"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Our flooring choice arrived on time and as described. American Carpet Wholesalers sent timely emails regarding my order and the shipping. I was grateful I could find a place to purchase the small amount of vinyl flooring planks I needed to match what was already in the house we just bought. Hooray for internet shopping!"
"I had a few questions about the product I was interested in. I was provided with wonderful responses in a timely manner. The entire process was very smooth and arrived as promised. I was kept informed throughout the entire process by email communication. The product arrived and was exactly as expected. Would highly recommend this company! "
"The order process was quick and easy. The product actually arrived a day early. The flooring was exactly what we were looking for. "
"Wonderful experience! Knowledgeable staff, answered questions quickly, shipped quickly and great quality. My go to business for flooring needs!
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"Beautiful product at a greatly reduced cost! Thanks for the wonderful service "
"This is our second purchase from American Carpet Wholesalers. We bought carpet tiles for an office remodel 6 years ago and just now bought similar carpet tiles for a project at home. I made our latest purchase on Christmas Eve, the order was shipped on Dec 26 and delivered on Dec 28. Can't really ask for better than that!"
"Mike Ellis was great he really knew his materials and made it work as I ordered Over 6k in material. "
"I ordered a sample to make sure we would like the final product. They had to order the sample in to their warehouse (3-5 business days) and then mail to me (another 3-5 business days). I thought they could have shipped both items at a faster rate, but I was ok with what they were saying and asked them to go ahead and do it. Two weeks later I still hadn't received the sample so I called and they said they received the sample but forgot to send to me. So that put us a week behind what I already thought was too long. We finally received the sample a week later on a Thursday, looked at it that night and confirmed it was what we wanted, and ordered it the next day (Friday). I was told it was going to be 3-4 business days this time (rather than 3-5) since it was being freighted to us, so technically I was expecting it that next week by Thursday, Friday at the latest. They sounded very sure of themselves about this timeframe so I schedule the installer then for the following Monday as we wanted to get it installed before Christmas. Then the item didn't ship until Wednesday, and didn't arrive until the next Tuesday (1 day after I had installers scheduled). Lucky this installer was able to install Wednesday of that week due to their not-so-busy workload, but it very well could have put us behind a week, which would have been after Christmas. Overall the shipping of these items took a total of about 4 weeks, when really they should have been able to overnight the sample (2 days total for first 2 shipments) for the amount I was about to pay for carpet, and then freighted in 3-4 days like they said they would. That would be 5-6 business days total for shipping, not 4 weeks. The carpet was good quality, was what we were expecting, and at a good price. In the end I didn't really save that much money, though, compared to the other products, and it would have saved a lot of headaches that resulted from shipping issues and talking to the installer about schedule due to these shipping issues if I just went with the local carpet supplier and installer. Customer Service was nice, but I would appreciate a more accurate estimate for shipping and a follow up on it to make sure it ships as they described. I feel like they were potentially lying to me about the shipping arrangements just to get me to make the purchase. "
"The salesman provided me a quote right away, the shipping was affordable and the flooring showed up well packaged on a pallet. No issues whatsoever. Highly recommend American Carpet Wholesalers."
"After having a major big box lumber store take over 2 weeks to measure for carpet and then inform us they would be unable to install the carpet by Christmas 3 weeks after ordering the carpet, American Carpet Wholesalers were able to locate our carpet immediately and ship it within a week. The carpet we selected at a local carpet store was 50% less. The carpet is top quality and we love it. We highly recommend American Carpet!"
"My husband and I were a little concerned with ordering wood floors online. We had old wood floors removed and ordered new through American Carpet Wholesalers. We found the wood sample at a local store and they wanted an exorbitant price. Our concern was...even though we researched and it was the same manufacturer will it still look the same as the sample, will it be delivered on time, will it be delivered free from defects, etc. We ordered over the phone with Regina and she was great! We ordered 54 cartons and the thresholds. The wood was delivered on time, within 5 days of ordering. Regina did tell us that the thresholds were on back order. She kept us posted on the thresholds during the process. The wood was delivered by Fed Ex and arrived without damage. We were impressed with American Carpet Wholesalers as when they receive the order from the manufacturer, they inspect and re-wrap before sending to the consumer. We love our new floors and had a great experience with American Carpet Wholesalers. We have already given their name to friends :) "
"Super easy and super quick and it matched the carpet we already had!! Will buy again for sure!! "
"I moved to Charlotte in December. I bought a house and I'm doing some renovations. I went to a flooring company in the area and they wanted $7.87 a sq ft for the wood flooring I chose. Since I lived in Atlanta, I knew I might be able to find it cheaper in Dalton. As it turns out, American Carpet Wholesalers saved me $2.50 sq ft, which turned out to be a total of about $500. The customer service was great. I got the flooring in about 3 days. I couldn't be happier! "
"We had this vinyl flooring in another room in our home that we ordered from a local carpet store. We decided to purchase more flooring for another room and already knew we were going to use the same thing. We figured with the cost of shipping, it would probably be cheaper to order locally but started doing research. We did find several on-line companies that offered free shipping but they required a minimum purchase amount. We stumbled across American Carpet Wholesalers. I typically shy away from websites that won't advertise their pricing on line. I HATE sending emails or worse yet, calling :) I did send an email. The cost seemed great but we thought shipping was a little too high. We decided to go back to our local carpet dealer. They were $150.00 more. That was with charging us the initial price we had paid for the flooring 8 months despite the fact the cost of the flooring had actually gone up. We contacted American Carpet Wholesalers and ordered. Thanks for saving us money! Plus order shipped in two days and we had the product within a week! Great customer service."
"The sales rep was very nice and professional. He remembered me when I needed to call back. I save over 1K going with ACW."