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Product & services pricing
3.61/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.01/5
Customer service:
3.72/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-08-02

Straightforward and great selection!

"Couldn't have been easier to choose options and order samples. Looking forward to finalizing!"


Verified
5/5

2023-08-01

Phoning in for Help!

"I needed help on how to navigate through their website for an order.
So I called and Sara listened and was happy to help me. I got my problem resolved quickly.

Nice!

"


Verified
5/5

2023-07-31

Best Cabinet Place Ever!

"The online design tool was great! I was able to plan how I wanted the layout and once submitted, our kitchen designer Travis A. was able to make everything work and offer suggestions which was a big help. After changing our minds 10+ times on the layout, Travis was able to give us a design that worked perfectly. We were able to order samples so we could see and touch the product. And got a full refund and free shipping when sent back. I looked at other mail order dealers and none offered the amount of choices as Cabinets.com. The price was nearly the same but these come assembled and the others you have to assemble first which makes the labor cost higher to install. Overall great company to deal with."

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Likelihood of customers making future purchases
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Verified
5/5

2023-07-30

DESIGN

"The design process was so easy and spot on!"


Verified
5/5

2023-07-29

Great customer service and fantastic quality!

"2nd timer - love what I have so much I am adding to it. "


Verified
5/5

2023-07-28

good

"my experience with this experience was good"


Verified
5/5

2023-07-27

Easy to order!

"The web site is great. Very easy to design and order. Sample doors arrived in a couple of days. Customer service was very responsive."


Verified
3/5

2023-07-27

Customer service was good but,

"I submitted my kitchen layout for a design. The designer did an excellent job and replied back with the design very quickly. I was very excited. At the same time our ordered some door samples. When they came. I was quite disappointed. The miter joints were separating and cracked. It appeared as though the joints were not glued but pinned together. I sent pictures to the designer who forwarded them to the factory. The factory said one some shifting and cracking due to changes if humidity and weather. But these were the brand new sample doors they sent me that came that way. I did not find that answer satisfying or compelling."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-07-26

Great service!

"Ashley was a pleasure to work with with our design."


Verified
5/5

2023-07-25

THanks Candice!

"Candice did a great job designer our kitchen...we can't wait to finish the project!!!!"


Verified
5/5

2023-05-15

Excellent quality during great sale

"This is my second kitchen with cabinets.com, our 1st kitchen held up so well after 8 years that we chose them again for our new build home.

Katie helped us create a great kitchen design for our new home build. Excited to install all of these beautiful cabinets.

Received all of my cabinets ahead of schedule with a small amount of finish defects. Easy to submit claim with cabinets.com, experienced great customer service to get replacement parts on order.
"


Verified
5/5

2023-07-25

Amazing Customer Service!

"We just placed an order for our new kitchen cabinets and are very impressed with the communication and customer service we have received so far. Cally was our assigned designer and she was very prompt at getting us renderings and quotes and made sure we were able to get our order placed before the sale ended. We haven't received the cabinets yet so I will update this once we do, but the door samples we ordered felt like super high quality cabinets."


Verified
5/5

2023-07-24

Consummate Kitchen Designer Jessica!

"Jessica was wonderful in many ways: Knew kitchen design, details, quirks and was thoughtful, smart and patient. Walked us through each part of the design development process. Jessica is focused and works very hard. "


Verified
5/5

2023-07-24

Drew is the best!

"Working with Drew was a pleasure. "


Verified
5/5

2023-07-19

We love our cabinets

"From design to delivery and quality we would buy from Cabinets.com again. There was 4 cabinet skins and 2- filler strips that the paint stuck together plus one damaged cabinet. I repaired the cabinet. Cabinets.com adjusted the price for the damaged cab and refunded the defective parts costs. I’m happy. "