"Ordered a computer and the only correspondence I ever received was the order confirmation. When I called to ask about when it would be shipped was told it would ship in two weeks. They put a hold on my credit card for two weeks for the total amount even though it hadn't shipped. Two days after the it was supposed to be shipped I called because I hadn't heard from them.
They did not ship and wanted me to send a wire transfer. I never received an email a phone call or any notice that they were not going to ship the computer and their "customer service" was nonexistent. They were so arrogant. The fact that they had never communicated the change or contacted me and had just canceled the order was ok with them. They had no concern over the problems this may have caused for me. I would NEVER waste my time with this company. There is nothing that they carry that you can't get elsewhere for a similar price with real customer service instead of faux customer service."
"Complete joke and very regrettable purchase. Contradictory emails, ambiguous delivery method and erroneously set up product. Instead of receiving license electronically for speedy use of software (as indicated) wound up waiting on a physical copy. Poor cancellation system and prohibitive return structure ensure you are locked in for the very poor ride. Seriously worth avoiding this distributor. "
"Made an order of 2 programs for my server. On the next day decided to order one more program.
CDW .com called me and asked me unacceptable questions, where do i live who is my landlord and why I made third order separately from other two. Like I understood it is an online store and I can order anything I want and when I want. They replied that credit manager will decide and follow up. Follow up on what. Did I applied for mortgage or credit from this people. Also this company is third party between real selling companies. At this time it was Semantic products that I purchased. Crazy company bad customer support and completely unacceptable policy. Canceled order and purchased directly from Semantic. Do not buy from them let them go bankrupt. With business they do that is no point to buy from third party.
Gennady.
****@****
"
"I ordered a DVD Burner and two weeks later when I wondered why it never came I called and found out it was cancelled, no reason or notification ever. Not a good way to do business."
"I placed an order on an item that did NOT say it was out of stock. I checked on my order later and found out it was out of stock and I need it ASAP! No phone call, no email from CDW letting me know. I sent them an email that (Fri.) morning and received a response (copying the cust. serv. rep) on Mon. at 2 PM. The rep calls me the same day at 5PM after I had left work. I phone him the next day and he gives me a load of bull and gets put out 'cause I'm upset about their lack of urgency and customer service. I will NEVER order from them again!"
"Been dealing with them for 9 or 10 years and I like their service from their reps... you probably just need a big enough business account to get a really good rep. I've had one excellent top the line rep and one above average rep. The ordering is very simple for me and they deliver when expected 95% of the time. If I am about to order something late and need to make sure it's going to get here at a certain time, both reps have told me to contact them directly to be certain and let THEM place the order. This is a surefire way if you need something the next day. Otherwise if I need it next day and it's before say 2 or 3 PM CST, I just use the website IF CDW's website says IN STOCK in green letters by the item. If it doesn't say in stock, you are not getting it next day via their website. "
"I would give zero stars, but that sadly was not an option! Check this out; I placed an order at 10:10am yesterday, got the confirmation that the order was good one minute later, an hour later some guy in sales sends me another confirmation with his contact info....so the order's in and good. My order qualified for free shipping ground, but I needed it next day air so I paid the hefty additional fee for that service.
At 7pm the sales idiot sends me an E-mail that the order didn't ship; no prior phone call all day, NOTHING. This morning I called to inquire what the screw-up was and after researching a customer service rep tells me, "Sorry; I can ship it today and you'll have it for tomorrow." A lot of good THAT does me when I needed it TODAY (which is what I paid for)!
The rep says the sales schmuck left me a voicemail that the order wouldn't ship, but that's BS-- I have no voicemail and no record of a phone call on my caller id...so the guy's lying to cover his butt. But it gets worse; I checked my VISA card transactions and they charged not only the full amount of the purchase, but an additional 50% fee!!! Why? The customer service rep couldn't say and didn't really care either. To say that I am dissatisfied is an under-statement.
