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vch
Verified
5/5

2008-03-18

"Order was shipped on time and arrived as expected. I got what I ordered. No problems."

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Verified
5/5

2008-03-06

"Everything was great The powersupply got here a day early im veery satisfied....thanks so much"

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Verified
1/5

2008-02-23

"I ordered a hdmi cable male-to-male and it did not work at all. I emailed the company twice and got no response and there is no other way to contact them! So I lost $11.08. Stay away from this company if you don't want to lose your money! I will try to dispute the charge on my credit card."

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Verified
4/5

2008-01-23

"Ordered a power supply unit. When it arrived I realized that it had sufficient wattage but insufficient amps for the graphics card I wanted to install. I immediately e-mailed the company (naturally, they do not supply a phone number on any written correspondence or e-mails)and asked for a return merchandise authorization. They did not respond until I posted an unfavorable review in this space. The company did end up refunding the cost of the item."

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Verified
1/5

2007-12-12

"Web site advertised power supply for dell 8200.When recieved overnite the fan and outlet were backward.Guy at store suggested cutting new holes. This was supposed to be a simple process but due to false advertising i'm out $50. I hope a lot of people read this and be aware of your business practices."

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Verified
5/5

2007-11-02

"Order filled fast, shipped fast. Items were packaged professionally and were exactly what I ordered. Shipping was not over-inflated like other places. I am very satisfied and will order from them again"

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Verified
5/5

2007-08-20

"Item recieved fast, all looks great. Great Price. Thank You."

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Verified
1/5

2007-08-09

" I ordered two fan controllers that turned out to be defective. After submitting an RMA for exchange, I had to send the parts back at my cost. A week later I get a partial refund from them for the parts. I never asked for a refund and I didn't want a refund. When filling out the RMA request form I was instructed that I had to make sure to select "Refund or Exchange" and I wouldn't be able to change that request without submitting another RMA.. So I selected Exchange and I didn't get an exchange. I wasn't even contacted about the refund and wasn't given a reason as to why I was given a refund rather than an exchange. They will not return my emails. The bottom line is that I've spent more on shipping that what the original order cost and I have NOTHING to show for it.
Low prices mean nothing when they get you in the end.
DO NOT BUY FROM THESE CROOKS!!
"

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Verified
5/5

2007-07-26

"I did buy 20 pieces of PS2 female to USB male adapter. that's cheating. all of them can not work. is CPUtopia knows this item not working?"

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Verified
5/5

2007-06-28

"Excellent. I ordered yesterday and the order arrived today. One day with ground shipping!

Called in, got my tracking, no problems at all.
"

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Verified
2/5

2007-02-15

"Shipped fast, but it wasn't exactly what I ordered. It advertised as a laptop fan with 4 USB 2.0 ports. They're actually USB 1.1 ports. As it turns out, I don't really need them, but beware that the product may not be exactly what you asked for."

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Verified
1/5

2007-01-01

"THESE PEOPLE ARE CROOKS

This is the worst online retailer you will encounter, hands down. I ordered an item at 5 p.m. Las Vegas Time. 15 minutes later I realized that I did not need the item. I immediately emails sales about cancelling my order(I wish I could call to talk to CSR over the phone but no phone number could be easily found - Thats the first red flag). 10 mins after my request to cancel the order I get email stating that the item has been shipped; keep in mind it was 5 p.m. on Friday.
I was getting worried about my money... Finally I found a phone number and called them; the person on the other end Jim, sounded polite but was "unable" to cancel my order as it was miraculously shipped within 15 minutes of my order(laughable!).
I told the guy that I will be refusing shipment and he agreed. Well, I refused shipment a week ago and was never refunded to date...

DO NOT DEAL WITH THIS RETAILER OR YOU WILL REGRET IT!
"

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Verified
1/5

2006-12-18

"BUYER BEWARE! These guys are crooks. They had a deceptive description, sent me an incorrect item, then refused to refund the entire order becasue of their mistake. Dishonest, unresponsive merchant. BEWARE!"

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Verified
5/5

2006-08-12

"Prompt, courteous, kept me informed via email of order status with accurate information, and the prices were the best for what I was purchasing."

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Verified
1/5

2006-07-14

"Lied about having the color of case I wanted in stock. Sent different color anyway without notifying me. Only offered me $10 to keep it, otherwise, use my own time and effort to return the item for only a refund. I was very unimpressed with CPUtopia."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site