"You can get cheaper rates going directly to the dealer. Once a reservation is made, even if the error is their fault they won't change it and you will be charged. "

"I rented with carrentals.com and they failed to disclose upfront that (1) the pick up location would be closed when we arrived and they didn't have after hours pick up and (2) the pick up location had no available cars the entire week of our stay. I realized this before our trip and called to cancel. The agent said he would cancel/refund our payment after email receipt of our air itinerary showing we arrived after hours. I emailed the itinerary the date I called. Carrentals.com never canceled or refunded us. When I called back, they claim they never received our information. This company is out to gouge their customers with dishonest practices."

"Reserved Van for Ireland but was a VERY BAD DEAL. We paid almost triple the original quoted cost after insurance (was demanded by them) and a few other required charges were added. They did not have the car we ordered and subsitituted a smaller vehicle but would not adjust the price. The overpriced insurance was required. Nobody to discuss issues with.
Will NEVER use them again."

"carrentals.com is nothing but a bunch of crooks!!!!! I prepaid for a car rental with them and when I got off the airport I went to the Hotel where they told me the car rental company was located but they refused to rent me a car even though it was already prepaid, they told me that I had to contact carrentals.com for a refund and after 8 months I still haven't gotten my money back. Do yourself a favor and just go directly with a reputable car rental company."

"Had to pre-pay, car could not leave state of Florida which was not mentioned in the confirmation (probably buried somewhere in the small print on the website), unable to use, no refund, customer service agent had such a heavy accent, very hard to understand!"

"Car rentals.com says unlimited mileage but rental company said they only provide 250 miles per day.
Car rentals.com sold an insurance but rental property said it wont covered 12 seated van which comes under truck chesis.
Called insurance company and mentioned the same, insurance company said the same and cancelled my insurance and refunded.

Aiport van rental gave me a van with oil change required sign with 0% oil life in it. I was not comfortable renting that Van, sales associates suggested it could be only sensor problem and wanted to check the oil itself. They called some service guy and checked and found there was no oil at all in the engine. They said they do not have any other 12 seated car to provide me. They offered me 2 mini vans but it would not fulfill my purpose so I refused that. They said, they will cancel the reservation and refund me. But the booking was through carrentals.com so they asked me to contact carrentals.com.

I spent over 3 and half hours just for nothing. I still needed the car as it was my family vacation trip and everything was planned. I checked with all DFW airport car rentals company and luckily I got one from Budget but unfortunately I had to pay $1123 (more than 3 times). I am so disappointed with the service provided to me which caused a lot of hassle, waste of time and money.

I called carrentals.com on the same day to cancel the reservation, they mentioned that they have to contact the rental company (airport van rental) and after getting the conformation only they can refund.

Today, May 30th 2018, it has been 5 days already but I have not gotten any refunds or any emails. I just called carrentals.com and they are saying that they sent an email to airport van rental inquiring the same but have not gotten any response back. Still waiting for my refund. Cannot reccomend anyone to go to either this place or book through carrentals.com.

Hope this helps."

"Normally I book the car through costco car rental sites. i dont have any issue with them. Because of better price, this time I booked through carrentals.com. When I went to pick up the car at Executive car rental at Fort Laurderale, I paid extra money . This is the first and last."

"worst rental experience ever for me - booked through their website, selected a deal and after hitting book/book, the confirmation of booking was for a different deal! Not a huge difference but a few dollars lost and very annoying. Of course the customer support does not exist or help you for that matter. Watch out, I got fooled for a few dollars, you could get fooled for much more!
"

"i went through carrentals.com and booked a car then called the place the i got the car and told them i need to cancel, they told me to contact c-----------.com and so i did they told me they can not cancel my reservation after i all ready PAID. so after talking to the guy for 20 mins he asked what was the reason i was canceling and i told him about a death in the family and i would not be able to make my trip so no need for a car,so he the told me that i would need to mail them a death certificate. i then lost it and told him NO WAY! so anyway long story short i canceled well in advance and here it is a month later and still NOTHING!!! the crazy thing is that this is an Expedia company and i have used them on many travels before and never any issues. i will NEVER use anything by them again! they cant even refund $105 of my hard eared money!"

"They don't disclose all of the rules for getting the "fake" rental car deals they offer. They divert you to a local airport location, just so they can hopefully take your money and not give you anything in return. I did their PAY NOW DEAL. The next day Executive Car Rental called me, to cancel my car rental because I didn't have a flight itinerary. In Which, that rule was not in CarrRental's Rules but appeared in Executive Rental Car rules, after I paid for the rental. Carrental.com doesn't tell you what car service you have chosen until, after you pay for the car... I am reporting both Carrental.com and Executive Car Rental to the BBB. I won't advise my worst enemy to use this company for anything!! They aren't fit to walk a dog!! "

"We bought car insurance through carrentals.com. They never sent us a confirmation email. We had no proof of insurance. They kept the money. We sent email requesting that they send us a proof of insurance. They do not email one back. They stole our money and it is impossible to communicate with them, since one cannot call them and they do not respond to emails. We will never ever use carrentals.com again.
"

"Site doesn't give all requirements and fees. You either pay extra or lose ur money all together. Report to better business bureau. This site needs to be taken down. No customer service or response. All bad"

"At the time of booking terms were unlimited mileage at the pick up time it is limited to 10 miles"

"If I could leave a review lower than a one, I would. I paid ahead of time since it was a lower priced option. When we arrived to pick up the car, they wanted $1000 dollar deposit, were are older than 24 years of age with good driving records. They also only provided 100 miles per day. This was not stated to us when we rented the car. Needless to say we ended up renting somewhere else. Carrentals.com refused to refund the money. We wasted money and time and were not provided with a car. The service was way below standard. I hope you are not duped and they don't steal your money. "

"When I arrived at the Fox counter to pick up this car they noticed, to my surprise, that my drivers license was going to expire on Feb 8th, my contract was to the 9th, and they did not want to rent the car to me. I asked them to shorten the time and have the contract end on the 8th but they would not do that for me as I had booked through CarRentals.com.
What they ended up doing is cancelling this deal and renting to me for a much higher price.
When I got home I sent 4 emails to CarRentals.com which they never answered and after talking to them by phone they refused to refund my money.
I will NEVER use them again and suggest no one does"