"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Very happy with the responsive customer service team & the product is beautiful"
"The agent was knowledgeable and told us everything we needed to make the purchase."
"The online transaction process was as smooth as buying a book from Amazon.com, service provided by Ben Upshaw was excellent, shipping was handled expertly, delivery was timely, and ACW's pricing was so notably below all the other quotes I got (including other online sellers) that one online seller actually advised me to go with American Carpet, since his company couldn't beat ACW's price!"
"Not only did i get an amazing deal on my floors, they came quickly and looked amazing. My contact, Bob, was very pleasant to work with, and very responsive to emails and calls. I will definitely be calling on them again when I'm ready for my next flooring project!"
"Superb service, quality products. "
"I worked with Regina on ordering our flooring. She was very friendly and helpful. "
"Easy to order my 225sq ft of Beacon Oak Natural. It was at least $1.00/sq ft cheaper than any store in my area and even with the shipping cost I still saved over $100 from buying locally. I would definitely buy from here again."
"I was very impressed with the prompt service received from American Carpet Wholesalers. I was concerned about purchasing carpet online, but the transaction went as smooth as silk. The carpet from Shaw was exactly what I expected and it arrived on the day I was told it would arrive. The price was the best part of the deal, almost $2.00 per square foot less than two local distributor including shipping cost. "
"Very good, the seller was very attentive and nice.
I would buy there again.
Thank you!"
"The folks at American Carpet Wholesalers were amazing, professional and extremely helpful. Excellent service, great price, fast shipping. Thank you all."
"Flooring was great product"
"We tore out carpet years ago and had Carpet Exchange install laminate on our main level in 2 rooms. My husband and I have since decided to tear down a wall and connect the two room. We did not have any extra flooring, which was a problem. I went back to Carpet Exchange and was met with a sales person who didn't seem very interested in helping me. It was going to require a little work (a phone call) to help me figure out what flooring it was. They did their orders by hand and only the main office would know what my order was and they were closed on the weekend. I left frustrated and went home and tore the office apart looking for the receipt or any information form the transaction 4 and 1/5 years ago. I found a handwritten receipt that had the words Bayfield and Walnut on it. I got online and within 5 minutes found ACW's website and placed my order. I was able to tell by the picture online that the product was a match. Placed the order easily and it came quickly. The only negative feedback, if you could call it that, was that the shipping was a little pricey. But it is understandable since the boxes are heavy. Very pleased overall and i'd recommend the website and products for sure!"
"I ordered over the phone and was very easy. I had the person who was installing my floor give me the measurements and I only ended up with one extra box so all was good.
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"Easy to place order via website; product was shipped to me promptly; some carpet tiles were somewhat threadbare around the edges (but I realize that American Carpet Wholesalers could not have been aware of their condition: the appearance of the boxes in which the tiles were packed was fine)."
"The pricing for flooring I bought was fantastic especially given the quality of it. I'm disappointed in the fact that about 2 weeks prior to shipment, I received a call asking if I would be willing to pay $150 for shipping because it was going to cost them $1,500 to ship. for some reason, I agreed to but I forgot that shipping was included in the purchase if you buy 20 boxes or more of flooring which I did - 21. it would have been nice to refund this shipping charge given the fact the purchase was made on this premise and as advertised on the website."