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Product & services pricing
4.70/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.68/5
Customer service:
4.68/5
Return/Replacement policy:
4.84/5
Featured Review


Verified
5/5

2023-01-13

Great Service and Pricing

"All around a great experience. The customer service was bar none, excellent. We checked serval places to compare pricing and even with freight their prices beat them all. We build several homes a year and will definitely continue making our purchases here. "

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Verified
5/5

2023-01-13

Excellent Customer Service AND Flooring reasonably priced

"Only good things to say about American Carpet Wholesalers and salesman Ben Upshaw. From the first phone call through notices on delivery date, ACW exemplified what GREAT customer service is.

I wanted to buy local, however, ACW including freight was over a dollar less per square foot for the LVP. Purchasing long distance and damaged materials on arrival are always a concern when dealing with an online vendor. Those concerns evaporated after visiting with Ben and learning how ACW ensures your purchase is safe and how damage is handled.

I HIGHLY recommend American Carpet Wholesalers.
"

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Verified
5/5

2023-01-13

Very Pleased

"Sometimes when you deal with someone for the first time you wonder if they are going to treat you right. Well, from my first contact with American Carpet to delivery it was amazing. When asking for info the response was done in a swift manor. When it got down to fine tuning the details I delt with Bob. Bob was on it and was down to earth and provided excellent customer service. On to the shipping......I received my shipment before I was told. When receiving my order, the packaging and condition was like new. It was like it was personally handled right to my door. I would most certainly buy from them again and I have made several recommendations for other friends and family to buy from them also. Just a total 5 Star company. Thanks to everyone that made this happen. "

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Verified
5/5

2023-01-13

Flooring Order

"The ordering process was simple. The product showed up not damaged and in a timely manner."

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Verified
5/5

2023-01-13

Great service

"The communication was great and the shipment was fast. "


Verified
5/5

2023-01-13

Great experience!!

"I was a little concerned making as big of a purchase as I did from an online seller as the fraudulent companies are on the rise. Once I placed my order I was contacted the next business day by a live human that spoke clear English. We walked through the order and I had a direct contact for any further questions on tracking etc. I got emails to update me on tracking which was off by a few days but in my case was no big deal. All in all a great experience. "

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Verified
5/5

2023-01-13

Online customer

"Easy place to business with shipping was easy and good prices. Thank you. "

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Verified
5/5

2023-01-13

Great customer service

"My interaction was friendly with the rep, communication kept me informed, material was received as expected. Material was considerably less expensive than my local shop. I would recommend!"

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Verified
5/5

2023-01-13

Great Experience

"I have no complaints about anything. Greg Brewster was awesome to deal with. Shipment arrive exactly when I was told it would without any damage. Would definitely use again if I have future flooring to do. "

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Verified
5/5

2023-01-13

Easy order and great customer service.

"Placed order online for additional boxes of exhibiting vinyl floor I needed. Quick and easy. Customer service helped ship my order quicker than scheduled."

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Verified
5/5

2023-01-13

Great customer service!!

"Shipped fast. Excellent experience. "

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Verified
5/5

2023-01-13

Great service

"American Carpet Wholesalers offered a great price and friendly, helpful customer service. The saved me over half the price offered from my local retailer. "

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frr
Verified
5/5

2023-01-13

Competitive Pricing, Quick Delivery

"Carpet tiles for our business were received as planned and look great."

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Verified
5/5

2023-01-02

Manufacturing Defect

"I bought flooring in the early fall of 2022 and it arrived on time. As I opened the boxes, I noticed that there were defects in the majority of the materials. Contacted the company; Regina and Amber were absolutely outstanding with their customer service and resolving the issue. They went above and beyond to help me and I am truly grateful! Received new flooring from a different manufacturer without any trouble, love my new flooring, and receive rave reviews from those who visit my home. Thank you American Carpet Wholesalers!! "

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Verified
5/5

2022-12-21

Great product - great price

"I ordered some LVP flooring and the whole process went perfectly; from ordering to on time delivery."

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