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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.43/5
Customer service:
4.26/5
Return/Replacement policy:
0.00/5

5/5

2018-09-12

Great service and price

"Wonderful service.
Sam who helped me was very pleasant, knowledgeable and very helpful. The Best.
"


Rep reply posted 2018-09-12
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you had a wonderful experience. We will be sure to let Sam know your kinds words. ”


Verified
5/5

2018-09-11

New Cushion

"My old cushion was plan worn out, the new one is excellent"


Rep reply posted 2018-09-11
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear the cushion is working out well for you. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-11

Easy to order and done quickly

"As usual very good service :)"


Rep reply posted 2018-09-11
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! Thank you for sharing your experience. Please let us know if there is anything further that we can assist you with.”


Verified
5/5

2018-09-11

Awesome

"No problems with the site"

Detailed Review Benchmark + -
[COPY] Recommendations

Rep reply posted 2018-09-11
A rep from CPAP.com, CPAP.com, has responded:

“Great! We are glad that you were able to place your order without any problems. Thank you for letting us know.”


Verified
5/5

2018-09-10

Best pricing

"Recd mask and cpap in 3 days."


Rep reply posted 2018-09-11
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you received your order in a timely manner. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-10

Very impressed with the mask and prices

"Before, I had very high prices for tubing and masks. Now I can choose my masks and if i don't like it...return it. I love the mask I picked out and the prices were GREAT!!! What a difference from what i was paying even with insurance. "


Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are happy you were able to get your products at an affordable price. Let us know if we are able to assist you with anything else.”


Verified
5/5

2018-09-10

Fantastic service and quality - CPAP.com is my go to place!

"I am a physician and patient new to APAP but CPAP.com's website was a breeze to navigate and I was able to quickly upload my doctor's prescription and order the equipment I desired. It was delivered in excellent condition. I can't thank CPAP.com enough in making it easy to compare machines and accessories and I also was able to have my questions answered promptly. Bless all of you in helping so many people!

"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you found our website easy to navigate. We strive to make the ordering process as simple as possible. Please let us know if there is anything further we can assist you with.”


Verified
5/5

2018-09-10

HC 405 Mask

"You had everything I needed to keep my mask in working order. I live in Ontario Canada so they took a few weeks to arrive. Next time I won't wait so long to order. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that we had the products you needed. We look forward to hearing from you soon.”


Verified
5/5

2018-09-10

Excellent Service

"CPAP.com provided excellent service and they got it right the first time!"


Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your excellent experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-09

super helpful!!!

"From the phone calls to intranet questions, all employees where very helpful and nice, we had an enjoyable experience and our new machine works wonderfully. Thank you very much!"


Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear about your enjoyable experience with our customer service department. Thank you for letting us know.”


Verified
4/5

2018-09-08

Please check in B4 30-day warranty passes.

"I ordered dreamware headgear w/ nasal pillows. I couldn’t use them. I started w/ medium then switched to small. They hurt my nose so much so that I ordered the nasal cushion in Med on Amazon. Wish cpap.com would have sent this survey to ask how things were BEFORE my 30-day warranty was up; maybe they could have helped me. I know I should have contacted then on my own, but for 5 stars, cpap.com could initiate follow-up before the warranty expires as a service to those likely to give them repeat business for the reatbof their lives. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are very sorry to hear that the nasal pillows did not work out for you. Someone from our escalations department will contact you shortly.”


Verified
5/5

2018-09-07

Satisfied customer

"Your employee was very gracious on the phone and helped guided me through the procedures of how to order the items that I needed. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you had a good experience with our company. Thank you for letting us know.”


Verified
5/5

2018-09-07

Excellente

"Very Good experience, I don't speak English"


Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your pleasant experience with us.”


Verified
5/5

2018-09-07

great service and product

"mini cpap works great got the battery 8 with it, couldnt get info on cpap they set me up with tec he did it for me."


Rep reply posted 2018-09-10
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. Please let us know if there is anything else we may be able to assist you with.”


Verified
1/5

2018-09-06

Could not return item

"Ordered power supply. but was able to get old one repaired before receiving new one. Opened the box to look at paper work for return information. Called about returning and was told power supply could not be returned because package had been opened. I never even opened the box it was in. I only wanted the paperwork. I tried to explain to person on phone, but was told power supply could not be returned because it had been opened. Not happy with customer service I received."


Rep reply posted 2018-09-07
A rep from CPAP.com, CPAP.com, has responded:

“We're sorry you had that experience when ordering your power supply from us. We're going to put you in touch with a CPAP expert who will reach out to discuss your experience with our company.”