"Many of the staff are pompous and cold. They have no conception of customer service and generally ignore customers.

"I'm looking for so and so item"
"We're out of stock"
"Do you know when you will have more stock available?"
"No.."

If you're okay with browsing through their retail stores without any guidance then CanadaComputers is fair. They have pretty average prices and sometimes have exceptional sales.

AVOID THE ONLINE STORE
- Stock availability is NOT reflective of actual stock; it is several days delayed
- Backordered items have no status update on shipping or ETA; they often offer shipping bonuses for backordered items - AVOID as CandaComputers will never give you an idea of shipment and will keep your money"

"Let me start by saying that I had a customer service issue (i.e. something that actually involved customer service, not the unhelpful for finding out how a good a company really is at dealing with issues case of the goods arrived quickly (which they did) and one didn't have any interaction with customer service so one is a happy customer), that was resolved with great helpfulness, friendliness, and speed.

In other words, I have had the complete opposite experience of the most of the "reviewers" who report having had terrible experience with customer service when push came to shove. Normally I don't enjoy dealing with customer service because the other online retailers I have dealt with (names withheld due to rating site policy) are only good until something goes wrong that they don't want to deal with because it would involve cutting into profit and/or changing/fixing systems, and your never actually gets to real management for consideration because you're stonewalled by customer service drones.

With Canada Computers all but one minor detail of a $2000+ order was correct and arrived quickly. The minor detail is that the touchscreen I ordered (which BTW works great and which my wife and stepson really like) was an opened box that got mixed with new stock.

It was not a refurb (initially I thought it was, however after talking with Canada Computers I checked the box, etc again and realize there were no indications on the monitor or box of defects, nor the usual indications of sent back, fixed, and resold) and CC tells me (and I have reason to believe) the manufacturer's warranty is still valid).

I actually am very happy with CC, because even though I explained that I wanted to keep the touchscreen (it works great) and my main concerns were the warranty and that I didn't like getting (what thought when I wrote them) was a refurb when I ordered new, they didn't say what I expected which was that the only option was to return for refund.

Instead they went with my suggestion of a credit (they offered 15% which I have accepted) and I get to keep the touchscreen. The only questions they asked were the order number and serial number on the touchscreen (that's how they determined it was a return that got mixed into new stock, not a refurb, and the manufacturer's warranty status (which is one year more than the CC two-year depot warranty that also came with it).

The touchscreen is awesome, I get store credit because of the mixup, and I don't have to deal with the hassle of a return for refund, and ordering another. (The RMA guy passed the issue onto real management who made the decision to offer the credit)

I am *very* pleased with Canada's Computers customer service (at least online, and if you're willing to communicate via email and give a day or two for real management for issues that customer service folks (who are also friendly and helpful) can't handle) and would highly recommend them to anyone looking for not only good deals but a willingness to work through issues (at least if you're polite and reasonable as I was).

I was not asked (or paid) by Canada Computers to write a review, nor am I an employee, contractor, relative of either of same, or otherwise affiliated with Canada Computers except as a satisfied customer.
"

"Hilariously incompetent staff at the Waterloo store on Weber.
Placed a pick-up order last Tuesday, got the email saying, "Thanks for your order; please stand by for notification when it's ready for pick-up." Ok. I'll wait.
...a week goes by...
I call them today, speak with a sales dude who, I swear, was either in or barely out of bed.
"Hngwhnh."
"Hello?"
"Hm."
"Sales?"
"Yeah."
"I'm checking on order number blah blah"
"Ok... yeah, I've got that in stock."
"Oh? I ordered it a week ago."
"Uh, I don't know if it was in stock a week ago. But I got it now."
No apology, no concern that the customer was never notified, and, hilariously, little-to-no wakefulness.
Guess what all them no's add up to: no customer.
NCIX.ca matched the price and, having waited a week, I can wait a couple more days for my stuff to come by post.
Canada Computers: When you need it fast & cheap, ask for "mnghth.""

"$1,100 purchase.

I bought a Y510P Lenovo laptop base model from Computer Canada. I have it shipped to Vancouver. It came within 2 business days, no damage what so ever.

I had emailed first for online stock and got in touch with their customer rep. Replies was relatively quick for e-mail replies.

Their price is a little bit lower than their competitor (TigerDrct) by around $10.

There was no brokerage fee what so ever even though this item is not available in Canada yet. I just went and showed my ID and I got the package.

Very Satisfying and recommended, be sure to check for stock first before purchasing online so your shipment don't get delayed.

Reyner

PS: The Y510P base model does not come with NGFF slot for the SSD if you want to upgrade SSD. I recommend you get their 8GB SSD then replace it later."

"For this purchase I picked up a wireless N adapter for one of the computers I have in the living room. A MB-650B Mid Tower case along with a an Intel 1155 motherboard for another computer that will be in the living room. It couldn't have gone more smoothly. Know what you are getting beforehand."

