"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"I have dealt with Ben Upshaw and Mike Slaton on different purchases. They both go above and beyond to get my items ordered and out in a timely manner. Great personalities and experienced at what they do!"
"Had exactly what we were looking for and for a great price! The person we spoke with on the phone was helpful and knowledgeable. Will do business with American Carpet Wholesalers again!"
"We remodeled our bedroom and I was looking for a unique color palette but large area rug. I stumbled upon this site and was so pleased with my choices and prices. Delivery was great considering it was in between the holidays. Beyond happy with the feel and look!"
"It took a week Once they figured out how to charge a non profit organization . After that it was only a day for delivery. Product arrive by truck and all in great condition."
"I have ordered carpet from American Carpet Wholesalers, and was quite pleased with the product. My parents have done the same, including carpet for their home and cottage, and their vinyl flooring. ACW has received a lot of business from us, thousands of dollars have been spent. In addition I have made recommendations for your site to many friends and family members. We recently ordered 8 boxes of vinyl flooring, and 1 out of the 8 boxes was clearly a different shaded color. We were unable to complete our home project. ACW did not stand by the product; they gave us 2 options. Ship the box back and *they* get to decide if they agree with our description of the mismatched color. IF they agree, they will replace the product. IF they *don't* agree, they keep the product and we are now a box short. WHY would anyone take the chance of them just saying they disagree, and now we don't have enough flooring for our home, have to purchase more, and pay a LARGE shipping fee for one box? We sent pictures just as the website states and these were our options. We were not offered compensation for the box or any other options. Not to mention, when I initially ordered this product in September 2021, they messed up and never truly placed the order until 1 month later. I have records of this in my email and I got a phone call stating they messed up. Fine, at least we were still getting our flooring. Therefore, the purchase date that is associated with this review is incorrect. Below is what the website states; we were not offered option 1 or 2. Again, our options were that THEY get to decide if the color matches or not, and based on that, we either get a new product (why would they do this when they will be short $$$) or they get to keep our product and we are a box short. How is a customer supposed to be comfortable with that?
Do not order from this website. The little money you save is not worth the shipping cost, poor customer service, and the fact that if a product is damaged or incorrect, you have NO options.
DEFECTIVE ITEMS: For defects discovered prior to installation, we require a digital image sent via email or an actual sample swatch clearly showing the defect. Once a determination is made that the material is defective we will either:
1. Immediately issue a replacement once the material is in transit back to our warehouse with our designated carrier, or
2. Issue you a complete refund including incurred freight charges once the material is received in our warehouse in the condition it was shipped (wrapped and unaltered). Monetary considerations for consequential damages or inconvenience are not allowed."
"Overall, I had a great experience. American Carpet Wholesalers was quick to fulfill and ship my order. I think it would be better if customers could receive an immediate online quote instead of needing to contact a salesperson. Other than that, the process was great. I would purchase from American Carpet Wholesalers again."
"Had a good experience sales very helpful in walking me through the process from buying to shipping."
"great customer service, the product was high quality, original, came as promised. "
"This company beat my local stores price by 50% they held my product for 2 months until my house was built and then shipped it to me within 2 days. Great company to work with!"
"They offered me a better price including freight than my local resellers. Will definitely use in the future. "
"This is my third project using American Carpet Wholesalers. Each experience has been exceptional. The products were delivered on time (except during the pandemic, which was no fault of theirs). Their representatives were extremely helpful. I live in Ohio, they are in Georgia, so dealing with someone over the phone could have been a train wreck. No, no, not the case with ACW. The first time I called I didn't know what color grout I should buy and their representative made a suggestion that turned out to be beautiful. The second time I ordered hardwood flooring and I got a call from ACW saying the molding I ordered was not the correct one for the flooring. Another problem that was fixed by their representative before it became a problem. The last time I have to say, I got it right and ordered all the right things! However, the representative had to call me with the bad news that the product would be delayed. She kept me in the loop so I knew what was going on. When the flooring finally arrived at their warehouse I was called and it was delivered in a matter of days. I would use ACW for a fourth project if I ever have one!!! "
"Very helpful sales staff, responsive, professional. Smooth transaction and timely delivery. Always a pleasure to deal with ACW!"
"Ordered flooring from American Carpet Wholesalers for a second time in four years and was thrilled with the experience again. Communication is clear, pricing is competitive, and service is stellar. The order arrived sooner than expected, in the midst of global supply chain issues, so that's great. Definitely will call ACW for future flooring needs!"
"The salesperson was very helpful and efficient "
"We have had great experiences working with American Carpet Wholesalers. We appreciate their top notch customer service! "