ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.13/5
Return/Replacement policy:
0.00/5

Verified
1/5

2017-11-15

3 of your representatives had to be contacted to fix my order that took 15 days to get to me. 2 did not know what they were talking about.

"bad experience representatives did not know policy and procedure and your warehouse bungled the order as well. "


Rep reply posted 2017-11-20
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had a negative experience with receiving your order. I see Layne has already assisted you, and we hope she was able to resolve your issue. Please contact us if there is anything further we can do to assist you. ”


Verified
5/5

2017-11-14

Awesome and very helpful

"I called in with a few questions about batteries for CPAPs and customer service person was very polite, friendly, and very informative."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-11-12

Order complete

"Just as ordered! Quick service"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-11-14
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had trouble receiving a product from us. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-11-14

thanks you

"thanks for the help with getting my doctors office to approve this order "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2017-11-14

Incorrect information provided on products bought

"I was provided with incorrect information on the trip of pillows I needed for my machine. Please train your reps to get it right! Thanks."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-11-14
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you received incorrect information regarding a product on our site. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-11-13

Happy

"Product was just as decribed. Shipping was quick "


Verified
4/5

2017-11-13

Pleased with

"Paid extra for expedited shipping because flying out of state and wanted something lighter and smaller. Arrived timely. Attached to my nasal pillow easily. Somewhat noisy air flow at nasal pillow. Nothing you can do about it. Luckily I take a sleeping pill so after 2 nights I was able to fall asleep more easily. CPAP + power supply weigh about a pound. Worth the cost to be able to fit into my suitcase and not have a separate bag for my bedside CPAP. "


Verified
5/5

2017-11-13

La Toya P.- agent

"Great coustomer service. la Toya walked me through evey step till my order was processed."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service

Verified
5/5

2017-11-13

Battery options

"Need battery options after.switching to RESMED from older machine. No one (MD’s office, local supplier resp’y specialist, or their supply “800” order line). Was able to tell me why the $300 battery I previously purchased would not work with new RERMED machine. One call to C-PAP.Com a d they told. Me I needed a converter from 12 to 24 volt machine ($69). This was immediate, no hesitation.
The converter worked flawlessly aa directed by their specialist. Why can;t all customer care be so efficient? Won’t use any other supplier. Hope they are MEDICARE approved supplier for the next time I need a replacemment.
"


Verified
5/5

2017-11-13

THANKS I WAS BEING BILLED 100 A MONTH AN MY UPMC WAS BILLED 100 A MONTH FOR 18 MONTH WHAT A SCAM SUPPLYS WAS INFLATED FOUND YOUR SITE TKS

"SAVE US MONEY AND WORKS GREAT"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2017-11-13

CPAP should not be just on-line reseller.

"Hi, Sir :

Actually, after purchased the product thru CPAP, I did have some question for how to use it, but looks CPAP can not give me a right feedback. And requested me to contact manufacture directly. But the manufacture is always asking us to contact their local reseller for service. So we do hope CPAP can play the role as such kind of service role.

Best regards,

Allan
"


Rep reply posted 2017-11-13
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you were not able to get the right information you needed. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-11-12

Help selecting product

"Agent had good knowledge of products!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-11-12

Very Satisfied

"Good pricing, prompt service!
OEM products, not “knock offs”
"


Verified
5/5

2017-11-12

Great Service.

"Very easy online ordering."


Verified
5/5

2017-11-11

Outstanding Customer Service

"Very professional, knowledgeable, helpful with questions/problems, likeable & a good communicator. Matters resolved successfully. M.C.St.John"