"Same as the other reviews. Do not be fooled by cheap prices. They sold me a discontinued motherboard and within hours when I returned as it was broken they wouldn't refund or exchange. The manager told me to contact with the BBB if I was displeased.
I wish there was another part to this story but it's not. This hasn't been the first time I've been disappointed by them but this is the last. Even though it was only $55, they have the most shady return and warranty ever.
Their inventory system doesn't even work either as they couldn't even tell the item was sold at their location. In addition to all this headache, when I said their receipt says there is a return policy they said in the fine print it says to look at their website for more details. Which it does, the website then says it's at their discretion to accept returns. But who is going to read all the fine print? They are shady sales people, if something is a final sale they should tell you at the time of sale. I will never go there again."

"AVOID, AVOID, AVOID.

Canada Computers is arrogant, They sold me an Intel 510 SSD that was discontinued on Intel website in 2011, but yet they sold it to me in 2013, the drive failed 3 weeks after purchased and after talking to Intel Canada they advise to go back to the store and replace the drive as the serial number batch not supposed to be sold in Canada or North America at all. After 3 times they playing dumb on the phone, I went to the store, the first guy told me I have to call Intel, I told him the whole story what Intel has told me, after that he said he doesn't know he just walk away, I went to Customer Service desk and the guy wasn't even listening and arrogant meter hitting the Max on these guys and after I waited 30 minutes for the Manager to show up, he told me that Intel has made a mistake on their website and that Intel Canada doesn't know what they are talking about and I should trust him that the discontinued item effects only Mexico and not Canada, After showing them all the emails from Intel, the arrogant meter just exploded and Canada Computer Manager told me perhaps I or Intel made a mistake when were checking the serial number, I show him the Intel 510 SSD and said look, check for yourself, he said how should he be sure that this is the drive I purchased and he would not accept even their own receipt with the serial number of the SSD on it.. is amazing how these people still in business, I have filed a complain against them in small claim court in Toronto.

Please be advised that Canada Computer would not return even if it were Manufacture defect product without charging a 15% restocking charge. Also most of their stuff is outdated or discontinued, check and double check online before you go to Canada Computers as their Customer Service Zero. And whomever here gave a 5 star and put a good word for them, be 100% sure that it is one of their employees.

Hope this will help others who face these arrogant people. At the end of the day this is Canada and this Nation has rules and Laws and Canada Computer isn’t above that, no matter how they talk to you or how much they try to ignore you. Is a shame that the name of Canada is associated with bunch of Liars, ignorant, arrogant and disrespectful people at Canada Computer, Shame."

"Like most of the reviews basically: AVOID.
Don't be fooled by attractive prices.
Canada Computers will bite you in the behind as soon as you have made a purchase. 15% Restock fee even if the product is defective is just MIND BLOWING IN THIS DAY AND AGE. Legally they can run a business like that but ethically and as a service wise, it is extremely wrong. AVOID! Save yourself a hassle, trouble and a terrible service and go anywhere but here."

"Online orders from this merchant are an absolute nightmare. After barely receiving a headset I ordered a couple years ago, I made the mistake of giving them another chance. I purchased a motherboard, and now several weeks later I have not heard a word, even despite trying to email and call them.
As of right now, I feel effectively ripped off, and do not know when or IF I'll receive my product or a refund.

Please, do yourself a favor and just use Newegg.ca or ComputerValley.ca, even if your item costs more. Those sites are both great in my experience, and have amazing customer service.

UPDATE: I thought I should add, to CC's credit, I did eventually receive my item. However it was very late, and they kept me in the dark the entire time. NO common courtesy updates or tracking numbers like every good online merchant provides these days, so I still feel as though they earned my one star rating. "

"Brutal customer service. Found a bluetooth headset on their site and it was marked at clearance price, but would not allow me to add to cart and ship to store. So I called the local store at 7:45 pm and they found one buried behind others on the rack. Last one. Told them I could not make it before close (they close at 8 pm, ie in 15 min) because of distance. Ask them if they could hold it until after work following day. NO. Only same day holds. They say call back in the morning and if it's still here, we can hold. WTF...we're 15 min from close and you can't simply do me the courtesy of allowing a bit of grace time (15 whole minutes) and put it on hold now? I even offered to pay over phone and give credit card. Nope. Have to call back in the morning. Well for @#$% sakes...my day is jam packed with important meetings and you want me to cut out of an important meeting so I can call you back just because of 15 min? Really? Was I being punked, or part of sort of gag? Unfortunately not. So Canada Computers would rather majorly inconvenience potential customers than give them a tiny break and bend the rules a little? Wow...absolutely horrible. I bought it at Best Buy and paid the extra $20. I hope their lousy customer service drives them to bankruptcy, Cdn company or not."

