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Verified
5/5

2004-07-08

"This company sent my ordered item - a Bluetooth GPS receiver - quickly, and as promised. A very satisfying Internet transaction, and I would recommend them to anyone looking to pick up GPS related equipment or software."

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Verified
2/5

2004-07-07

"I recently purchased Routis 2004 from Deluo. Thier return policy posted on buygpsnow website states that there is no return on "some" software, but everything else is thirty days money back. Looking over the documentation I could not find anything stating that it was one of the excluded items.
Well, the software is garbage, you are required to download entire states for your navigation, for example, my first test was a trip from Detroit to northern Minn., since I had to download all of Ind. and Ill., even though I barely cut through the corners of these states I didn't have enough space left over for my destination, Minn. After downsizing considerably and attempting to plot a route across Mich. the program kept freezing up my IPAQ 4150 requiring a reboot. I finnally gave up and ordered Mapopolis.
The return policy posted states to contact deluo, they will only communicate through Email so you can't actually talk to anyone. Thier response to me was that they never heard of me, but it didn't matter because as of Feb. they offered zero refunds on software, all software.
"

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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Verified
4/5

2004-07-06

"Great seller. At first they delay my order, but they upgraded to ups 2nd day deliever. The gps receiver is great. "

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Verified
5/5

2004-07-06

"Package delivered on time, pre-sale mail communication was accurate and responsive. Site recommended, this upgrade offer was very attractive, moreover from France (euro vs usd)."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
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Overall web site
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Web site being easy to use
Web site reliability

Verified
5/5

2004-07-03

"When was the last time the owner or president of a company you bought something from called you personally on the phone to handle a problem you were having with a product they sold you? I would almost bet, never. Well, Joe Kee runs his business this way. Not only did he call to find out what the problem was, but he called back again to "walk me through" the steps needed to make sure everything was working properly and that I was completely satisfied. In a day where there are unlimited places to shop impersonally and take your chances on results, it's nice to know "let the buyer beware" isn't practiced by all. The product I purchased from BuyGPSnow is fine, the price was very good, but the service I received was OUTSTANDING. Who do you think I'll recommend or buy from next time? No question: BuyGPSnow and Joe Kee. "

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Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-30

"I had an excellent online shopping experience with BuyGPSNow.com. When the product hadn't become available on the date the web site had stated, the owner called me to advise me and made special arrangements for me to receive the item prior to my travels to europe. I really appreciated it and highly recommend BuyGPSNow.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-18

"Ordered TomTom Bluetooth USA w/ car kit for H1945 from buyGPSnow via ground shipping. The ordering, confirmation, shipping and handling are flawless. I got the package in three days. (Actually I ordered the same bundle from another site first but that site took my order and later informed me they did have it in stock.) Further more, they not only replied my email and answered my questions in less than 24 hours, they went extra miles providing advice and directions on how to set up the device. Great guys and excellence service ! Havent had such good online order experience in years ! I recommend buyGPSnow site to all my friends now for their GPS needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-17

"Placed order on June 10th. I only received one (automated) confirmation email that my order has been received. Called sales department on 6/15/04 to find out what the status of my order was. He walked me through checking the status on their website, which I already knew how to do, and he said that that was the status (Your order has been received and ready to be fulfilled). I asked for an ETA or where it was in the fulfillment process. He said he did not have access to that information. Poor customer service!!! Sent an email today, so I'll have to wait on their response!
As of 7/13/2004, I received all the products I ordered as promised. Spoke to Joe Kee who was very helpful and accomodating. Found out that one of the products ordered was not in stock and therefore my whole order was waiting for the out-of-stock item. I would definitely recommend this reseller to my friends.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-06-16

"Perfect transaction. Joe (owner) returned my call within minutes, and did everything to assure me that my Mio 168 would ship that day via UPS overnight. He also price-matched a $10.00 difference willingly, and, because a different vendor offered free ground shipping, he allowed another $7.00 refund. I received the item the next day in great condition. Packaging was great.

Thanks Joe and to your Team @ BuyGPSNow.com!

Marsh
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
N/A
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-06-09

"I ordered the Haicom 3-in-1 kit for buyGPSnow.com. They encountered some delay in the order, so they gave me a free upgrade to 2nd day shipping.
I installed the gps in my car and it works great! In ever thought I would be able to connect my IPAQ 1910 to a gps receiver.
Great product, excellent service.
"

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Verified
5/5

2004-06-09

"My parcel arrived after 15 days.French customs are responsable for the delay.
Mr Kee have always answered my Emails, but sometimes with a delay.
he offered a crédit to me to compensate for the high cost of EC and french taxes.
Thank you Mr Kee
Stéphane
"

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Verified
5/5

2004-06-05

"Mr. Kee, I would like to thank you for your call, on letting me know that item was out of stock. In the years I have been ordering items I haver never gotten a call so quick from a seller, it normally takes two wks before they inform you of the situation. Keep up the great customer support! and your shipping was right on time.

Ozzie
U.S. SPECIAL FORCES
"DE OPPRESSO LIBER"
"

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Verified
5/5

2004-05-20

"Great service, price and website. No problem with delivering to an Australin address."

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5/5

2004-05-18

" It's obvious Joe takes pride in his business and spends a great deal of effort to satisfy his customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Overall technical support
Being knowledgeable
N/A
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-10

"Bought GPS hardware and software. Prices were excellent. Service was fantastic. Great communication, fast processing of order and quick shipment of products. The whole process from ordering to receiving goods took exactly 1 week. And I live in Australia! Very highly recommended."

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