"Was a wonderful experience working with Travis. He was so much fun to talk to and we had a great time working on the design I had in my head,"
"Jessica, our cabinets.com kitchen designer, has been absolutely fantastic. She made 6 different designs for us and answered so many questions. I lost track of how many times we e-mailed back and forth. and her response time is fantastic. She always got back to me much faster than I would have expected."
"For me it is a little scary spending this musc money online to a unknown company on the other corner of the US. I went through with the help of designer Christina and she was very helpful and patient. Now I can only hope that the remaining steps (ie. shipping, delivering and paying) goes without a hitch. From KC in Washington State."
"RUN AWAY if you value your sanity or project timeline!!
Nothing they send is padded. Which means that when they ship these extremely heavy cabinets to you, they will arrive scratched, dented, cracked and, one time, even with a smear of blood on it (which turned out to be a squashed mosquito).
We were shocked anything made it to us intact and BEGGED them to pad the replacement shipment properly. Customer service, while very friendly, said they couldn’t guarantee that. Which meant the same thing happened again - and again - and again. It took FOUR tries in all and, honestly, the cabinets still aren’t perfect but I’m going on 6 months without a kitchen and I’m totally over it.
They say everything is made to order in America (a huge reason why we bought these) so each reshipment took a very long time. And documenting the damage each time took hours because you have to upload multiple photos from multiple angles to prove yourself.
Then they only send a replacement of exactly what’s damaged, which I guess is fair, but again, is more work on you because now you have to replace cabinet doors you weren’t planning on. This created several hours of additional labor.
I have no idea how they’re still in business or how anyone ever receives anything in good condition given that nothing is ever padded for shipping. It honestly makes me wonder if the business is a front for something else…
Also their estimates for production time and shipping were totally unreliable (off by weeks!), which made it impossible for our contractors to effectively plan their work. Our contractors were beyond frustrated with us and said they’ve never seen anything like this before.
These were less expensive than others but when calculating the many hours we spent trying to fix this absolute train wreck and our new gray hairs, I say, save up your money and spare yourself this hazing."
"Candice made the ordering process easy! thank you"
"Great product selection and great customer service!!"
"Candice went above and beyond helping us with all the intricacies that go with picking out a kitchen. She is great to work with and her patience was so appreciated!"
"Remodeling a rental kitchen, but wanted nice cabinets. Leanna was my designer. and was a pleasure to work with. The picture renderings and easy to read design drawings made the process quick and easy. Minor adjustments were easy to make. Was a very positive experience.
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"Leslie was a great designer to work with and Amy in customer service was wonderful. They were both happy to help me and were very responsive to my needs. "
"Cabinets.com has been a great company to work with. They put out a great product, that is supported by great customer service. Their website is very easy to navigate, and with little experience, one can design a kitchen easily and order from the design. "
"Brooke was great to work with! She made things so much easier after I thought I knew what I needed. She added all of my items into the shopping cart and saved me a ton and time and aggravation. Thanks again Brooke!"
"Brittany was a lifesaver in helping to develop our kitchen plan. After I did the initial design on the website using the software tools provided Brittany was able to fill in the gaps and answer every question we had as well as giving us options and ideas for several parts of the design. The whole process was no pressure and Brittany provided several scenarios that we were ultimately able to pick from to create our kitchen. We can't wait to get the cabinets and install them."
"I worked with Jessica on another project and she was excellent. I reached out to her again, over 10 years later, and worked with her on my new kitchen project that was much more involved and required lots of problem solving. She was an angel, answered so many questions and came up with great ideas. I love my new design, and cannot wait to have it installed. I tell all my friends about Jessica - oh, and about Cabinets.com. "
"Easy to order and thanks for the additional help with the cabinets."
"Our designer was awesome! She took our vision and made it even better. She redesigned it multiple times so we were sure we got what we wanted. Excellent experience! Thanks Callie!
We can't wait for our new kitchen!"