"Needed something overnight when I was on the road. It was sent regular delivery so it would get to my hotel after I was gone. Tried to explain it to your rep and hard the hardest time. It seems the right hand does not know what the left hand is doing. I really needed you guys to come through this time and you dropped the ball. Very disappointed. "

"My battery operated mobile CPAP unit was perfect for a trip to Yellowstone Park. Were there ten years ago at the inn and electrical outlet availability was iffy. It's better now but my unit gave me flexibility to continue with the same level of therapy on batteries. Very happy with the performance and cust service. "

"GREAT PRICES, GREAT SERVICE, FAST SHIPPING, BUT NOW HAVE MEDICARE/HUMANNA ADVANTAGE PLAN WHERE COSTS FOR ME ARE VERY SMALL SINCE YOU DO NOT TAKE INSURANCE I PROBALY WILL NOT BE ORDERING MUCH.
tOM
VERNSTROM"

"More businesses should take notice about the way your company conducts its business.From product to purchase to shipping to customer service! Your company excels in each of these categories! Nice job!!"

"VERY happy with transaction from start to finish. Great job folks."

"Had a nice on-line chat prior to purchase that helped me decide what I needed... ordered some replacement parts for a mask I had and they were perfect. Arrived fast and everything fit together just as I was told in chat. Saved me some money and now I am sleeping better then ever!"

"The order is always correct and delivered in a timely manner. The reminders help a great deal."

"I have ordered from cpap.com several times now and I have never had a problem."

"The order was delivered late and I had to go overseas without it. That, combined with the insurance hassles associated with buying from CPAP.com, makes you much less attractive as a vendor. I contacted your chat service but was told that USPS was within it's delivery window. Well that was way outside the delivery date you provided. Maybe you should consider a different carrier before you lose more business."

"Extremely fast shipping and great prices. I don't think I will use anyone else for my supplies."

"Ordered a new mask and hose from Cpap.com on 4/13. I scanned my prescription and uploaded it to their site using THEIR order form tool. I also paid extra for expedited shipping so I had the equipment to go out of town. I even left a note saying I had uploaded my prescription. Never received a confirmation email for the order so checked their site to see the progress and for four days my order sat there. I finally called and was told they didn't fill the order because they didn't receive my prescription. NO email, no phone call--they just let it sit there. I received a million excuses and lame explanations from their rep. No apology, no help with fixing their error. I DON'T care about your bogus explanations! Just fix YOUR problems with your site and call or email me to fix the problems you are having with my order. The expedited shipping charge should have been your first clue I wanted to receive this quickly.
I was left on hold for 15 minutes so I finally hung up and called back to cancel this order. I spoke with a very helpful man. Too bad I didn't speak with him first. Finished with Cpap.com"

"I purchased a travel CPAP machine from them, used it 3 times and it is not working any longer. In order to have it fixed or replaced they require me to send the machine to them at my own expense. And I won't get the machine back for 3 to 6 weeks. A "loaner" machine can be had for only $119.00. What? Reading their returns policy make it clear that they are not concerned with customer service at all. The machine they sold me is defective and I am expected to pay and wait in order to make it right. I will not be purchasing anything from them again. I will not recommend them to others."

"I have made several purchases from this company. With online chat and prompt in house processing of orders you will have a positive experience. My customer service requests have been fairly handled and their policies are clearly stated."

"I've bought over a thousand dollars of equipment from them. Recently, two of the items, valued at $20, was found to be defective. They admit the items were defective, they've discontinued selling the items, but wouldn't offer a refund or credit for the items. They won't be getting another penny from me."

"Do not buy from this company. How do you know about a problem
until you open...will not accept returns on opened products
MASK DO NOT FIT ALL MACHINES!!!! POOR CUSTOMER SERVICE.
Go to your local provider"