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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.39/5
Customer service:
4.20/5
Return/Replacement policy:
0.00/5

Verified
4/5

2018-02-12

CPAP service

"Staff was professional and sent items in a timely manner."

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Verified
4/5

2018-02-12

Power cord accessories

"All that was needed was half of the power cord for my CPAP. I received it in a timely manner so for that I am thankful. I have not had the opportunity to experience any of the other products because this is the first CPAP machine I have used."


Verified
4/5

2018-02-12

Feedback

"I ordered the product and it was as promised and did not take a long time to arrive."


Verified
5/5

2018-02-12

My purchase experience

"I looked at the online site and found what I needed but wanted to confirm that I was getting what I thought would work for me. I found the gentleman that I talked to was very knowledgeable and understood his products very well. I received it when promised and it was the correct items. I was very satisfied with this experience. "


Verified
1/5

2018-02-12

Email to “Thank You” for Purchase - FOUR weeks after Purchase??

"So I receive an email today (Feb 12, 2018) thanking me for my “recent” purchase. I immediately think it is credit card fraud (which I have experienced far too many times). Really CPAP.COM? Sn email thanking me for my “recent” purchase 4 weeks after the fact and asking me to complete a survey. Here is my survey. I shall unsubscribe to CPAP emails to solve the problem. I have shopped with this company for 10+ years to the tube of likely $2500 plus. 3-4 cpap units, hydration, hoses, masks.....

I call to complain today and the Rep, although courteous, just simply did not undestand the problem and had no desire to resolve the problem. So...the only solution I know is to unsubscribe and attempt to shop elsewhere.
"


Verified
5/5

2018-02-11

Mini CPAP Supplies

"Ordered 5 HME's for our mini CPAP. Order arrived sooner than promised and everything was correct."


Verified
5/5

2018-02-11

So far so good.

"Have received all items that I requested and in good shape, no damaged during shipment. "


Verified
4/5

2018-02-11

Service was good and cpap water tank was well protected. Good Job....

"First Time Experience with CPAP Was Good "

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Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-02-11

Great comfort

"Went with a new mask and am very pleased. Better fit , air flow, and sleep."


Verified
5/5

2018-01-04

Most wonderful service

"The people at CPAP.com were awesome to work with! They went the extra mile helping me with my order! I'll defiantly use them again for my CPAP needs!!

Joseph Buchanan
"

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Overall customer service
Overall product shipping and delivery process

Verified
3/5

2018-02-10

Shipping was inexplicably delayed

"Simple order = small box. Maybe that was the problem. I was told my order had shipped and would be delivered on a Friday. Then I was told my order was stuck in transit halfway here. Delivery arrived 4 days later than originally promised. "


Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.”


Verified
5/5

2018-02-10

Easy purchase

"Easy purchase; great product!"

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Overall product shipping and delivery process

Verified
5/5

2018-02-10

Cpap order

"Easy to order, got it right, on time."


Verified
5/5

2018-02-10

Great

"It was timely and just as expected. Very satisfied."


Verified
5/5

2018-02-10

Excellent customer service

"Customer service very helpful."