"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"We had a great experience with American Carpet Wholesalers. We were looking for something to replace carpet tiles and were unfamiliar with what was available. We received a great product in a vinyl plank that fit in our budget. We will probably go back again when we are ready to replace the rest of our flooring."
"From the moment I called until my product was received, my customer service experience was top notch. THANK YOU"
"Representative was nice and very helpful. She gave me suggestions for buying the right amount to cover the sq. ft. in our home. Shipping was fast and efficient."
"Teri was very knowledgeable and patient with us to find the exact color we were looking for and was very patient with us as we worked around delayed schedules on our end. She helped us come in under budget and kept us up to date on COVID delays from the factory. We know exactly where to turn when the next project comes. Thank you. We are thrilled with the results!"
"It was easy to find what I wanted on the website and the everything about ordering went very well. I had to make a change in the order after it was initially submitted and that was handled perfectly.
Product delivered on time."
"Ordered 400 sf carpet. ACW was great about ordering it and making sure it was delivered on time."
"We had purchased LVP for a new construction and one of our adult children loved the look and decided to use the same flooring for their house. We called American Carpet Wholesalers in Dalton, they verified they had the same design and confirmed the amount I needed on the phone. I told them when we were coming to pick it up and it was loaded in my truck within 30 minutes of arriving."
"Customer service was great, however we ordered 10 mil flooring and this flooring might have been a 4 mil flooring. "
"I'm afraid of sounding like I work there, but I promise I'm just a customer who had an excellent experience! Two different reps were patient, knowledgable, friendly, and helpful. I changed my mind a couple of times, had lots of questions, and they kept being patient and helpful.
I ordered a vinyl plank from Shaw that I absolutely love! It installed beautifully. It looks absolutely stunning. And . . . the most important point - my wife loves it!
I would highly recommend American Carpet Wholesalers!"
"The salesman was great, the right price, and it was delivered right into my garage! You'll be my first stop for now on. Thanks!"
"sales rep was courteous. fast ordering and shipping. Absolutely applaud the warehouse team where the product was stored for pick up. Helpful, polite and did their best to verify order and get it safely on the truck. "
"I received excellent customer service during the entire process of shipping my flooring to Tacoma, then on to Alaska!"
"This company is professional and so easy to work with. I will be doing business with them over and over again! "
"I ordered additional flooring and a transition strip to complete a project that was more than two years old and the flooring was a perfect match. I couldn't have been more pleased."
"I needed to order a very small amount of flooring for a repair job -- just one carton (about 20ft2) of Lauzon hardwood. Lauzon is a flooring that is made in Canada and needed to be imported. All the other major dealers I checked with had minimum orders of 5+ cartons; I couldn't even get a local dealer to help. ACW treated me the same as someone with a large order. We discussed my need over the phone, they placed the order, and kept me updated when it arrived at their facility and then was on its way to me. (It also arrived a lot faster than I would have expected even without the current COVID-19 conditions.) I would absolutely order from them again. "