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Product & services pricing
4.70/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.68/5
Customer service:
4.68/5
Return/Replacement policy:
4.84/5
Featured Review


Verified
5/5

2022-12-15

Greg is a Awesome salesman and person

"Greg always helps me get the right materials and reminds of things I might have forgot. He's a asset to the company. "

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Verified
5/5

2022-12-15

Great carpet buying experience

"Just a note about my buying experience with American Carpet. The sent me 2 rounds of samples. The product was good and an easy purchase. They held my order for a week or so. Pickup was fast and easy."

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Verified
2/5

2022-12-15

Very frustrating

"I spent an extremely long time with my sales rep to find the correct type of carpet squares. Ihad originally sent selections to my installer an he stated that I needed glue down, not peel and srick. When I could not find what was needed, I got keno abs unfortunately even though she was incredibly sweet, I still received the wrong product and when I called, I was literally told well you have a warranty, let’s just see if the peel and stick will hold up. Needless to say right at a month and it’s lifting!

Extremely disappointed that the only resolution was , well let’s wait and see!
"

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Verified
5/5

2022-11-21

LVP Flooring for Basement Remodel

"Tim with American Carpet Wholesalers was very responsive and easy to work with. I reached out for a quote via the company's web site and he responded very quickly with a price per square foot for the product I was inquiring about. They had the best pricing that I was able to find. The product was not in stock but he said they were expecting a shipment on a particular date. When that date came, he confirmed that they received the product and that my order was being shipped. Everything arrived exactly as expected and in great shape. We haven't installed the product yet but will be very soon. Looking forward to the transformation of our basement!"


Verified
5/5

2022-11-20

Vinyl Plank Flooring

"My sales person, Steve, was personable and good to work with. The product was appropriately priced and of good quality. I plan on purchasing more flooring from American Carpet Wholesalers.

Marla Brickler
"

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Verified
5/5

2022-11-19

On time and as promised

"Everything from my order has arrived on time so far. The support team called to confirm when some things had to shipped separately. It was shrink wrapped well and nothing was bent out damaged on the pallet "

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Verified
3/5

2022-11-17

Broken Luxury vinyl tile put on the bottom of box

"I purchased this LVT for my bathroom because I had it installed last year in the rest of my house. I finally got install the flooring today and there were multiple broken tile that was packed in bottom of the box. When the tile was delivered you could tell that the wasn't in it's original box. I did look at the first few tiles the top of each box that I ordered and they were ok. As a 67 year old woman, I just didn't have the strength to open all three boxes and go look at each individual tile. I know it's my fault. But now I have a box tile I can't use "

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Verified
4/5

2022-11-17

Great customer service

"I had the wrong product shipped and they replaced it. "

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Verified
5/5

2022-11-16

Easy to Work With

"I needed to replace carpet squares that were originally installed in July 2011 in a heavy use area for a Police Department. American Carpet had them and worked with me to get reasonable shipping to our location (Georgia to Oregon) because I could not find them locally. I appreciated the sales rep's time and working with me. Very satisfied with our experience."

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Verified
5/5

2022-11-16

Great Find. Great People.

"Was online and to find carpet I was looking at locally. Came upon American Carpet Wholesalers and was surprised that I was able to purchase the same carpet at a wholesale price. I went to local carpet stores, Lowes and Menards and all were twice as much as ACW. Now they also included padding and installation, but it was still twice as much. Menards gave me the name of their installer, no one else did, so I called and got on his schedule to be installed. Will always purchase carpet this way."

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Verified
5/5

2022-11-15

Florida room flooring

"Every part of the process was easy. Ordering & delivery went smoothly."

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Verified
5/5

2021-07-15

Very good customer service

"I chose American Carpet Wholesalers because of their prices. I am from Florida, and when I compared the prices compared to here, I was getting a better deal with American Carpet Wholesalers, even with shipping added on. Not only that, but customer service was also always great, the product I wanted was always in stock and shipping was on time. Everything happened when they said it would. Hard to beat that kind of service, these days.
"

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Verified
5/5

2022-11-15

Fast reliable service, very nice people to do business with

"Ordering was easy, my material was delayed by the manufacture, but American Carpet communicated well and when the order was delivered it was correct and complete."

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Verified
5/5

2022-11-15

Excellent product

"Exceeded my expectations. Amazing quality. Ben was very helpful and responsive. I will buy from them again."

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Verified
5/5

2022-11-15

Great customer service!

"Every time I called and spoke which is the staff, they were friendly professional and very thorough in finding out my needs. I would definitely do business with the company again pe product was delivered on time, good quality and good communication"

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