"Hi. I just found out a terrible way of doing business at Canada Computers (Hamilton Mountain Store) I had purchased an item from this store for about $30 on Thursday Dec. 6, 2012. A day later I saw the item 25% off. I went into the store to get the discount since I thought they have a price quarantee. When I asked the cashier if I could get the discount for the item I bought, I was told I had to bring in the item I bought to get the discount. I showed her my bill that showed I just bought it 2 days before and she said to go to the service desk to get the discount. I went back to my car to get the item I bought as it was still in the car luckily. I came back in and went to the service desk where it was checked to see if the item I brought in was the item on my bill and it was not opened. They eventually gave me my discount.

My complaint is the store policy is not customer friendly. No other store asks you to bring an item you bought to get the discounted price. I suppose if I bought a computer or a large screen TV and it came on sale a week later I would have to disassemble it and return it to the store to get a discount. This is utterly stupid and ridiculous and I would never buy anything from this store again unless it is a very cheap item and I cannot get it anywhere else.
I have told all my fellow employees about this stupid policy and they will never buy anything from these stores because everyone should get a discount after you buy something and it goes on sale a few days later. Most stores have a 30+ day price quarantee.
If I did not have the item in my car I would have had to drive home and back just to get $7 off. Tell your friends to just return any item they have bought if they see it on sale at a later time and buy it elsewhere.

I need a new computer soon but obviously I will only buy it from Future Shop or Best Buy where you just bring in your bill and they refund the sale price up to 30 days later excluding boxing day.

DudeHarry




"

"Bought a R232 to USB cable. Seems to be a China Prolific
pirated chipset. Time for the better business bureau to step
in!!! Getting your money back is another story. Brutal!

"Q Why do I get an Error Code 10 (Yellow Exclamation Mark) after I installed the latest driver?
A If you are getting an Error Code 10 with a yellow exclamation mark in Device Manager after installing the latest Prolific PL-2303 driver, please contact the cable maker of your product for Prolific chip validity and support.

Prolific strongly recommend to only purchase USB-to-Serial cables from company-branded products providing technical support. It is not advisable to buy from unknown cable makers (no-brand cables) made in China.

Prolific does not manufacturer any end-product cables and will not provide direct support to end-users.

WARNING: Please be warned that counterfeit (fake) PL-2303HX (Chip Rev A) USB to Serial Controller ICs using Prolific's trademark logo, brandname, and device drivers, were being sold in the China market. Counterfeit IC products show exactly the same outside chip markings but generally are of poor quality and causes Windows driver compatibility issues (Yellow Mark Error Code 10). We issue this warning to all our customers and consumers to avoid confusion and false purchase."""

"Friendly staff. Terrifying customer service policy. Warning, they will try and sell you the most expensive item they can regardless of the items quality or function. Make sure you know what you are buying and buy only that, nothing suggested by the retailer.

There are NO returns. None. If you purchase something and it ends up being a piece of junk it matters not.

Prices are more expensive than most generic big name stores that have excellent return policies.

If you watch the sales you can find some good deals but again make 110% certain it is what you want or you will be stuck.
"

"Well I noticed there had been so many negative reviews on CC, but I've had mostly good experiences, I've spent roughly, 2500-3000$ there but never used there shipping or online ordering. My most recent purchase (EVGA 680) I called them a two weeks prior to the release of the card and I asked if they could hold one for me, the manager had to talk to me, but he is a very nice guy and made sure to set one aside for me, for two days(Quite reasonable for a new enthusiast graphics card) at no cost. Went to the Hamilton-Mountain store picked up the card on release day asked to speak the manager, and sure enough he brought the card out and I was set. However my first purchase from the store(Back in October 2011) I purchased all the part for a rig I was had been planning to build, before I went to make the purchase of all the parts I checked the site and saw that all the parts I wanted were in stock(they were), went off to the store. When I was making my purchase the retailer took the motherboard out to show me that the motherboard(GA-Z68X-UD5) pins were on a slight angle, and told me that it was common (which it is) but when he picked the board up, he had neither grounded himself (or I didn't see him do it) but he held the board touching the PCB (which can lead to some damage down the road for a motherboard) I didn't say anything but he should of either been wearing gloves, or showed me that he was holding the board from the solder points. That is about the only bad thing I've noticed from the CC, although quite minuscule, it did tick me off. But overall the store is good and has lower prices then it's competitors; NCIX, Newegg, and Tigerdirect (not saying there bad or unreasonable but CC generally has lower prices)."

"Ugh. I feel bad complaining about the computer, as my husband bought it for me as a birthday gift. Top of the line gaming rig, built in store. Bad RAM, bad video card, overheating processor...just problem after problem. I went back to the store once for new RAM, not expecting them to replace it free, just to sell me a working replacement. They sold me the wrong speed RAM, despite the fact that I had the original broken stick of RAM with me, and questioned whether it would work, as I was pretty sure it wouldn't. The salesperson assured me it would. I just gave up, threw in the trash and bought it elsewhere. Bad products, bad service."