ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.68/5
Chance of future purchase:
4.56/5
Shipping & packaging:
4.64/5
Customer service:
4.75/5
Return/Replacement policy:
4.77/5
Featured Review


Verified
5/5

2022-11-15

Excellent experience!

"We purchased commercial carpet tile from American Carpet for our basement pool room. We did our own installation. The entire process was so easy. Their prices are half what they are locally including freight. From ordering samples to placing our order, we worked with the same person. Communication was great. The shipping was fast. And our carpet looks awesome. We definitely recommend ACW!, Thank you!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-15

New floor

"Called American Carpet Wholesalers to order pallet of laminated flooring. They could not have been any easier to deal with. Courteous, precise, knowledgeable and remarkably well priced. The transaction was quick and easy. Then my order arrived in 72 hours. Amazing! All perfect. If my experience is is normal for them, they are an outstanding company to deal with. 5 stars easily "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-15

Executed Excellence

"I received prompt, curteous, and helpful service. I placed a phone/e-mail order. Things couldn't have gone any smoother. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-11-15

Great price and service

"Ordering was smooth and easy. Shipped out and delivery was quick. No damage or issues that we've come across during install as of yet and I'm very pleased! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-10-14

Puritan tan flooring

"Kind & friendly service, very professional Company "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-17

Great price

"Found the carpet I needed for a great price! Easy order process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-15

Perfect match!

"I needed to match a laminate flooring and could not find the brand in Houston where I live. My project is in Arkansas, so I was really challenged. Lamar at American Carpet found a perfect match. I saw the finished floor yesterday, and it was perfect! American Carpet Wholesalers was courteous, helpful, fast, and fair-priced. I will definitely use this company again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-14

flooring purchase

"Very fast from purchase to arrival in Wisconsin. They also caught an input mistake I made on my order which was an excellent catch. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-10-14

Great customer service

"I called in a large order and experienced professional friendly and helpful customer service! Highly recommend. Shipping was fast, price was great, product was exactly what I ordered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-14

Customer Service

"Communication was excellent. Processed order quickly. Flooring arrived on time in excellent condition. Product and shipping prices better than others. Couldn't have been a better online purchase experience. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-10-14

Great customer service

"Worked with Ben he helped me choice the flooring and adhesive needed."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-09-19

Top notch service!

"I am so pleased with my experience with ACWG. The assistance provided to me when choosing a flooring product was clearly conveyed and done in a timely manner. I received the flooring in a few days which fell perfectly in-line with my construction schedule. I will definitely be using ACWG for all my flooring and carpet needs in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-09-16

Great customer service!

"I visited with Greg **** many times over about a year and he was always so friendly and helpful! We felt indebted for his help and yet he thanked us for doing business with American Carpet. The carpet came very quickly and even the semi driver was a terrific guy! We will be doing vinyl flooring with you very soon. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-09-15

Best price by far, friendly service, no hassle shipping.

"I think the title says it all.

30% cheaper for identical carpet.

Friendly service, easy ordering, kept me apprised of everything by e-mails, right through to delivery.

Shipping was fast & right on time.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2022-09-15

Very disappointed

"I ordered a Kane carpet runner. What arrived was a flimsy piece of carpet that was $200 more then another runner I had ordered from Kane. The difference was the first runner was padded and the new one was not and also a higher price. I feel I've wasted $800 on a thin, flimsy piece of carpet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges