"I ordered an amp from these guys and the next thing I know I'm getting an email that they need a copy of my credit card and drivers license. Now I've ordered thousands of things through the Internet and have not once been asked for a copy of my drivers license and credit card. This is when I was like...red flag!! I tried to contact them several different times by phone to get this resolved and low and behold... they never answered and never called me back after leaving messages. As time went on they cancelled my order (via email) due to not providing the copy of my license and credit card. As I was reading the fine print on there site they have a disclaimer that states... If you order something from them and they can't ship it they will refund the bulk of the money and keep a certain percentage. This is an absolute scam!!!! Needless to say I will never buy try to buy anything from them again nor will I ever recommend them to anyone. "
"I experienced excellent service overall. The shipping was extremely fast. And the product was on point. You guys are great. Also the prices were cheaper than most. "
"Great price! Arrived on time then installed it and it works great!"
"Prior to ordering, I decided to purchase the Kenwood DPX502BT. It was on sale from several manufacturers. Car Audio Giants said it was in stock. After ordering, within 24 hours, I received an email that the part was out of stock and they could swap out the Kenwood DPX592BT which is in the same line and has almost identical features (this model has a little more wattage out). I agreed to that. After a week and a half of them trying to find any comparable model, they stated the only option they had was a lower line model. At that point I canceled the order.
Here is what stuck out most to me:
1. Their online store stated throughout that time that the model (DPX502BT) was "In Stock."
2. The sale at a competitor was over by the time I found out that they could not fulfill.
3. Customer service was always professional, but in this case I am dissatisfied in their process, which is not something that can be easily fixed."
"Twice I've ordered from them and twice they have come through. Right product delivered promptly. "
"Ordering the correct part I needed for my car was easy. Shipment was quick, correct and free!! Highly recommend!"
"After the sub I ordered was professionally installed it suddenly blew on me shortly after. I contacted customer service and they were the worst to deal with and we're not interested in exchanging the sub for a new one. Would never recommend buying from a place that does not honor their own warranty advertised. "
"Better deal than I could find anywhere else. Plus free shipping. Will do business with these guys again"
"Great experience shopping here. Fast delivery product worked perfectly."
"I had been searching for a particular model. I for your website and it was on sale for half the suggested price. Plus when I placed my order I received an additional $5 off. Along with free shipping and an additional three year warranty. It was an excellent value and an awesome deal. "
"I purchased what was supposed to be a new amp from this company, however, when it arrived I opened the box to find a used or possibly refurbished amp. The serial number / UPC label had been peeled off of the box as is often the case with refurbs. I contacted the company immediately and was told I would need to send them pictures of what I received, as though they didnt know. (It is apparent that this was the only one they had in stock because they did not offer to replace it with a new one.)
I sent the pictures and they responded that I could return the item for a refund, however the RMA they sent me suggested that I had to pay the return shipping. Of course, that wasnt happening. After contacting them again, they agreed to send me a UPS label to return it. I followed the tracking and it took them nearly a week after receipt to refund my money, and that was after I contacted them by email with no response and then finally by phone.
This whole exchange caused me to have to put my project off for over two weeks. So much for their claims of best service!
Thats my true to life experience, so I would not trust this company at all and could not recommend them to others. "
"I bought a pioneer AVH 8400 head unit, they had a great price and shipped it well packed and fast to my door. I'd shop here again!"
"Legit. No fly by nights here. Customer service was great and got what I ordered. On time."
"Unusually late on getting the product."
"The woman I spoke with was very polite."