"Outstanding,Outstanding. I ordered yesterday after lunch and received today before lunch, and I even messed up my debit card # during ordering. I can't speak too highly of the staff and service at CHIEF Supply. Thanks for the awesome product and awesome business. Will be ordering more from you very soon. Thanks again"
"I did not receive my order. I did not receive any follow-up on my order. I emailed Customer Service this week asking for a status update since it's been over a month since I ordered everything (One item had shown a 7-14 day backorder, and we're at more than double that). They did not respond to me. I emailed them two days later instructing them to cancel my order and that, since my business is clearly not important to them, I will never shop with Chief again and I will tell all my peers in Emergency Services to avoid this company. I intend to follow through on this. I don't need Chief when I can go to galls or a local uniform store that appreciates my order."
"this was a pain in the ass because you do not ship to a po box. "
"This was my personal experience based on one sole purchase and it may just be me.
My total bill was $5 lower on the online invoice versus the charged amount on my debit card. After notifying customer service of this my online bill increased by $5. The invoice that came with the package only listed the price of the goods and not the shipping and tax charged. Why is a company in NC charging tax to a package delivered to FL?
These folks are re-sellers and I believe are used to receiving much bigger orders. Took a while to get the items in just to ship from them.
No issues with the items purchased. It was the 'extra' to get them that will sway me to buy from someone else in the future.
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"I placed a order for a pair of pants and a pair of duty boots. When 4 days later I called to check if they had shipped I was informed that the boots will not arrive from the manufacture for 3-4 wks and then ship out to me within 2-3 days. Really wish that their website would have stated this because the order is now canceled because there is nothing Chief can do to get the duty boots sooner.... "
"WOW, TOP of the line stuff here, and THE fastest service I have ever experienced! I WILL be back to buy again!! thanks"
"TOTALY DISSATISFIED WITH CHIEF. I AM EMPLOYED AS A FIREFIGHTER AND AM IN NEED OF WORK PANTS, I WEAR 5.11 PANTS, SPECIFICALLY TAC-LITE PRO DARK NAVY. I CAME ACROSS YOUR E-MAIL ADVERTISING BUY 2 PANTS GET A 3RD PAIR FREE. GREAT DEAL I THOUGHT, WRONG !!! YOU FAILED TO SPECIFY THAT THE PAIR OF FREE PANTS WOULD NOT BE THE SAME COLOR AS ORDERED, YOU ONLY OFFERED BLACK, I DON'T WEAR BLACK, MY DEPT COLORS ARE DARK NAVY, IF I WANTED BLACK I WOULD HAVE ORDERED BLACK, BUT I DON'T AND I DIDN'T. YOUR COMPANY IS PROMOTING DECEPTIVE ADVERTISEMENT. I WISH TO CANCEL MY ORDER UNLESS YOU GIVE ME THE SAME FREE PAIR OF PANTS AS I ORDERED. IF YOU ARE UNABLE TO DO THIS AND DO NOT CANCEL MY ORDER, I WILL ADRESS MY UNION BROTHERS AND SISTERS ABOUT YOUR DECEPTIVE TRADE PRACTICES AND CALL FOR A BOYCOTT OF YOUR COMPANY. IF I AM NOT SATISFIED WITH YOUR RESPONSE I PLAN TO ALSO ADRESS 5.11 AND LET THEM KNOW HOW YOUR COMPANY DECEIVED ME WITH FALSE ADVERTISING WITH THEIR PRODUCTS.
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"I was very disappointed when I was given the option of choosing my FREE TDU's that I only had 1 model in black to choose from. NOWHERE in your information did it mention this. You have gotten my order for 9 prs due to this promotion, but I will be wary next time. Chief Gib Hixon "
"I am very disappointed, due to the fact I placed an order 12 days ago and when I messaged CHIEF, the response was: We must have been waiting on one item and it has now come in and your entire order will be shipped today. Meaning I will have waited a half of a month on an order from CHIEF. There are other sites that have the same items as the same price, I will be placing my future orders with them. I find that I have been lied to and this is unexcusable. I placed an order back in December, a very busy month for online orders and received all the items in two seperater shipments in a very reasonable time. "
"I am a western entertainer at Rubys Inn, Bryce Canyon Utah. I have ordered 4 different badges to outfit my character's costume. Each time, Chief Supply has went the extra mile to ensure the badges are exactly what I needed. Fast, friendly folks who take pride in turning out an oustanding prouduct.
Mulee Pete
Ebenezers Barn & Grill"
"Today is 4 days after I made the order and it has totally sucked. I ordered several things that were discontinued and was told they would be removed from my order. Of course the only reason i made the order in the first place was because they carried these items which the manufacturer did not.According to their site CHIEF had them. Another item is out of stock so I wont see it for several weeks plus now i have to order from some one else to find these items and pay shipping twice.
I contacted customer service and got the run a round "oh clearance items can be out of stock and we will never get them Sorry". They just sent me something for a 10 percent discount on my order i dont even want to take it. I feel dirty having purchased something from someone so incompetent. I will never order anything from them ever again and i will laugh at people who do for being as stupid as i once was."
"I ordered something online. It wasn't in stock. A week later I figured out there's a 2-3 week delay on items not in stock. I canceled the order. They seemed legitimate, but not suitable for those in a hurry, as they do offer for sale things which they do not have in stock. And read everything they send you about your order, because the information that my items were not in stock, and what that implied was buried under the heading "Terms"."