"I have had a very difficult time locating a company that had an inventory of Philips products. I finally found you. I live in Bermuda and when I get to our home in May, I will locate my prescription and send it to you. Here in Bermuda a strap automatically comes with the plastic mask and costs almost $180. I could get three straps from you for a very reasonable price.
My experience was wonderful. You've got my business. "
"I was able to easily find a device that was right for my needs. There were a great deal of reviews from other customers, which I found very helpful. When they had a question regarding my prescription, I was contacted right away and the problem was quickly resolved. I had also ordered a mask with return insurance, as it was my first time purchasing a machine and mask. They honored their return policy, and I was given a refund within 3 days of my return. I was able to buy a nasal pillow which better meets my needs. Overall, I couldn't be happier."
"The product was just as they described it, and I was more than pleased with the durability of the hose I ordered. "
"Csr was very helpful and provided me with info that was needed. very grateful for her help it let me order right away without any further questions.
thank you"
"I was told that the main difference between the $535 version of this machine and the $800+ version was the software in that the more expensive version could email reports somewhere (so Medicare can monitor the machine's use). Actually the cheaper version will not turn on if you start breathing into the mask. That means you have to turn on the machine manually each time which is a pain in the ****. The capability to do automatic start has been around for years. Why not include it on this model?
I wanted the APAP so as to determine what pressure setting I should use. Unfortunately when the machine increases pressure it increases the chance of a mask leak. Once a leak occurs the machine senses that and increases pressure which in turn increases the leak and we are off to the races. I had to turn off the auto pressure function and revert to CPAP functions to stop this. I only use the APAP functions once in a while to get an idea of where to set the CPAP pressure levels. But at least I don't have to go to another sleep lab for testing.
You need to include further instructions on "settings".
"
"fast service and perfect product, was exactly what I ordered, and needed. very happy and will definitely order from here again.
Thank You"
"This was a positive experience from the start........ What a selection"
"I had a simple question about a malfunction with my cpap. if you are not buying a product from you guys then you could care less. so disappointed. you will not be getting another penny from me and I have been a customer since 2011 "
"Ever since I bought my CPAP, I wondered why it didn't come with a more hypoallergenic filter. I was delighted to finally find such filters on your website - and at a decent price. I am allergic to dust and dust mites. Now I sleep better."
"La toya P helped me change my order immediately and even saved me money. another customer for life
Blair"
"Service was great as usual. Knowledge of products by representative was good. This is the reason I call on cpap.com."
"I needed supplies for my Bipap. I wasn't sure what packaging I needed: the whole headgear or could I just get the replacement part I needed. The person who helped me was knowledgeable and nice. I appreciated her taking time to tell me what was available and I was also able to get filters for my machine. Buying just what I needed was easy with her input."
"The company had the product that I needed. The products was of good quality. Would recommend to anyone."
"Caressa really knew her stuff and was very kind and patient while I asked a million questions. I am confident that the cpap I ordered will be great. Thanks!"
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A rep from CPAP.com, CPAP.com, has responded:
“We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.”