CDW is now a four letter word in my vocabulary...and this was a costly error in their part as I'm the buyer for my company, which is a national account for two of their competitors! Had CDW gotten this right, they stood to get $50K in annual sales from my firm. CDW, never again.!!! "
"Very surprised by the other reviews I see for this site. I have had nothing but excellent experience with them. On my most recent order, I needed a part asap so I called to verify part availability and customer support was extremely helpful, even following up via email, and responding to my direct emails which most websites wont do. Price and selection were great and my order arrived on time the next day as expected. I will look here first for my next order."
"I order about every two months and have good experience 90% of the time. I routinely order late in the day and receive the merchandise the next morning. Pricing is fair and customer service is as you would expect for a large company. "
"Ordered a scanner for my new home office in the morning online. Later in the afternoon got a call from CDW's customer service. Was told that they don't show that I live at my home address. (Have been living at 4 months now.) Explain this to the csr. Then because I had moved from WI to FL my cell number is a WI area code so they again accuse me of not living in FL. Insist that I provide a landline. I don't have a landline...does anyone have one anymore? Then they want the credit card number again and the 3 digit code. They made me feel like I was getting scammed. I cancelled the order. Then called and asked to speak with someone to complain about how I was treated. They transferred me to the "supervisor" who, as you guessed it, was not at her desk. I left a message and am pretty sure no one will ever call back. Worst treatment by a company ever!!!!"
"My experience began when I ordered a Belkin FlipBlade stand from CDW in mid November The price was better than anyone else on the web even with $12.99 shipping which seemed like a lot for such a small device. Since this was going to be a Christmas present, I thought that the shipping costs were appropriate for "2-4 days availability" as stated on their web site. When I didn't receive the item, I contacted CDW's customer service in early December. I was told that the item would be "drop shipped" directly from the manufacturer. I asked the customer service rep if that would affect CDW's 2-4 days estimate of availability and the response was "we have no way of knowing when they will ship the item." I asked why I was paying for delivery of an item in "2-4 days" when after 3 weeks it could have been sent by snail mail (not to mention that I was never informed of the order status prior to my inquiry.) The customer service rep promised to get back to me with a better estimate, but never did. When I called back on December 16 nearly one month after placing my order, the rep seemed annoyed that I didn't understand the concept of "drop shipping" and said that I would "probably get the order by December 22nd." The moral of this story is CDW misrepresents their inventory and delivery capabilities. If they stated that they would have to source the product and couldn't guarantee delivery, I would never have paid them in advance."
"We are a local government agency. We ordered two toughbooks and docks. The service rep from CDW spec'd everything out. We received the computers within a month. Took 5 months to get the docks. Installed the docks and attempted to put in the laptops and they would not fit. Contacted CDW and advised them the docks were not the correct match. One month later, they agree after investigating and sent correct docks. Got them up and running. Story not over. Try to return the incorrect docks, they refuse to give us an RMA and want us to pay for them. Not happening. This is the worst company we have ever dealt with in our entire history. "
"Worst customer service ever! I will never Use them again and i ended up cancelling my order due to the fact that they didn't ship my item because I had a separate billing and shipping address. I was told i would get the Item with in 2 to 5 days well its been 4 and i just found out they haven't even shipped it yet, So I am now going to use amazon. I should have never strayed away from amazon in the first place for only saving 4 dollars anyway. "
"I have to wonder how much the 5-star reviewers were paid. Orders are sloooow to ship, if they ship at all. They have lousy customer service. My rep will call me back - after a day or two - to tell me he's waiting for customer service to get him an answer to whatever question I posed (generally: "Where's my order?"). Right now I'm waiting to hear if an order I placed that was supposed to ship within 9 days has shipped today, day 11. Of course, my rep won't answer the phone. My company needs this stuff in 3 days, and I have a feeling we aren't going to get it. I am SO done with CDW."
"I ordered laptops for my company from CDW. The total order amount is more than $10K. They called carrier to ship the packages back after the package shipped. It is very bad experience. RIght now, they haven't refund my money. I will never order anything from them. CDW is an absolute SCAM !!!"