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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.30/5
Customer service:
3.99/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-04-23

Efficient, professional service

"Ordered products on cpap.com website after conferring by telephone with a customer service representative about sizing. Products were delivered promptly, at a fair price and are performing as required. "


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you so much for taking time to review your experience. We are pleased to hear that you are happy with pricing and service! Thank you for shopping with us! Sleep well.”


Verified
5/5

2017-04-23

The right choice at the right price

"The customer support was awesome. The price was also great. Glad I went here for my new CPAP"

Detailed Review Benchmark + -
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Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We're so happy you had a fantastic experience with us. Please don't hesitate to see us again!”


Verified
5/5

2017-04-23

Excellent

"Timely delivery, excellent customer service, easy, product was what I needed
"


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! Sleep well.”


Verified
5/5

2017-04-23

CPAP

"The customer service Rep. was courteous and helpful. I was able to purchase exactly the equipment that I needed."


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-04-23

OnTheSpot, perfect delivery and customer service!

"My local supplier was taking WEEKS to get me my basic supplies, meanwhile my gear was literally tearing up. The only good thing my local supplier did was recommend CPAP.com. As long as they are as timely, fair-priced, and excellent in their customer service and response as they were with my first encounter with them, they have a customer for life! Would definitely recommend CPAP.com."

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Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thanks very much for your business and your kind words! We hope to do more business with you in the future.”


Verified
5/5

2017-04-23

Respironics System One

"Very professional and knowledgeable staff"

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Overall customer service
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Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We're so glad you had a positive experience with us! We hope to do more business with you in the future.”


Verified
1/5

2017-04-23

Terrible response team

"First you advertise for free shipping. I get an email saying shipping does not cover Singapore. Ok. I give you an American address. But up till now, I have not received the parcel Nor an acknowledgement saying Yiu have received instructions to send to my US address"

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Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thanks so much for taking the time to submit a review! It looks like our Customer Service Team has reached out. We hope you're happy with the follow up you received. Please reach out to us if we can provide any additional help by calling 1.800.356.5221 or emailing us at cpap@cpap.com. If you're happy with the help you received, please consider updating your review to reflect your new level of satisfaction!”


Verified
5/5

2017-04-23

Outstanding!

"I recently replaced a ResMed Escape CPAP machine I had for over 10 years with a ResMed AirStart 10. The new machine was shipped promptly and I love it! The cost of the machine was under $300 which was important to me due to my high insurance deductible. When you are paying out of pocket you pay more attention to these things! The machine is quiet and compact; a great value. I highly recommend this machine & source."

Detailed Review Benchmark + -
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Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We are pleased to hear that you are happy with pricing and service! Thank you for shopping with us!”


Verified
5/5

2017-04-23

I can sleep now!

"I had questions before I ordered and their customer service was helpful and knowledgeable. Checkout was simple and my machine shipped overnight for free. The best part is that now I breathe all night and get uninterrupted sleep. "


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We're so happy you had a fantastic experience with us. Please don't hesitate to see us again!”


Verified
5/5

2017-04-22

Customer service is top notch! Savings on product make me very happy. I keep coming back!

"I didn't remember my username, it was under an old account I deleted but the rep was so helpful. I love this site. I stopped using Total Home Health ever since I found this site. I had so many issues with THH but not anymore. I'll keep buying here!!!"

Detailed Review Benchmark + -
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Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We're so happy to be able to assist you with your CPAP needs. Please feel free to reach out anytime.”


Verified
5/5

2017-04-22

Fast and courteous service.

"I placed my order with ease and the product arrived promptly."


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are happy to help. Sleep well!”


Verified
5/5

2017-04-22

Excellent customer service

"I had a lot of questions and was always treated great and my questions answered. "


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking time to review your experience with our company! It is our pleasure to assist you, and we appreciate your business.”


Verified
5/5

2017-04-22

Shipping was fast thank you

"Shipping was fast thank you"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thanks for your business. Sleep well!”


Verified
4/5

2017-04-22

fast accurate service

"did not take long to receive item
"


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are glad we could be of service. Sleep well!”


Verified
5/5

2017-04-22

Ease of your website

"Was very easy to navigate."


Rep reply posted 2017-04-24
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that! Thanks for the positive feedback. Please don't hesitate to see us again!”