will say Joe called me twice to work things out and deducted the shipping cost from my order. BuyGPSnow does seem to care about customer satisfaction, which is more than you can say for most."

"My first experience of buying from America on the internet.
My order was fulfilled and on my doorstep here in the UK in only 3 days, thats quicker than the delivery time from most companys here in England.
The order process was easy and trouble free and I received an email confirming receipt of my order and a further email giving me despatch details, this email also had a link to the Fedex site which allowed me to track its progress."

"I have bought a GlobalSat BT 338 and an AVL 16 Channel BT GPS with upgraded windshield mount.

Was very happy that the seller agree to give me some discount by taking away the free software and free Arkon mount for the BT 338 since i do not need them (25.00 discount honored). The purchasing process was pretty smooth.

However, 2~3 days later (even before i received the items, still in shipping), i found that another company reduce their price for BT 338 to 154.99. BuyGPSNow price is 164.95. There is a price different of 9.96.

I was glad that BuyGPSNow have 14 days price gurantee statement, so i quickly write an email to them requesting for 9.96 dollar refund. I sent them the email last Thurday and untill now i still haven't got any reply from them. I am pretty upset and i sent them another mail today just in case they missed my previous mail. Hope to see their reply tomorrow.

Just to clarify that my purchase price is lower because the free arkon mount which worth 24.95 and the free software trial worth 14.95 were taken out(i got a discount of 25.00 in total). I hope they will honor me 9.96 dollars refund base on the different between 164.95 and 154.99.

I must admit that the shipping is smooth, email was very responsive (exclude my email request for refund) and the BT 338 i got from them work flawlessly (haven't tried the AVL GPS).


I got a response from them within 12 hours after i post my comments here. I realise that they delayed the reply on my email because they feel that they have already given me a very good price and i shouldn't be so demanding and request for further refund.

I do agree with them about this but i feel that they should have replied my email even thought they do not want to honor me the refund. Just give me a valid reason/explaination and i will accept that.

Eventually they replied me that they do not want to give me the refund because they already offered me a very good price and they felt that i was too demanding. They DEMAND me to send back everything to them and they will give me a full refund. I told them i couldn't do that because i need to use the GPS, and i might not be able to purchase a new one on time before i fly back to Singapore (i made my purchase in California, need to fly back to Singapore very soon).

The price for BT 338 dropped for another 5 bucks when we are discussing.
To end the conflict, i proposed this:
1. We cancel the special arrangement (25 dollars discount).
2. They honor me the price gurantee so my purchase price will become 149.95.
3. I pay the different between 139.95 and 149.95. 10 bucks different.
4. They send me the freebies that was taken out and they absorb the shipping cost.

They agreed with my suggestion and eventually we manage to end the deal peacefully. I received the stuffs within 2~3 days.


Overall i am pretty happy with their services. They do need to be more patient to their customers. I understand that every human being will have some temper, and in their point of view they have valid reasons to get angry on me. However, to further improve their services, they should calm down and try to negotiate a way out. Eventually they manage to change their attitude, so i am happy with that."