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Verified
4/5

2005-04-02

"CPUtopia did a fantastic job, supplying high quality products, but in an untimely fashion."

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Overall quality of the company
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Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2005-03-26

"Had no problem ordering each item I wanted. Had no problem with filling order and shipping time. Actually it was unusual. I ordered about 10am, they pulled a dozen items and had shipped befor 5pm. SAME DAY!! Order arrived in good condition. Everything as discribed, everything working. Everything complete. Good Job."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-02-07

"I recieved the DVD rom but I didn't recieve any software or drivers. Please let me know what to do about getting some software to install and watch movies with. Thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

lem
Verified
5/5

2004-12-03

"Good prices and products. Excellent service. Ordered on a friday recieved the product the next friday. Installed it and worked just fine."

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Verified
1/5

2004-12-01

"Very slow shipping. Originally set to deliver on 12/1/04, which was a very slow date a week later than orders placed at 3 other vendors on the same day, then received 2nd date stating 12/6/04 scheduled delivery. I hope they come! Would have ordered elsewhere had I known it would take this long. Delaying the job I need the parts for. Look elsewhere if you want your order in a reasonable time frame. Won't do business here again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
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Customer service being knowledgeable
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Overall web site
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Web site being easy to use
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Verified
1/5

2004-11-18

"I ordered an Intel chipset based 56k Modem (model #A-82537) from CPUtopia, but what they sent us was a non-intel chipset modem (using a smartlink chipset) which did not have the features of the Intel chipset (ie: does not support Fax class 2).

Their invoice contained no phone number, and after checking their web site I discovered there was no phone number listed there either.

I sent an email to ****@**** at 1:40pm explaining we had been sent the wrong product, and requested a call-tag. As of 6:04 this evening they have still not responded. Considering email is the only form of contact they offer, I would have expected a response the same day.

This modem was to be used as a test sample, as we sell modem sharing software solutions and had planned to order additional Intel chipset modems in quanity. Based on our first order with CPUtopia, I doubt we will ever be doing business with them again. Good prices mean nothing if the company offers no support or customer service.
"

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N/A
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2004-10-30

"Very enjoyable shopping experience. No problems whatsoever and fast shipping. These guys deserve more business (and more positive resellerratings). I will shop with them again once the need arises."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2004-10-04

"Was looking for this particular component for a while. Pricewatch had them but to buy one in Black cost a great deal extra for some reason.

I did a random search on the web and found this part at a price far better than anything listed on pricewatch.

The order was placed on a Friday and the item shipped out the next business day.

I purchase many components and have hot and cold experiences with several retailers. Overall I would say my first experience was great. The true test is over time.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
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Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Verified
2/5

2004-09-27

"First of all, I ordered something from outletpc.com, and it was out of stock. So I searched and found this place also had it. What I didn't realize, is that outletpc and cputopia ARE THE SAME COMPANY.

So when I ordered the item from cputopia, sure enough, four days later I get an email saying my order was canceled because the item is out of stock.

You'd think that when they KNOW an item is out of stock, they should remove it from their website, but NO. I've wasted over a week with these guys (combined between the 2 store fronts) because of an out-of-stock item that they wait 4 days to tell you about.
"

Detailed Review Benchmark + -
Overall quality of the company
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Is trustworthy
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Verified
5/5

2004-08-01

"This seller has been great for me over the years. I own a small computer shop and find all my products here. Bought the wrong type of memory for my system last time (didn't know it was a PC133 box) and they took it back and exchanged it with NO PROBLEMs & no R/s Fees.

I would recommend them highly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
2/5

2004-03-09

"I was a bit dissapointed with shipping. I didn't receive my order via UPS untill today-March 9th which is nearly 10 days from the date I purchased online. May be fault of UPS, but I was given no explanation why it wasn't delivered on March 8th, yesterday, which was the original delivery date. It arrived in Omaha Saturday March 6th and sat there all day Saturday and all day Monday March 8th. Why is what I want to know. Why when I order from other places that ship USPS, I receive my order in 2 days and pay less for shipping, pay more for shipping for UPS and receive it in 10 days? Can you explain this? Good thing it wasn't a computer part I realy needed to have right away."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
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Being trustworthy
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Being easy to reach
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Resolving problems
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Customer service being knowledgeable
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Customer service resolving problems
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-23

"Smooth Transaction overall just a little slow to ship."

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Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
4/5

2004-02-12

"Good seller with a hard to find product. They did a good job all arround"

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Overall quality of the company
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Is easy to do business with
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Is committed to quality products and services

Verified
1/5

2004-02-10

"I placed the order but it has been cancelled for some unknown reason without letting me know about it. I emailed CPUtopia but no reply yet.
I strongly suggest that those who are about to palce an order with this seller reconsider it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-19

"Even though I had ordered this product on sunday, it was shipped on same day which was great.
But still I feel the prices are little high in this site.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall technical support
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N/A
Overall customer service
N/A
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability