"Great service! Will Recommend."

"I am very happy with Sheena Rose's customer service at Buy Happier. She provided excellent and ideal customer service.

I live in Canada and ordered the SHARK NV352 from Buy Happier, NEVADA, because I did not know it was sold in Canada. I had to pay shipping so the total came to $198.85. There was a postal strike in Canada which delayed receipt till today, Thur, July 21, 2011. I had to pay $31.50 customs duty at my front door.

Immediately I assembled the unit to find that the double arched handle (part 1 on your diagram)would not click into the stem despite all attempts. The small red 'tongue' in the inside of the cylinder handle did not protrude far enough to hook on to the lip of the grey shaft to secure attachment.

I called Jessie in New Brunswick 1-***-***-**** (the # on the vacuum itself) and she told me I had to ship the whole unit back to America!

I reached Sheena Rose at Buy Happier (Chicago)***-***-**** who listened thoroughly to my predicament and we discussed thoroughly my financial options if I had to return the shipment to Nevada, which Sheena also discussed w/her supervisor.

Sheena suggested we place a conference call to the original number I called in New Brunswick, Canada New Brunswick 1-***-***-**** to see if they would honor the warranty within Canada to avoid me having to pay for a substitute handle to be shipped from USA and risk further customs duty when it entered Canada.

Before she placed the conference call, everything was heard in detail by Sheena and I felt that she understood my points 100%.

We reached Bonnie in NB who had a different approach than her colleague, Jessie. Bonnie will honor the 5 yr warranty in Canada, and she has arranged for a new handle to be delivered within 7-10 days. It was a dream come true, due to Bonnie's reasonableness and due to Sheena putting the call together and having the patience to work out the problem.

I only have to wait for the new handle. I can keep this NV352. I don't have to re-package and ship it anywhere. Meanwhile, by grasping the lower handle (bending lower), I can still vacuum and rejoice in my new and great multiple dust collections.

I have Sheena Rose to thank for the suggestion of re-calling Shark in New Brunswick, for that solution was the simplest and most direct. Thank you, Sheena Rose!

I do not plan to shop at BH again due to customs duty upon entering Canada. No other reason."

"I have always wanted a Dyson sweeper but the cost was a big factor why I haven't purchased one until now.I started looking online and happened to find the Buy Happier website.They had some recertified Dyson models for reasonable prices so I decided to go for it and purchase one. The minute I received it in the mail I used it and absolutely loved how light weight it was and how well it picked up.I was missing one of the tools and when I called Buy Happier the young lady was very helpful and ordered me the missing tool.My daughter has been asking for a Dyson so I might be purchasing another one from Buy Happier. I am so happy I found the Buy Happier website and thankful to them that I finally own a Dyson sweeper!"

"I was worried about not getting good support from a reseller, but these folks are spectacular. Had a problem with the product, which ultimately was my own fault, but they quickly answered my email and got me to the manufacturer, who had no problem working with the reseller. They the followed through and really did a great job. Very pleased."

"Speedy return of emails to inquiries on the product. Very satisfied so far with Buy Happier."

"Best experience I have had with customer service since the computer was invented. I spoke with Sheena Rose within seconds, and she went out of her way to get everything worked out quickly. Thanks Buy Happier for a customer-friendly service policy, and thanks Sheena, for being so nice and so helpful!"

"My name is Deb Brewer and I was inquiring about a product that I found on your website. I spoke to Angela Stinson, whom was incredibly helpful from the beginning. I asked for her extension so that I could call her back after I did some more research on the product.
I left her a message, and she got right back with me.
I really connected with Angela because of her friendliness and incredible people skills. She is sharp, caring, and holds great qualities! I would hire her in a heart beat!
Angela, I think it is time for a raise. You deserve it! Great Job done!
Blessings on your future! Deb Brewer"

"I'm in love with Buy Happier! Their prices are great and competitive, they have extra perks like longer warranties (for free) on some products and they have super speedy shipping. On my first purchase with the company the product I ordered wasn’t as I expected. Buy Happier was great at helping me with a return and very appreciative of their customers. Good experience all around!"

"Hi, I bought Ninja kitchen system 1100 from Buyhappier. this company has excellent customer service, and I contacted Mandy Rozema several times and she is excellent in quick helping me, answering all questions and making me happy. Mandy is one of the best customer service I have ever seen on earth. People should buy products from buyhappier and contact with Mandy. This company is so blessed to have Mandy, a true blessing for everyone."

"I enjoy it tremendously however it would be nice if a nice cookbook came along with it especially for different juices."

"I was very happy and satisified with the overall experiance I had. My vacuum arrived within 2 days of ordering it and I love it! I missed a discount code right when I placed my order and I called and spoke with Mandy who was so pleasent and helpful. It was nice to speak to a person and not be put on hold and listen to automated systems. Great place to buy from! Thank You"

"So far I'm very impressed with Buy Happier. I haven't received my merch yet but there was a problem with my home address not matching my new credit card info. I replied to a confirmation e-mail to verify this and Kevin Pollard instantly resolved the issue and my order staus didn't lose any time. Well done BH, thanks Kev!"

"I purchased a neato vx-11 from BuyHappier. Initially I did not receive it, but I spoke with customer service, and the reason was that the credit card payment had not gone though.

The rep, Mandy Rozema, was very helpful in getting my order dealt with, and made me feel like a valued customer."

"Order was lost after order, never got shipped... Made up for it with Free Overnight & then when it broke, they called irobot & handled it, quickly & efficiently. I got my replacement fast & all is well now!"

"I was quite pleased with my online shopping experience with BuyHappier.com. I ordered a Vornado 153 Tower Circulator fan with remote control. It arrived promptly, although clearly the package had previously been sent to another customer who must have returned it. The box had been re-taped and there was another shipping label which had been scratched out. All parts were present when I opened the package and in perfect shape. However, this tower fan was very noisy and really did not move very much air. I was disappointed, and decided I needed to return it.

The return procedure went very smoothly, mostly because of the pleasant treatment I received from my customer service agent Mandy Rozema. I received the return shipping label promptly along with the instructions of where to take it to ship it. I would use BuyHappier.com again, because of the very good customer service Which is not so common these days.
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