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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
4/5

2017-11-23

Fast service. Great product

"I ordered mask wipes which arrived quickly and work great!"


Verified
5/5

2017-11-21

Great Service

"Used the website for the first and found it to be very user friendly. The local health supply store in my area did not have the brands of supplies I wanted, so my Pulmonologist suggested your website. I found everything I needed and the prices were great and I received my order in 2 days."


Verified
5/5

2017-11-21

Fast, excellent service !

"My order was shipped quickly & was exactly what I ordered."


Verified
5/5

2017-11-19

Everything explained

"Ms Lane thoroughly explained all aspects of my machine, online access to my sleep report and easy access to any help needs I might develop. She was patient and thorough and I am most gratefull. "

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Rep reply posted 2017-11-20
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had a negative experience with your unit and our site. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-11-20

Perfect and painless!

"Had what I needed, easy to order and the prices are great! Delivery was prompt , everything as ordered. Thank you!"

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Verified
5/5

2017-11-20

Katherine in Customer Service was Great

"I had to exchange a mask that I had ordered with a machine. Thanks to Katherine I was able to do the even exchange at the original bundled price."

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Verified
5/5

2017-11-20

Excellent

"Got the right part FAST. ......"


Verified
4/5

2017-11-20

Airmini Review

"Excellent response by CPAP.com. Good product. Minor issues with noise made by mask. Airmini could be my permanent CPAP if this problem is solved. Now I only use when I travel."

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Verified
5/5

2017-11-20

Replacement Mask

"While traveling I broke my face mask. Called Customer Service and they arranged next day delivery to a 3rd party address for a replacement mask. Great job!"


Verified
5/5

2017-11-20

Excellent Service

"I ordered the SoClean 2. The price was very good, and the machine arrived quickly and was well packaged."

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Verified
5/5

2017-11-20

Smart and friendly.

"Very good and courtesy conversation.Really appreciate.Thanks"

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Verified
3/5

2017-11-20

blue gel mask

"I got my product on time and in safe condition. but I thought from the picture it was going to be all blue gel in the mask ...the sharp edges of the clear plastic around it causes me problems...I feel the pictures did not show me that it was gel wrapped in the clear plastic...it seals fine but it cuts into my face. Your people were helpful when I ordered. You were helpful with my order...I just would have chosen another product if I knew I was getting the same thing I got from one of your competitors that I was trying to replace. "

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Rep reply posted 2017-11-22
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had an issue with one of our masks. A CPAP expert will be reaching out shortly!”


Verified
2/5

2017-11-19

Return product

"I ordered and received the mask. The chin strap did not fit correctly. I wanted to return it but I was told that because I didn't check the insurance and had opened it I could not return it. So needless to say I have a product I cant use. It should be explained in further detail the return policy when your ordering. I wont be using your company in the future."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-11-20
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had an issue with your mask. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-11-19

Very helpful respectful and professional

"I appreciate how kind and helpful the lady on the phone was. And quick to solve the problem. "


Verified
5/5

2017-11-19

Awesome!

"So easy and the shipping was fast!"