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Product & services pricing
3.48/5
Chance of future purchase:
3.35/5
Shipping & packaging:
3.34/5
Customer service:
3.34/5
Return/Replacement policy:
3.08/5
Featured Review


Verified
1/5

2024-04-15

Horrible

"So I ordered headlights, tail lights and a few other things from this website. They all said they were avaible. I received everything except my headlights. Which was the main thing I needed due to the facts I have a broken headlight. I tried calling over the weekend and they were closed so I called Monday morning to find out there a 3rd party vendor and they didn't even know that it wasn't delivered or out of stock at Spyder. Then I said refund those ill order some new ones as.long as you guys pay 90% of the shipping cost to get it sooner than 7 to 10 days. And they said they can't do that for me.

If you guys use them know they don't know what's even going on with their company. I wouldn't recommend them to anyone.
"

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Rep reply posted 2024-04-16
A rep from CARiD.com, AliceCARiD, has responded:

“Dear jamesjacksonii,

Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.

If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!

Sincerely,
Consumer Relations Department at CARiD.com.


Verified
5/5

2024-04-14

Great job

"Easy, and quality products, thanks"

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Verified
5/5

2024-04-16

nice job, good fit, nice looking

"was hoping genesis would have been branded on the front mats"

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Verified
5/5

2024-04-16

Great experience

"Easy to find parts and easy to navigate the site, great customer service."

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Verified
4/5

2024-04-16

Good part that worked very well for me

"The site was easy to manage and helped me find a part I needed, and the part fit my car perfectly. The only issue I had is that the part arrived a couple days after I was expecting it, but otherwise it was a good experience. I was able to work on my car at home and get everything sorted out without having to take my car to a shop for a small fortune, so I’m pretty grateful for being able to order with ease from them!"

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Verified
5/5

2024-04-16

One happy customer.

"I’m still shocked of the quality and the easy ordering process quick delivery very happy perfect fit. Ty "

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Verified
5/5

2024-04-16

Great panel for the price

"Easy to navigate and find what I need, competitive pricing and great live customer service. Will be doing business with again in the future."

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Verified
5/5

2024-04-16

Ford furious to get parts for.

"The person I was talking chatting with done almost good job helping in the situation I was in and solved the problem"

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Verified
5/5

2024-04-16

Appreciation

"Very helpful while taking my order making sure I recieve the right part she was very good at her work it was nice to interact with her thank you"

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Verified
5/5

2024-04-16

Perfect Product

"I found just the right product to stop the hot Florida sun. I wanted a better quality product and as usual CARID had the perfect item.
I have been using it for the last week and I am very pleased. It was nicer than I expected.
"

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Verified
5/5

2024-04-16

Customer care.

"Thanks again to Joseph for his help trying to find a suitable set of wheels for me."

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Verified
5/5

2024-04-16

Excellent Customer Service!!

"Came to CARiD looking for an engine splash shield for a 2016 Nissan Murano. Quickly drilled down to the item I was looking for and the price was better than elsewhere on the internet. Placed the item in my cart and began to checkout. Once complete I found that the shipping was almost as much as the splash shield itself. Called bask and spoke to Mark who was very professionals and understood my concern. He quickly entered a cancellation for the part in the system and explained the process. A couple of days later I received a cancellation confirmation. I found Mark to be a very professional Customer service representative who was knowledgeable on the platform and made customer service his number one goal. "

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Verified
5/5

2024-04-16

Excellent Customer Service

"I just purchased a new vehicle that I was not that familiar with in detail. Your employee Raymond in customer service was helpful, knowledgeable and friendly. He answered my questions, so that I could buy the proper accessories for my new vehicle from CARiD. I will be buying more from CARiD instead of the competetion as a result. Thank you."

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Verified
5/5

2024-04-16

Great service and excellent customer service and fast

"Very satisfying and great service "

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Verified
5/5

2024-04-16

Great items

"Great can't complain I love it"

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