"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"One piece had a small bend in it, installer indicated it was not a problem but did have a noticeable bend.
I authorized installation "
"Excellent work thank you "
"the wrong price showed up on my paypal was $20.00 short of the total bill. I contacted customer service to question the bill. Rachel quickly responded and solved the problem."
"The online experience was awesome and easy. I found exactly what I was looking for. The packages were wrapped very securely. I have not installed the product yet, but I'm certain it will fit as the website stated it was a "guaranteed" fit for my vehicle!!! Thank you to all that had a hand in providing great customer service during my experience!!"
"Great Company,Have what we need"
"I ordered running boards for my 20254 Ford Maverick hybrid pickup. Brackets for a 2022-23 Maverick arrived. I sent a picture of the shipping box product identification. Custome Service was polite, prompt and arranged call tags for no cost return shipping, and for reorder of the correct brackets. I make mistake. Everyone makes mistakes, but it is how we respond to our mistakes that matters."
"Great. She made it very easy"
"Well pleased with the product!"
"Order an in stock item and it didn’t ship according to date advertised, contacted carid and the chat agent couldn’t answer my questions and started typing in all caps as in yelling at me. When I called him out on it l, he disconnected the chat. Now the delivery has been pushed out an additional 2 weeks. Only explanation was the manufacturer, which I don’t understand as the item was listed as in stock. I don’t think they ever had it in stock, it’s just a ploy to get you to order. "
"Easy to reach if additional information is needed before purchase"
"I tried for two weeks to find a rim for 2011 crown Vic. Everybody said go to a junkyard. I did with no luck. A friend suggested car ID. They had the rim it was delivered. Awesome experience will definitely use again."
"fast shipping loved it will do business again "
"I ordered a bra for my SUV finally came to my surprise I was sent the wrong bra for my truck so I got in contact with customer service I did get placed on hold quite a few times but she was very helpful took a while but she did fix my problem now I just have to wait for the correct product I originally ordered thks"
"Good experience , parts where easy to find and good help when I needed assistance "
"It was a great process to buy, as well as return what I didn't need."
A rep from CARiD.com, AliceCARiD, has responded:
“Dear DSea,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
”