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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
3/5

2017-12-30

RX Rejections

"I had to send the RX many times before it was accepted. The program could not understand that the RX had 2 pages and the MD signed the back. I got 10+ emails telling me my RX was rejected and then also accepted, very confusing. Even when I discussed with someone on the phone it was not taken care of. Finally someone apparently looked at both attachments. "

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Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-01-03
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had such a negative experience with our site getting your prescription analyzed correctly. A CPAP expert will be reaching out shortly”


Verified
5/5

2017-12-30

Great Service & Pricing

"Sale was great. Fast service."


Verified
5/5

2017-12-30

Good Price on mask

"Saved money over buying local. Fast shipping."


Verified
5/5

2017-12-30

Clear, competent and good listener.

"Your representative was easy to understand. She explained everything clearly and gave me the space to ask questions. "

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Verified
5/5

2017-12-30

They made it right

"My first mask had a terrible odor, I tried washing it several times but the odor did not diminish. When I reported this I was told to wash it, even though in the email I sent to the company I had told them about cleaning it multiple times. I was upset as I paid for a product I could not use. After I replied to their email I gave them a poor review. Much to my surprise they sent me a new mask at no charge. I called customer service and spoke to a delightful young lady who said they want to take care of their customers. If the one they sent did not work to contact them again. I am pleased to say the replacement mask is spot on. "


Verified
5/5

2017-12-30

Excellent product and Custkmer Service

"Ordering was quick and easy. The customer service rep was knowledgeable, patient and very helpful. The rep told me if I ordered the mask and tubing separately I would not need to take time to get the script from my doctor. This was a great timesaver. Prompt shipping. Highly recommend this company "


Verified
5/5

2017-12-30

Will reorder again and again

"Ordering direct like this is cheaper than going to the medical supply place here in town that I was going to and using my insurance. Will definitely order from again"

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Verified
5/5

2017-12-29

LaToya P

"LaToya P was the best. Very helpful"


Verified
5/5

2017-12-28

Fantastic Customer Service

"After reviewing many places online, I decided to use CPAP.com to order a travel CPAP. The customer support person could not have been better. She took the time to answer all of my questions. Helped me with making sure that all my needs were covered. And, even helped me with the price matching guarantee. I highly recommend this to anyone looking for a CPAP supplier."


Verified
4/5

2017-12-28

Great device

"This is a great product; however it is a little expensive... especially the replacement nose pillows."


Verified
5/5

2017-12-28

Prompt service!

"Had product so quickly, it was great!"


Verified
4/5

2017-12-28

Easy order and delivered on time.

"I needed to get more supplies and this was the first time I did so not going through my Dr. The shopping was easy and I was able to find what I needed. It did take me a little extra time to get the order right since some of the items included extras that I had already put into the cart. In the end I got what I needed and will be better prepared when I need to order again."


Verified
5/5

2017-12-28

Satisfied

"Great prices, quick shipment and easy online ordering process."

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Verified
5/5

2017-12-28

Dee's review

"Great service as always! Very satisfied overall."


5/5

2017-12-28

emergency cpap order

"I worked with LaToya to make sure everything I needed was in stock and could be shipped for next day delivery, she was extremely responsive and helpful"

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