"Staff was professional and sent items in a timely manner."
"All that was needed was half of the power cord for my CPAP. I received it in a timely manner so for that I am thankful. I have not had the opportunity to experience any of the other products because this is the first CPAP machine I have used."
"I ordered the product and it was as promised and did not take a long time to arrive."
"I looked at the online site and found what I needed but wanted to confirm that I was getting what I thought would work for me. I found the gentleman that I talked to was very knowledgeable and understood his products very well. I received it when promised and it was the correct items. I was very satisfied with this experience. "
"So I receive an email today (Feb 12, 2018) thanking me for my “recent” purchase. I immediately think it is credit card fraud (which I have experienced far too many times). Really CPAP.COM? Sn email thanking me for my “recent” purchase 4 weeks after the fact and asking me to complete a survey. Here is my survey. I shall unsubscribe to CPAP emails to solve the problem. I have shopped with this company for 10+ years to the tube of likely $2500 plus. 3-4 cpap units, hydration, hoses, masks.....
I call to complain today and the Rep, although courteous, just simply did not undestand the problem and had no desire to resolve the problem. So...the only solution I know is to unsubscribe and attempt to shop elsewhere. "
"Ordered 5 HME's for our mini CPAP. Order arrived sooner than promised and everything was correct."
"Have received all items that I requested and in good shape, no damaged during shipment. "
"First Time Experience with CPAP Was Good "
"Went with a new mask and am very pleased. Better fit , air flow, and sleep."
"The people at CPAP.com were awesome to work with! They went the extra mile helping me with my order! I'll defiantly use them again for my CPAP needs!!
Joseph Buchanan"
"Simple order = small box. Maybe that was the problem. I was told my order had shipped and would be delivered on a Friday. Then I was told my order was stuck in transit halfway here. Delivery arrived 4 days later than originally promised. "
"Easy purchase; great product!"
"Easy to order, got it right, on time."
"It was timely and just as expected. Very satisfied."
"Customer service very helpful."
A rep from CPAP.com, CPAP.com, has responded:
“We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.”