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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.13/5
Return/Replacement policy:
0.00/5

Verified
1/5

2017-12-21

Left hand doesn't know what the right hand is doing via record keeping.

"Called to order again and the person said they had NO record of my first purchase nor my log in material with a password."


Rep reply posted 2017-12-28
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry you had an issue logging in and reordering. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-12-21

Same parts, better price

"This was my first use of CPAP.com, ordering a new heated house and nasal pillow mask. The parts are identical to what came with my unit, but the prices were about 30% less than when supplied from the sleep clinic. Plus, I work out state Mon-Thurs and it is often tough to get to the clinic on my Fridays at home - ordering online was much simpler and more convenient.
"


Verified
5/5

2017-12-21

great service

"i order new mask and had it much faster then expected.
service is great
"

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Verified
5/5

2017-12-20

Ordered a new machine for the first time ever

"I had been using my old CPAP machine for over 7 years - it was my original machine. I was getting worried that it would stop working so I wanted to order a back up machine. My brother recommended the one I ordered from you all and he recommended I buy it from you. I was very pleased with the service I received. The sales person answered all of my questions knowledgeably and was very helpful. I received a correct order very swiftly. I will definitely return for more business/supplies, etc. Thanks you!"

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Verified
5/5

2017-12-20

Very good price and delivery

"Reordered the ResMed Swift FX Nasal Pillow System from CPAP.com. Price is very good compared to purchasing from local medical supply house. Delivery was very fast. Thank you!"


Verified
5/5

2017-12-19

Service, equipment, and accessories for a good price

"After the doctor recommended a new CPAP, it was just a matter of where to go. CPAP.com was recommended by one of the staff in the office as well for good pricing. What I received was excellent service provided by someone who knew the product details on each unit. My recommended unit has been excellent. I love the features, operation, and very low sound of my unit. With the pricing, I was able to get mask pillow replacements and other accessories I would have not been able to get elsewhere. My HSA was accepted as payment w/my prescription. I was reimbursed by my insurance with the help of the forms included with my CPAP machine.
I am very happy with my overall experience w/CPAP.com and will return for supplies and my next CPAP when needed.
Thank you!
"

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Verified
4/5

2017-12-19

Replaced mask

"A bit of mess trying to get script to the website but they worked hard to make things easy. The product was as described. It was delivered promptly. "

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Verified
5/5

2017-12-18

chinstrap

"The order process was straight forward and quick. I choose to pickup the order at their sugarland store. Being in Houston makes it easy. Counter person was friendly and helpful in the process. "

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Verified
5/5

2017-12-18

Peaceful sleep

"My husband has a cpap machine and he needed some new accessories. Cpap.com made it easy and convenient to reorder what was needed. We received it in a timely matter which did not interrupt our peaceful sleep. :-)

"


Verified
5/5

2017-12-18

Great product

"I lost part of my new mask that I had just bought at my local dealer (2 hours away). They refused to ship anything to me and it was going to be awhile before I could get back there. We are very rural and nothing nearby. The dealer finally told me that if I didn't use insurance I could contact you. The deductible on my insurance is so high that I always pay cash anyway. I was amazed at how quickly the mask was shipped and how much less expensive it was going through you. Getting the prescription faxed to you from my doctor took the most time. I think because of the convenience, my local dealer just lost a customer. Great Service!!!!!! Thank you."

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Verified
4/5

2017-12-17

First Order

"First time I have used CPAP.com
it all went smooth.
"

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Verified
5/5

2017-12-16

Excellent

"No problem at all! Thanks"

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Verified
5/5

2017-12-16

Excellent

"Shipment arrive ver on good conditios. Is working very well. I'm very satisfied with it."


Verified
5/5

2017-12-16

Very helpful staff

"Worked with me to have an order shipped to Point Roberts "


Verified
5/5

2017-12-16

Fast service! free deliver!

"I ordered parts for my cpap mask and I got them in 2 days. I get a lot of my stuff from cpap.com"