"Shopping with Buy Rite Appliances was very easy! When I called them a person always answered the phone and every question I had was addressed immediately. My LG refrigerator and Wall oven came as promised and the delivery crew was professional, friendly and everything was perfect. I will definitely shop with Buy Rite appliances again"
"http://buyriteappliances.com/ 1-***-***-**** problems, issues, complaints...
Agents, like Michael, deal with customers mostly verbally, on the phone, no email confirmation, so they can alter it later for their profit. No itemized invoice at all. "Package" of expedited service, in-home delivery, installation, and additional warranty is a term used to lure customers into a deal. I was charged $200 more compared to other sellers for I believed in that “package”. It turned out there was no installation. Then they said that charge was for expedited service, which I disagreed, then they changed it to additional warranty, which I could buy for the same term with only $70, and so on. Base price is just a place holder to show competiveness with other sellers and a way to nullify their price match policy. In reality, the total price is way much higher. And when you complain or ask them to adjust the order, they would let your voice on the phone heard by all agents in the room to laugh at it, like Richard did. The bottom line is, this is not a trustworthy business. They can’t compete honestly with other sellers by their own business model so they have to invent their ways to make profit. They can trap uninformed or busy customers (like me, when I was caught up with too many things in my moving) who just want to get the order done fast and believe in “you got a very good deal”. Regular customers should check Amazon.com or even other local big stores first before considering these kinds of online business."
"I ordered a new washer and dryer, needed to have them in a week or less and they had them delivered 6 days from when I ordered them.
When it came time for the delivery, I got a call from the delivery driver about an hour maybe a little less before delivery and they running just a couple of minutes late, which was great, because I was running late, too. The delivery guys made sure my order passed inspection - no dents, dings, or scratches - real "white glove" service, but at a fair price. I saved over $300 over the prices I've seen elsewhere. Got a great price, good delivery service, the guys were pretty good about getting the items down into my laundry room in the basement and were nice enough to bring the washer and dryer downstairs."
"Your costumer service was very pleasing. I was amazed on how quickly we had received our refrigerator in three days. I am a very happy and satisfied customer. I would highly recommend this service to anyone and
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"Great prices, awesome service, and fast delivery. Can't ask for anything better."
"I just placed an order for a new double oven and subzero - they delivered aobut a week later. I was surprised at how fast their delivery was. I did call once to find out where the appliances were, and their customer service was able to let me know exactly where they were in just a few minutes.
Before they delivered the items, I got a call from their service and delivery crew about 30 minutes before they got to my town and they delivered and hookedup the items right on time. Such a great deal, I saved over $475, compared to the average retail price. I would easily recommend BuyRite Appliances. Great prices, good delivery, friendly customer service make this the only place to shop for the big items in your home."
"I placed an order here a few days ago and I received it promptly. My tranaction from the start to the finish was great. Great customer service, great product, and great site!"
"The original price of our dishwasher was great and the customer service was professional. That being said, I was given only 2 shipping choices. Slow - as in sometime in the next month or super fast and expensive. At first I thought the slow free shipping would be ok, however when I learned I was being moved by the military I needed to make sure I received the dishwasher within 3 weeks. The best they could do was ship it super fast (5 days) which meant paying $180 for a $600 dishwasher. I asked if I could cancel my order and they said that there would be a restocking fee (this is before my order had been processed!) and the restocking fee would be about $100! So in the end I decided to take the dishwasher but I am not happy with the shipping fees. If BuyRite was really concerned about customer satisfaction then they would have waived the 're-stocking' fee and let me cancel my order or shared the cost of the expedited shipping. In the end they got me my dishwasher but it was too costly."
"Working with James was a pleasure and I will purchase ALL appliances through BuyRite in the future."
"I am happy to report an excellent purchasing experience with BuyRite Appliances. It is the first time I have ordered such an expensive large item via the web and I was naturally apprehensive.My remodeling project required a specific size washer/dryer combo that was unavailable locally. Not only was I able to order the exact appliance I needed but the price was super. My washer/dryer arrived as scheduled in perfect condition. Customer service was very helpful (especially James) I would definitly buy again from BuyRite Appliance. I have been very pleased. "
"I find the appliance I want at the lowest price from BuyRiteAppliances.com. I placed the order and within 10 minutes receive an email stating 'please allow 24-48 hours to process'. After two weeks of not hearing from them I decided to call them. I was put on the phone with some guy who was trying to sell me their 'white glove service' for an extra $50 bucks or something. I told him that I didn't want it, I just wanted my appliance delivered. He said that it would take 3 weeks to ship the appliance, but if I signed up for the 'white glove service' they would get it on a truck on Friday. I explained to him that I ordered my appliance two weeks ago, and that Friday would be almost three weeks. No apology, just more hard selling. Now he's trying to sell me the 5 year extended warranty for $250. I explain to him that I just want the appliance and he keeps going on and on trying to hard sell the warranty. I finally just asked him to cancel my order. It was the worst experience I've ever had with customer support. I would not recommend buying from this company."
"I had spent some time researching what appliances I wanted to purchase. After selecting the models, I did some additional research purchase options. I found BuyRite Appliances on the internet and discovered they offered the best price of any local and long distance supplier. They even beat some local well know appliance stores in purchase cost, delivery cost, and availability date. After placing the order, I received my appliances quickly and have been very happy with them. I would most definitely recommend BuyRite Appliances to all my friends as well as purchase from them again in the future.
Boston, MA"
"My experience with BuyRite Appliances was good, they had what I was looking for in stock and it shipped from NY to CA in 8 days (I did pay two additional fees for expedited shipping, one of which I though unnecessary but we needed the appliances ASAP). The freight forwarder was professional and did a great job of keeping me updated on the timing of delivery, and the range, micorwave and dishwasher arrived visually undamaged. I will shop with them again if I need appliances and will recommend them to friends. "
"I am very pleased with my washer and dryer and pedestals. They were well recieved and included delivery installation and removed my old units! (with two guarantees on both pieces) I was originally concerned about ordering an appliances online, but I had no problems with the delivery and installation or the quality of the product. The customer service representative and follow up that I received at BuyRite was excellent, always attentive and quick to answer phones and any questions that I had. The sales representative was extremely willing to work with me and address all concerns I had with follow up phone calls as well. He went out of his way to get me my washer and dryer quickly and at a price that far beat any competitor. I will definately be purchasing from BuyRite in the future and will be recommending to anyone looking for appliances.
AH
Miramar,Florida"
"The customer service was excellent. James went above and beyond to help cater to our specific products and with the shipping. I look forward to dealing with BuyRite in the future. "