"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Great customer service. Quick shipment of our products. Very satisfied. "
"On time and great price for flooring "
"I was looking for a specific laminate flooring for a repair, and the cost at American Carpet Wholesalers was 1/2 of what local businesses were quoting. After placing an order, the order was shipped quickly, and I received email updates. The only downside was a problem with the Fedex delivery not showing up on the day it was supposed to be delivered. I had to sign for the delivery so I had stayed home from work to receive it and sign. This was a Fedex issue, not American Carpet Wholesalers."
"We ordered the Mannington Adura Max in Sundance and love it. The order was shipped quickly and we would have received it quickly BUT somehow our phone number was never listed on the paperwork the local delivery company had. We were told we would get a call to set up delivery but that never came. I happened to call and they said the flooring was out for delivery and we would get a call 30 minutes ahead. Confirmed the phone number and waited. Apparently they had the Georgia phone number, which still baffles me how a delivery was set up initially. After having to reschedule a couple of times and taking off work several days we received the flooring. We love it and it installed as planned. American Carpet Wholesalers were great to work with and the only issue was how delivery was set up with local company. I would use them again, but insist on my information/phone number being included multiple places on invoices and tracking."
"Had a very positive experience working with Teri at "ACW". Not only did she give prompt attention, she reached out via phone at one point to keep me from making a terrible mistake in the installation of our flooring that would have voided the warranty. I've gone back for some additional items, and she has always been prompt in her response and taken great care of us!"
"Took a little prodding to get a delivery date/tracking number, but that may have been due to the product coming direct from manufacturer. Everything came in without an issue and when I needed an additional 2 boxes it came faster than expected. And can't forget the fact that their prices and selection are more than reasonable which is why we found them in the first place. "
"I shopped around a bunch, knew what I wanted, and about what I should pay. ACW was easily the least expensive and delivered the flooring very quickly."
"everything went fine except for the delivery time frame it took an exceptional amount of time to receive the product"
"We actually visited ACW in Dalton and came away very impressed. We ordered luxury vinyl tile for all floors of our new home, and it was delivered on time with no damage. We saved money, and the floors look great. Thank you to Bruce who was most helpful..."
"A great value- this online company you can call or email in and get a timely response. They also have thorough shipping tutorial to set you expectations with videos to explain how to look for and note and damage so that you are covered if return is needed. My carpet /pad arrived in good condition. "
"I was purchasing an engineered hardwood floor for my home and was shopping online to see if I could save some money. American Carpet Wholesalers offered very competitive pricing even after including the shipping charges from Georgia to Pennsylvania. I contacted customer service with some questions before I ordered and the representative couldn't have been more helpful or informative and even placed the order for me to expedite the process. I received follow up emails confirming my purchase and received shipping instructions as promised. My flooring arrived in excellent condition in advance of the expected delivery date. I've already recommended ACW to my friends and family and highly recommend them to you, too!"
"I wanted to match flooring that was installed in my home some years ago and had to search online to find it. This was my first time buying flooring online and I wasn't sure how well it work. ACW had excellent customer service, the best price, and free shipping because of the size of my order. When the flooring was delivered to my home, the man was very helpful and willing to take the flooring to a protected spot to hold until installation. I am very satisfied with my purchase and experience with ACW. "
"Solid customer service, timely shipping, and good pricing. Can't beat it!"
"It was so easy. It took just a few minutes to narrow down what I wanted and the cost and within a few days I had my flooring."
"Called American Carpet and easily got a quote for carpet that we had seen at a retailer. Retailer price was almost twice as much! Very easy to order. Sales guy, Bruce, was very polite and helpful! We bought it on Friday August 9 and were told that the carpet would be shipped on Tuesday and it would be about 5 days from then for us to receive it at our residence in Michigan. We got an email on that Tuesday saying shipping company picked it up (just as Bruce said). BUT we didn't receive it until 9 business days later. I made several unhelpful calls to Express Global. We had received it the evening before having 80 people over for a wedding. So, we stayed up until 1am laying carpet. It was very difficult carpet to work with because it was thick (good quality). It would had been easier if it had time to sit out and become flatter but we couldn't wait. VERY disappointed with shipping! Delivery guys was great though!"